Richer Sounds - Brighton Opiniões 

2516
TrustScore: 5 em 5

4,9

54 London Road, BN1 4JE Bridhton, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Another definite winner from Richer Sounds/Cambridge Audio. I finally plumped for the AXA35 after long consideration, online research and a chat with the most helpful of assistant managers, Toby,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It's the 2nd time within a month that I ordered an item from Richer Sounds, via their Telesales and was kept informed throughout about its delivery. Within 24 hours it'd arrived.

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2516)

23 747 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

From shop to the front room

Good service from item info ,delivery provider option, and follow up service

17 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Exemplary Service.

Jay at brighton was exemplary in his handling of every part of the service I got.
I told him on more than one occasion how impressed I have always been with the service from Richer Sounds and that I continue to be so.

16 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Quick service and very…

Quick service and very friendly knowledgeable staff

17 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Good atmosphere

Good atmosphere. Jay was very helpful and patient with my queries and guided me to a good solution. Other staff were pleasant and supportive.

16 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Got the right new amp thanks to Richer Sounds

Needed a new amp for my separates system. Had one in mind but ended up getting a different one thanks to helpful advice from Nick at the Brighton branch, and glad I did - a little more expensive but worth the difference; it's doing the job very nicely. Never felt under pressure or that I was being "upsold", just that I was getting the right product. I've been buying from RS on and off for many years and never regretted doing so.

16 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Great advice

Great advice, helpful staff and delivered on exactly what was promised

15 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Returning customer

I’ve bought from Richer Sounds previously and the experience was positive, so I returned to buy more products.

14 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great staff and good prices

Great staff and good prices. Large range of products but not everything available to look at. With the range that is no surprise, but when spending large wedges of money there is a lot of trust. I gave my trust and not disappointed.

14 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

From the initial call to purchasing

From the initial call to purchasing, a great experience, the knowledge and helpfulness was outstanding- would highly recommend a visit if your in the market looking for any kit

14 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great service

I had an issue with the TV I purchased and Richard sounds made it very easy to exchange it for a different model even though I was just over the the 30 day period. The new TV is excellent so it was well worth it.

11 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Classificada 4 em 5 estrelas

Very few companies deal in cassette…

Very few companies deal in cassette players l was pleased with store consultant who steered me in the direction of the portable cassette player.

10 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for taking the time to leave your review, it’s great to hear the store consultant was able to guide you to a suitable portable option for cassettes, a format we love!

We really appreciate your feedback and are pleased we could help you find a product you were happy with. If there’s anything else we can assist with in future of course, please don’t hesitate to contact us..

seniorcomplaintsteam@richersounds.com

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Outstanding service

Outstanding service. I cant remember the man's name, but super helpful and friendly.

8 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your wonderful feedback

Classificada 4 em 5 estrelas

Richer sound service was great.

Richer sound service was great I think this is the third TV I have had, however the TV its self has a cheap feel to it. That's not detrument to Richer sound they and the sales guy were spot on.

9 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your review although I was really sorry to read you aren't completely satisfied with your new television. Indeed, we offer a variety of ways for customers to return unwanted products to us, and I have included our returns information below..

https://customerservice.richersounds.com/hc/en-gb/articles/360012946177-Unwanted-items

If you contact the Brighton store from where the product was bought they will be happy to help find something more suitable, I will also feed back your comments to our supplier. Of course if we can be of any more help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Great overall customer experience

Bought a cd unit amp speakers and headphones .
There turned out to be a compatibility issue with the amp and headphones but it was very quickly resolved in a way that worked for both of us.
Would recommend to anyone

8 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Fantastic

Asked for guidance in regards to purchasing new speakers. The store was easy to get a hold of, and I received very good help and service. Minty gave me very good advice and helped me find the right speakers for my needs. Would absolutely come back again.

7 de março de 2026
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

The place for TV and Hi Fi

If one is in the market for any Hi Fi or the latest TV this is the place to go. Great service and products.

6 de maio de 2025
logótipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

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