Richer Sounds - Newcastle Opiniões 

2544
•
TrustScore: 5 em 5

4,9

94-96 Clayton Street, NE1 5PG Newcastle, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We bought a Samsung 43inch TV recently. We dealt with Euan who sorted our collection. After many tries we couldn't get the TV to recognise our broadband router. We rang Euan and he went above a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

very helpful and knowledgeable staff. Only to happy to demo the speaker system we were looking at but also recommend a different brand / system that would fit our needs and give a better result (also... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent customer support from richersounds newcastle. All the staff were very helpful. Bought many items from this store, their knowledge on the products and after care support is 2nd to none i... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was steered toward my choice of amplifier by a member of local branch (Newcastle) who suggested something a little better than I was originally looking for. Sadly I think had managed to give out the... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 94-96 Clayton Street, NE1 5PG, Newcastle, Reino Unido

  • 0333 900 0032

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,9

Todas as opiniões

(2544)

24 562 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Pickup

Quick and friendly service. Staff offered to give advice about setting up my turntable and to pop back in if I needed anything else

3 de agosto de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Amazing service and advice yet again…

Amazing service and advice yet again from the team at Newcastle store. I fully recommend Richer Sounds and I wouldn’t shop anywhere else for my TVs and Hi-Fi stuff.

30 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Customer Service at its Best. Ethan’s help in choosing my turntable…

Ethan’s help in choosing my turntable was invaluable. He answered emails and my questions promptly and invested time. When I went to choose my turntable, both Ethan and Harry were knowledgeable and made the whole experience enjoyable.

21 de julho de 2026
Opinião espontânea
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Still one of the Best

Always get a really good competitive price with excellent customer care.

28 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Very smooth service

Very smooth service
Professional staff in store

27 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Easy, quick, professional experience.

I've bought my last 3 TV's from Richer Sounds and found them to very helpful and professional every time. On this occasion I was looking online for a price match...it was a Sunday morning but I got a quick response and they agreed to better the price I'd seen elsewhere. They arranged for free delivery and the whole process was very quick. The TV arrived 3 days later with the delivery team also very professional and arriving at the time promised. All in all, another excellent experience dealing with this company. Many thanks.

26 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

We went to the shop in Newcastle upon…

We went to the shop in Newcastle upon Tyne and spoke to Colin. We needed a new amplifier for our HiFi. Colin was extremely knowledgable and very friendly. Had full confidence in him helping us choose. Delivery is free and said it would take a few days but it actually came the next day just over 24 hours after we ordered. We have used these in the past many many years ago, so hence why we went there. Cannot recommend enough, excellent service and staff. Thank you

23 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Colin ordered me a Musical Fidelity…

Colin ordered me a Musical Fidelity M6si in the afternoon and it was delivered the next day
He is always friendly and welcoming. Thank you Colin

23 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Superb level Service -

For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by native English speakers, in store the staff are VERY knowledgeable and the pricing is very competitive. Ethan could not have been more helpful. Delivery was as promised.

22 de julho de 2026
Opinião espontânea
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Excellent service in shop and prompt…

Excellent service in shop and prompt delivery.
The 'we are are rewind' unit seems ok, bluetooth a bit fiddly to set up but getting there!

15 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Lovely staff

Lovely staff

19 de julho de 2026
Opinião espontânea
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Seamless Wireless Bluetooth Audio Transition.

I was looking to upgrade my old 90's purchased HiFi to a wireless BT setup due to my audio room refurbishment. I first visited the Newcastle store back in May to explore options for a new record deck and desk speakers. Although I had some ideas of my own from research I was open to suggestions. The Staff were friendly and helpful. Listening to my requirements and offering suggestions. My Sales Adviser Ethan advised me on several record decks and offered the use of the demonstration room to test out a pair of Ruark MR1 mk3 speakers, He explored my particular tastes and gave me a variety of artists to listen to. All in a very relaxed unhurried atmosphere. atmosphere. I explained I was unable to purchase until room refurbishment was completed, but he wrote the spec details down for me and told me to periodically check with the store for stock availability. I duly purchased the items a couple of weeks back, Ethan even helped carry the goods to the car. Excellent customer service all round from Newcastle store. Recommended!

12 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Great service

Phoned up one day to order and collect the following day. Friendly and helpful service on both occasions.

13 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Staff were very friendly and helpful

Staff were very friendly and helpful. Very quick delivery as item was not in stock at the store.

11 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

I use richer sounds newcastle regularly…

I use richer sounds newcastle regularly for all my home cinema, hi fi equipment Dale and the guys all very knowledgeable and very helpful always a pleasure go over there

11 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great staff

Great staff. Euan advised us and helped get the system we wanted.
Very happy with everything

6 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Tv purchase

Knowledgeable and helpful staff.

4 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thank you for your wonderful feedback

Classificada 4 em 5 estrelas

Helpful Staff

The staff in the Newcastle branch were very helpful.

2 de julho de 2026
logótipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for taking the time to leave us your positive rating, next time we hope we can make it a full 5 star experience for you.

The Customer Experience team

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