Richer Sounds - Southgate Opiniões 

1445
TrustScore: 5 em 5

4,9

157-159 High Street, N14 6BP London, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Been shopping with richer sounds since the late 80’s, always experiencing excellent customer service. My streamer developed a fault after 5 years service which could not be fixed. The steamer w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve been a HiFi enthusiast since the seventies and own a pretty top end system. When my CD player began to fail the tech service dept at Naim pointed me towards a CD transporter which they told m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very ha... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1445)

23 849 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Asked for the product that I had a…

Asked for the product that I had a photo of on my mobile 📱 and the order was completed in a very pleasant and efficient manner. Thanks

6 de junho de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Great price, product and service

I ordered a new tv online, at a great price, to collect at the southgate store.

Staff were great, especially Mak who helped me load an oversized screen into an undersized car!

5 de junho de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great service and advice as usual

Great service and advice from Mac, as usual, and good pricing. Delivery absolutely on time as promised.
All round perfect.

3 de junho de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Amazing customer service !!

We wanted to upgrade our tv experience and on receiving an email with offers we went to the Southgate store to seek guidance on our possible purchase. We spoke to Dan who gave his informed opinion and we purchased a LG TV + soundbar. What sets Richer Sounds apart is the after sales service, so Im not a techie and struggled with the set up, but I called the store spoke to Dan a couple of times and the installation was completed. Many thanks !!

31 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Easily the best place to buy a TV

I called the telesales phone number and was put through to the Southgate store. Steve answered quickly and was knowledgeable about the TV I was after. He promptly found the credit on my account from a previous warranty claim and this was applied without issue. My TV was with me the next day. Fantastic service and I wouldn't go anywhere else for a TV!

29 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Outstanding service from Dan at the Southgate Branch

Dan in the Southgate Branch was exceptional. Knowledgable, polite and genuine. Made my purchase quick and easy. Absolutely loved the experience with Dan, and for sure, I will be popping back to see him on my next purchase!

5 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

I recently bought a TV from Richer…

I recently bought a TV from Richer Sounds in Southgate and had a very good experience. The staff were extremely friendly, helpful and professional throughout. They took the time to answer my questions, explained the options clearly and helped me choose the right TV without any pressure.

The whole process was smooth and pleasant, and I felt well looked after as a customer. It is great to receive this level of personal service.

Highly recommend Richer Sounds Southgate, especially for their friendly and helpful team.

28 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

we spoke to your employee at Southgate…

we spoke to your employee at Southgate re a new stylus , he said they had them in stock and would put one aside for when my wife called in. Due to parking problems on the day , I dropped my wife off at your store , the stylus was there for her and was shown how to fit it. Great service and price.

26 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Amazing store with very knowledgeable staff….

Amazing store with very knowledgeable staff, two people who stand out are Dan and Mac.
I spoke with Dan on the phone and he explained everything I needed to know about the tv I needed.
When I visited the store in Southgate I was greeted by Mac who was very helpful and went over and beyond to help me.
I explained I’d already spoken with his colleague and knew what I wanted.
Mac arranged for delivery the following day!
I would highly recommend this store.

21 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Dan at the Southgate branch was very…

Dan at the Southgate branch was very helpful with advice and arranging next day delivery for my projector screen.

18 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 3 em 5 estrelas

Staff helpful

Staff helpful - but IT can be complicated -! We both ended up reading the website - which I had already read before I entered the store. Having said that it is much better to buy in store than on line to make sure that you get what you want

18 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving your feedback, although I was sorry to read there was a lack of clarity with our listing. I will arrange for our customer service team to get in touch with you to find out more, with a view to clarifying for other customers, as well as putting things right with you..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Swapped the wrong product with no problems

My elderly father bought a TV and when he got it home, he realised it was too small. The Southgate store couldn't have been more helpful and kind. They immediately helped him choose the right size and refunded the first one. With no complaints and all smiles. Couldn't recommend them more highly.

17 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

I travelled to this store to collect an…

I travelled to this store to collect an item. The welcome was great, staff very friendly and helpful. Loved it…..

14 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Staff and price

Staff and price

11 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Knowledgeable staff

Knowledgeable staff, not pushy, willing to listen to customer. Have had 2 visits, spoke to different staff on both occasions, both very amenable. A pleasure to buy from. Well done.

8 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Well informed staff and brilliant advice

Went in to collect my new separates. The guy that served my and got all the boxes out of the store room and commented on my Amp choice. A discussion ensued and i ended up with a much better amp for a very good price. Very pleased with the experience. A great place to go for a HiFi novice.

8 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Easy to find the item

Easy to find the item. Price was fair. Plenty of options (in store, home delivery, delivery to store, etc etc), and the one I chose (delivery to store) worked out fine.
Fun fact - I got my first 'hi-fi' as a present from my Dad in about 1982, and I clearly remember going to Richer Sounds to get it. London Bridge, maybe? Dual CS505-1 (long gone, replaced with a couple of Technics 1210s, also from RS, I think), NAD 3020 (nicked in the 90s when our flat was broken into), KEF Coda 2s (my daughter still has them).

8 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great customer service

Great service as always. This is the second time I am using the same branch.

6 de maio de 2026
logótipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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