I bought device 21 in April ,and they are not working. I contacted the seller they asking for photos. I sent one. tell them why its not working, they are asking for video .i sent a video. Please send... Ver mais
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Leia as opiniões dos outros
Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then s... Ver mais
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Нещодавно я придбала собі Elise 2 Тонік для мишц тазового дна Перший місяць починала з інтенсивності 35 мА, зараз вже перейшла до 55 мА. Так позитивні зміни вже відчуваю, але ще треба працювати тим п... Ver mais
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I got super good service from the company. An item was missing from the package, but the situation was corrected fast and friendly. And after only 25 uses the Tens Unicare device has already helped me... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Informações de contacto
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, Reino Unido
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4,5
Excelente
162 opiniões
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Respondeu a 100% das suas opiniões negativas
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I bought device 21 in April ,and they…
I bought device 21 in April ,and they are not working. I contacted the seller they asking for photos. I sent one. tell them why its not working, they are asking for video .i sent a video. Please send me another one. How long does it take to replace a broken device? this company is disgusting, I think they are just making fun of me
7 de maio de 2026
Opinião espontânea
Resposta da TensCare
We are sorry to hear you feel disappointed with your experience. We have been actively trying to assist and requested clear photos and videos in order to properly identify the issue with the device. Unfortunately, the videos received did not follow the troubleshooting steps provided, which made it difficult for us to determine the fault.
We have also attempted to respond further, however our emails are now being returned as undeliverable. We are still more than happy to help resolve this matter, so please contact our customer service team at customer.service@tenscare.co.uk with an alternative email address or updated contact details.
Works as advertised
Works as advertised. Simple and intuitive overall, but wish it had better introductions for therapeutics.
20 de fevereiro de 2026
Resposta da TensCare
Thank you for your feedback! We’re pleased to hear you found the device simple and intuitive to use. We also appreciate your comments regarding the therapeutic guidance and will certainly take this on board for future improvements.
If you have any questions, please feel free to contact our customer service team at customer.service@tenscare.co.uk.
Good product delivered quickly ed it was complete with batteries…
Pleased it was complete with batteries etc. Light and small so good to use. Only just started to use but seems very straightforward.
18 de fevereiro de 2026
Resposta da TensCare
Thank you for your lovely feedback! We’re really pleased to hear you are happy with the product and delivery. We hope you continue to enjoy using it.
Excellent customer service from Louise
Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then she rang me back to check whether I had ordered the right parts - I hadn't so she organised to send me the correct parts & they arrived the next day. She really took extra care dealing with me & I heartily commend the company for employing Louise!
5 de março de 2026
Opinião espontânea
Resposta da TensCare
Thank you so much for your wonderful feedback! 😊
We're delighted to hear about the excellent service you received from Louise. She always goes the extra mile to make sure our customers are looked after, and it's great to know she was able to check your order, arrange the correct parts, and ensure they reached you quickly.
Your kind words mean a lot, and we’ll be sure to pass your compliments on to Louise. Thank you for taking the time to share your experience and for recommending our company!
Resposta da TensCare
Thank you for your feedback! 😊 We're really glad to hear the electrodes worked well for your knee and that they arrived promptly. We truly appreciate your support and hope they continue to help. If you ever need anything else, please feel free to get in touch!
Resposta da TensCare
Thank you for your feedback.
We’re really sorry that your package took longer than expected to arrive. We completely understand how frustrating that can be.
As we ship all of our packages from the UK, international deliveries can sometimes take longer than anticipated, depending on customs and local postal services.
We truly appreciate your patience
Thank you
Tenscare
Very easy to work with and best…
Very easy to work with and best exercise for pelvic floor
22 de dezembro de 2025
Resposta da TensCare
Thank you so much for your kind words!
We’re delighted to hear that you found it easy to work with and that it’s been such a great exercise for your pelvic floor. That’s exactly what we aim for — simple, effective support that delivers real results.
We truly appreciate you taking the time to share your experience!
Good quick delivery
Good quick delivery. Leads could last longer but good customer service
22 de dezembro de 2025
Resposta da TensCare
Thank you for your feedback!
We’re really pleased to hear that your order arrived quickly and that you had a positive experience with our customer service — that means a lot to us.
We also appreciate your comments about the leads. Feedback like this helps us continue improving our products, and we’ll certainly take it on board.
Thanks again for your support!
Great product, even better company
I purchased a tenscare product recently. The product started to malfunction after a year of use. I contacted them at first to troubleshoot the problem. the gave me the steps to go through to confirm if I had an issue with my use, or the unit. I went through the steps and still found the unit malfunctioning. The asked for video confirmation that I had taken the steps, which I sent. After review of the video they kindly sent me another unit free of charge. While I had to pay the tariffs (that's another story). I'm glad they stood behind their product. I recommend them and their tens unit highly. It's easy to use. Is extremely beneficial after a short amount of time of use.
26 de janeiro de 2026
Opinião espontânea
Resposta da TensCare
Thank you so much for taking the time to share your experience and for your kind words.
We’re really pleased to hear that our support team was able to help troubleshoot the issue and get everything resolved for you. Standing behind our products and supporting our customers is something we take great pride in, so it’s wonderful to know that came across.
We’re also glad to hear how beneficial you’ve found the TENS unit and that it’s been easy to use. Thank you for your understanding throughout the process and for recommending TensCare so highly — it truly means a lot to us.
If you ever need any further support or advice, please don’t hesitate to get in touch.
Excellent product
Excellent product, for my mum
As recommended by her physiotherapist
Simple and effective to use
26 de novembro de 2025
Relief from chronic pain
I use my tens machine daily. It helps my chronic pain and means I can walk and climb hills.
24 de novembro de 2025
I needed some clarity on a purchase and…
I needed some clarity on a purchase and sent an email to inquire, but unfortunately, I didn’t receive a response.
17 de dezembro de 2025
Opinião espontânea
Wonderful
Wonderful company. The parcel carrier lost my parcel.
So they sent a replacement straight away
25 de setembro de 2025
Resposta da TensCare
Hi Jason,
Thank you so much for your kind words!
We’re sorry to hear your original parcel went missing, but we’re really glad we could get a replacement sent out quickly for you.
We truly appreciate your understanding and are happy everything worked out in the end.
Thank you
Tenscare
Excellent product
Excellent product - not seen the real benefits as yet but the machine works well and seems to be helping with my incontinence following treatment for prostate cancer.
22 de julho de 2025
Resposta da TensCare
Hi John,
Thank you for sharing your experience.
We’re really glad to hear that the machine is working well for you and is already helping with your recovery after prostate cancer treatment.
It can take time to see the full benefits, so we hope you continue to notice improvements.
Please don’t hesitate to reach out if you have any questions or need support along the way.
Thank you
Tenscare
My wife used it for birth with no…
My wife used it for birth with no epidural and said this device pretty much saved her, so i may not used it but the recommendation stands :)
23 de junho de 2025
Resposta da TensCare
Hi Shuki,
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that our device was such a great support for your wife during birth — that’s exactly what we hope to achieve. Even though you didn’t use it yourself, your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Wishing you and your family all the best,
The TensCare Team
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