Richer Sounds - Cambridge Opiniões 

1713
TrustScore: 5 em 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Good reviews and advise from R.S as always The first time I have brought an LG TV 55" C5 I have another TV that is Samsung that is also very good but the LG was at a more reasonable price and featur... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1713)

23 511 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

This was my second visit after…

This was my second visit after purchasing some awesome speakers on my 1st visit. I was impressed with the salesman’s knowledge and felt, after listening to them, I had to then upgrade my amplifier. The same person served me and again, great knowledgeable advice/demonstration given. As Arnie famously said; “I’ll be back” !!

29 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Knowledgable staff who really do know…

Knowledgable staff who really do know what they are talking about- great advice and guidance. Good after sales support helping to resolve a problem (which I had created). Great product, very pleased with my new turntable, which was very well priced! Will visit again.

29 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

The gentlemen at the shop were…

The gentlemen at the shop were extremely helpful allowing me to try out the headphones fully before purchasing. Knowledgable and gave great set up tips. Can’t recommend enough.

25 de outubro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 1 em 5 estrelas

Poor comms and poor customer service

Was told the items were in stock, booked my delivery and paid. I was told if there were any problems they would call me, I had no call so assumed the delivery would arrive as expected. Nothing turned up on the day of delivery so called them to ask why, was told no stock and wouldn’t be back in stock until end of December! Expressed my disappointment and was told someone would call me back to discuss, no call back! Not good enough when you are spending £3k.

29 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

I was most concerned to read your comments and offer my sincere apologies, I will investigate urgently with the store and contact you to resolve the matter.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Great freindly service

Great freindly service
Helpful with collection and set up info

28 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Purchase of turntable

Very helpful assistants in the shop talked me through a range of turntables following my description of what l wanted. They explained what was good about each one for the price l wanted to pay so l could make my selection to purchase.

26 de novembro de 2025
Classificada 5 em 5 estrelas

Price beat gives the best deal

Good communication before visiting, friendly staff and a great deal with price beat

25 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

The best prices

The best prices for great equipment sold by friendly and efficient staff.

25 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Price match fulfilment

Bought a pair of headphones in store. Staff was knowledgeable. A week later the price fell for Black Friday and the difference in price was refunded promptly. Will shop again!

23 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Excellent shop staff

Having had a lot of trouble trying to get my old television repaired under guarantee, the day was saved by the excellent manager at Cambridge kindly agreeing to exchange it for a new set. Great service as always by the shop staff.

23 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

The go to place for Home Cinema

The go to place as always for everything hifi and home cinema. Always has the best deals and service.

23 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Customer Service was excellent even for…

Customer Service was excellent even for a small item and despite the best efforts of DPD to sully their reputation.

23 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

I always prefer to use Richer Sounds…

I always prefer to use Richer Sounds and my last experience confirmed why. I spoke to a very helpful person, and got my order through in less than 10 minutes.

23 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Fantastic product. Great service.

I went into the store to look at a CD Transporter. I discussed it in detail with Olivia the manager. She was very helpful and knowledgeable about the item. I've bought from Richer Sounds before, but this was my first time at the Cambridge branch, as I'd only moved to the city this year. But I will definitely shop there again.

22 de novembro de 2025
logótipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review!

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