Richer Sounds - Cheltenham Opiniões 1942

TrustScore: 5 em 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I popped in having had them reserve an open box item for me over the phone and it was put aside for me as expected. The item was brand new, just an opened box so a great saving over the already gre... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team. This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After looking online I decided I wanted a Ruark R3S in grey colour. I went to my local Richer Sounds in Cheltenham as their price was identical to other retailers (online or store) and I was able to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very helpful and knowledgeable staff. They tried hard to make sure the television was right for me and satisfied my needs. The Samsung oled tv is an amazing product, a fabulous picture and the set l... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Purchased an LG OLED65G6

Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team.
This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excellent.

13 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Open box bargain

I popped in having had them reserve an open box item for me over the phone and it was put aside for me as expected.
The item was brand new, just an opened box so a great saving over the already great priced new item.
The staff were very helpful as always and a pleasure to deal with.
Richer Sounds are perhaps the only company I still wholeheartedly recommend after being a customer for many years!

12 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Richer Sounds always offer great advice…

Richer Sounds always offer great advice and service. My Marantz and Monitor Audio order was no exception. The items were delivered in perfect condition within two days of placing my order on a Sunday.

10 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

I ordered aPhilips record player online…

I ordered aPhilips record player online and it was delivered to a Richer Sounds shop within three days from where I collected it. Staff at the shop were polite and helpful which added unto excellent service.

9 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Couldn't be more helpful

Couldn't be more helpful. Spoke to Amanda and Luke who were both friendly and knowledgeable.

9 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great staff and product range, very competitive prices too

Very helpful and knowledgeable staff. They tried hard to make sure the television was right for me and satisfied my needs.
The Samsung oled tv is an amazing product, a fabulous picture and the set looks terrific too.
TV Samsung qe48s90f

7 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Classificada 3 em 5 estrelas

The product was not properly described

The product was not properly described. I was assured I would have a full wireless system so i was disappointed to find that I had a cable linking the two rear speakers.

I don’t blame the staff in Cheltenham for this – they were extremely helpful as always. It’s more the fact that Samsung poorly describe their products.

7 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your feedback, although I was of course sorry that you weren't completely happy with the product.

I've spoken directly with the store team who I understand have since contacted you to arrange exchange or refund, but your preference was to keep the unit. I will of course pass your comments to the supplier, and run through the issue with the colleagues so they can try and avoid a similar misunderstanding in the future.

Of course if you would like to discuss this further at all please do get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Excellent customer service and a great…

Excellent customer service and a great bargain. Shout out to Ben at cheltenham

6 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Very pleased with Ruark R3S purchase

After looking online I decided I wanted a Ruark R3S in grey colour. I went to my local Richer Sounds in Cheltenham as their price was identical to other retailers (online or store) and I was able to not only see the unit but also listen to how it sounded. The staff were friendly and efficient; they did not have the grey option in stock but the assistant tracked down a unit at another branch for delivery. Free delivery via DPD took three days. Overall, I am very pleased with the R3S and the service I received from Richer Sounds.

5 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Good customer service

Good customer service

3 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

i have been coming for 25 odd years

i have been coming for 25 odd years. always an impeccable service, and post-sale support

29 de abril de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Richer Sounds are a great company to…

Richer Sounds are a great company to use.
I had to give back word on a purchase I was making. They sorted out a refund with no hassle at all.

1 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

My tv went wrong sent me a loan tv and…

My tv went wrong sent me a loan tv and got it sorted in just over a week thank you that extra year you give people saved me that’s why I always buy from richer sounds

1 de maio de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Speedy delivery to the shop for pickup

Speedy delivery to the shop for pickup, and friendly staff.

30 de abril de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Excellent service and great price

Excellent service and great price. Friendly staff, thank you Mandy and Richard, Cheltenham branch Thank you

27 de abril de 2026
logótipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

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