Richer Sounds - Cardiff Opiniões 

2555
TrustScore: 5 em 5

4,9

106 Cowbridge Road East, CF11 9DX Cardiff, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We go to richer sound every time for our home entertainment systems Staff there are so helpful and patient I’m quite fussy when it comes to home entertainment Just bought Sonos Arc ultr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent experience. Item was out of stock, but I was told that the Cardiff branch had one that had been a display model, so was offered it at a reduced price. I accepted and spoke to the branch who... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Have made regular purchases from Richer Sounds since 1991 and the service has always been first class. Particular thanks to Dan and staff at the Cardiff store whose advice and customer service is seco... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 106 Cowbridge Road East, CF11 9DX, Cardiff, Reino Unido

  • 0333 900 0029

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2555)

23 626 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Still a fantastic experience and service

I'd already done my research online, so I knew exactly what I needed. The staff sensibly checked I'd got things like the necessary interconnects and knew how to get support if there were any problems. As always, I get great service at Richer Sounds and have not gone anywhere else for audio products in over 20 years.

12 de fevereiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great to deal with over the phone

Great to deal with over the phone, very knowledgeable. Do not promise something they can’t deliver.

11 de fevereiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Great service and knowledge

Great service and knowledge from the sales staff. Advice has made major improvements to my listening pleasure.

8 de fevereiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Excellent service from expert advisors

Excellent service from expert advisors
Could not have been more helpful

7 de fevereiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Really friendly service

Really friendly service, knowledgeable staff and good value.

6 de fevereiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Knowledgeable and helpful staff

Visited the Cardiff store, staff were very helpful and knowledgeable and quickly identified a number of good value options for my budget.

2 de fevereiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Brilliant Service and installation

Bought a Samsung S90F 77 inch with Samsung Q990F soundbar from Aaron at RS Cardiff, Fantastic service and purchasing experience.

Fitted by wall by Alex and Paul from Crystal Tech Group (as recommended by R/S) brilliant installation, added additional power sockets, hid all the cables. So professional with a real attention to detail. Cannot speak highly enough of these guys, highly recommend.

Thanks all, I’m so pleased with the finish

2 de fevereiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Sound Advice

I telephoned the Cardiff store and spoke to Andie. I told him I needed a new amplifier. He asked me about how I listen to music and recommented some amps for different budgets. I ordered an amp from web sales.
I had a problem setting up - my fault - and called the store and spoke to Aaron. He patiently helped me identify my mistake and my new amp sounds great. I've been an RS customer since the mid 80s. I'm always very pleased with RS's high quality service.

30 de janeiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

great service

great service, competitive prices

2 de fevereiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

first class service very helpfull a…

first class service very helpfull a very good company to deal with will come again

31 de janeiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great deal

I had a great deal on buying some Hi Fi Separates by becoming a VIP member.
The Website was easy to use and there's the added security of a shop premises not to far away. No Brainer.

30 de janeiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Richer sounds Cardiff absolute legends…

Richer sounds Cardiff absolute legends couldn’t have asked for a better service Jonathan went above and beyond

2 de fevereiro de 2026
Opinião espontânea
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Guiding staff

tHIS COMPANY'S REPUTATION WENT BEFORE IT AND SALESPERSON aNDIE MADE SURE i* WASN'T DISAPPOINTED. HE KNOWS HIS STUFF AND CLARIFIED WHERE i WAS gOING WITH MY CHOICE OF LARGE FORMAT SMART TV. AS A RESULT I KNOW I MADE THE RIGHT CHOICE. THANKS ANDIE AND THANKS RICHER SOUNDS.

28 de janeiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great customer service after problem…

Great customer service after problem with tv. The 6year guaranteed proved invaluable as the tv developed a defect at 18months after purchase!

23 de janeiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Superb service

Superb service! Nothing was too much trouble. As I’m a very fussy customer. Cardiff shop.

24 de janeiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 4 em 5 estrelas

Great store

No problems, received what I ordered. Only slight negative was I didn't receive notification that it had arrived in the store and was ready for pickup.

22 de janeiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thank you for the feedback although apologies that you didn't receive notification that your purchase was ready, I agree the store should have called. I will of course raise this with them.

I do hope everything with the item is ok but if you need any help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

You can't beat Richer Sounds

You can't beat Richer Sounds for service. Purchased a TV but found the viewing angle on it very poor , spoke with Andi at the Cardiff store and all was resolved. I was allowed to choose another model no questions asked, it was delivered the next day free of charge and the other TV collected at the same time. I can't imagine many other retailers offering that service and I would like to thank Andi personally again. Thanks Richer Sounds and you can be assured as ever for all my home entertainment business in the future.

23 de janeiro de 2026
logótipo da Richer Sounds - Cardiff

Resposta da Richer Sounds - Cardiff

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais