Richer Sounds - York Opiniões 

2042
TrustScore: 5 em 5

4,9

12 St Sampsons Square, YO1 8RN York, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Incredibly helpful advice from Kevin in York when I wanted to upgrade my Sonos arc to an arc ultra. He arranged both trade in and delivery in a very efficient and friendly manner. Highly recommended.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistan... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2042)

23 408 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Telly's

Hi
Helped a great deal in deciding which purchase was suitable
Also answered any queries what I needed to know

20 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Joe from the Richer Sounds in York was…

Joe from the Richer Sounds in York was very polite and very helpful.
Sonos had offers on, plus a 2 year warranty. I rang Richer Sounds up and not only did Joe match the Sonos offer he discounted it a bit more too, plus I got a 6 year warranty on the sonos speakers I got from Richer Sounds in York🙂
Thank you, Joe, Aaron, and the rest of the team at the York Richer Sounds branch

26 de fevereiro de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service. Was guides to the best product and kept in touch about delivery - which was quicker than anticipated!

13 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Richer Sounds always delivers

Richer Sounds always delivers on service and choice. They also really know their stuff when it comes to AV tech. If a product is available elsewhere for a few quid less, I'll still go with RS.

13 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Ordered over phone at York store

Ordered over phone at York store, was provided relevant info regarding specs before purchase by Sean. Ready for colletion as promised. Very happy.

12 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thank you for your wonderful feedback

Classificada 3 em 5 estrelas

Staff were great as usual but the tv…

Staff were great as usual but the tv was delivered 24 hours later than booked. Waited in all day wasted a day and then had to cancel and they re arrange the installer who could only fit in the installation in eight days time.

12 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thank you for leaving your feedback, I was of course sorry to read that the late arrival of the TV caused you issues. From investigation the courier fulfilled their side of things so the issue appears to be between when the stock arrived with us, and what you were told to expect.

Our customer service team will be in touch to find out more about this, with a view to resolving the matter to your satisfaction..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Great price very smooth transaction…

Great price very smooth transaction great friendly communication arranging store collection. Have used several times always been very good.

7 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistant said the item wasn't in stock at the branch but they could get one delivered to us. It arrived within 24 hours and we are delighted with it and the service we received.

5 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great advice and saved £10 as vip

Great advice and saved £10 as vip. Delivery to home free of charge.
Many thanks

4 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

First class customer service

First class customer service, courteous and professional as always.
Genuine price matching, not just pretence and referring to terms and conditions. Wouldn’t shop for my hifi and TV anywhere else.

29 de maio de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Great, knowledgeable advice.

The sales person in the shop was very knowledgeable and helpful. He gave us unbiased advice regarding our prospective purchase.

We are very happy with the items and have found his advice to be very accurate.

3 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great service

Great service, ordered over the phone and spoke to Kevin in the York branch. Very happy to help and completed the purchase after a little difficulty with the payment going through. Ordered on a Tuesday, delivered by Thursday. A****

2 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 4 em 5 estrelas

Great TV, but……

Superb tv (LG Qned), price and delivery were great. Only issue was with the York branch, who advised me that they had an example of the tv in store for me to view prior to purchase, but having made a special 80+ mile round trip it turned out that they only had a previous years lower spec model on display. Disappointing from a service perspective but took a punt by buying the tv online without seeing it first and have to say it is all I hoped for, so apart from a wasted journey, no real harm done.

2 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thank you for the feedback, it's good to hear you are happy with the TV of course but obviously I was very sorry to read about the wasted journey you had. I've since spoken to the store colleague you dealt with initially via e-mail, who held his hands up to the human error and has promised do better next time.

I will arrange for the store to give you a call to a call to put this right, and if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

V helpful and informative advice

V helpful and informative advice. Competitive price and a great warranty.
Welcoming retail environment

1 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

One of the best for customer service I…

One of the best for customer service I have ever encountered. A quick call can get all your enquiries and orders placed. Quick to offer help and future support and their warranty is a huge peace of mind.

1 de junho de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Very helpful & easy to deal with.

Very helpful & easy to deal with, nothing too much trouble. Other retailers could do with some staff training from Richer Sounds !!

30 de maio de 2026
logótipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

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