Everything went smoothly, from ordering online on the Sunday evening (after checking reviews as I'd never heard of the company) to delivery on the Friday. The ebike I had chosen was well packaged and... Ver mais
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Leia as opiniões dos outros
Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... Ver mais
A empresa respondeu
Bought an electric bike from the Bristol store and couldn’t be more pleased! All of the staff in the store couldn’t have been more helpful and friendly. When I collected my bike Rich was such a great... Ver mais
A empresa respondeu
Absolutely pathetic service!!!! Avoid these at any cost!!! Bought a pair of pedals, and receiced wrong model. Contacted them through email and explained situation. Jack Foley - Replied t... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre The Electric Bike Shop
Escrito pela empresa
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Escrito pela empresa
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Informações de contacto
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, Reino Unido
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4,4
Excelente
1 mil opiniões
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Everything went smoothly
Everything went smoothly, from ordering online on the Sunday evening (after checking reviews as I'd never heard of the company) to delivery on the Friday. The ebike I had chosen was well packaged and arrived quickly. I chose this company over others as they had a sale on the particular model I wanted. Free insurance for first month was a bonus. Thank you!
10 de julho de 2026
The best shop for electric bikes
Gabe was very knowledgeable about the technical aspects of Cube bikes including key questions about battery life and motor longevity while Richard answered my other wuestions around cost and model differences Two experts made my visit to the Electric Bike Shop a pleasure and gave me confidence about a purchase and after sales....
25 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team. Gabe and Richard will be really pleased to hear your kind feedback.
It’s great to know their knowledge and advice gave you confidence in both your purchase and the after-sales support. We really appreciate your kind words and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Helpful service
Helpful service. Clear instruction. Friendly and obliging.
25 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found our service helpful, the instructions clear, and the team friendly and accommodating.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
Resposta da The Electric Bike Shop
We're sorry to hear that you were disappointed with your experience and that our customer service fell below your expectations. This is certainly not the standard we aim to provide.
We'd appreciate the opportunity to understand what happened and see if we can put things right. Please contact our Customer Service team at info@theelectricbikeshop.co.uk, on 0117 452 6571, or via WhatsApp on 07354 744370.
Kind regards,
The Electric Bike Shop Team
Great service and experience
Bought an electric bike from the Bristol store and couldn’t be more pleased! All of the staff in the store couldn’t have been more helpful and friendly. When I collected my bike Rich was such a great help in going through the bike and answering any questions I had as it was my first electric mountain bike. Wouldn’t hesitate to go back. Their advice and knowledge is great, would not hesitate to go back!
24 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team. Rich and the rest of the team will be really pleased to hear your kind feedback.
It’s great to know you felt well supported when collecting your first electric mountain bike and that the advice and handover gave you confidence getting started.
Thank you for your recommendation. We look forward to welcoming you back in the future.
Kind regards,
The Electric Bike Shop Team
Don't even know where to begin with…
Don't even know where to begin with this.spent nearly £2500 on a cube reaction pro 750 at the end of June 2024.ive hardly used it due to a serious back injury but my issue is I went out for the first time in months yesterday and my front cassette near pedal just literally buckled! I contacted wilmslow ebike shop and they said they cant pick up for repair and to bring it in to shop!! How? Its literally 12 miles away and bike is completely unridable !! Not the best service!! This bike hasn't even done enough miles to warrant its first free service!! Absolutely appalling pass the buck customer service and for a bike that cost £2500 and has done 240 miles in TOTAL for this to happen is appalling service and the components to buckle as they did on such an expensive bike is truly shocking and extremely concerning.waiting to hear back after 2 phone calls to the bike shop then I will seek legal advice after I contact cube themselves! Doesn't exactly fill you full of confidence in them does it!!! Genuinely shocked at the bike the service the shop and cube!!! So as you can see from the reply not much help or after service from them on a £2500 bike! Very poor customer care. I now have to arrange for someone to deliver bike to them for a component fault on something you think would be reliable considering how expensive it was!! Absolutely shocking tbh !! Spending such an amount i would have expected better for my money! Absolutely incredulous at the electric bike shop treatment of customers once they have your money!!
22 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
We’re sorry to hear about the issue with your bike and appreciate how frustrating this must be.
Our Wilmslow workshop will be happy to inspect the bike and assess the fault. Unfortunately, we do not offer a collection and delivery service for workshop repairs, which is why we asked that the bike be brought into the store. Before travelling, please contact the Wilmslow team to arrange an appointment.
We appreciate your concerns and would like the opportunity to inspect the bicycle to determine the cause of the issue and help find a resolution.
Kind regards,
The Electric Bike Shop Team
Fabulous service and experience
We had a great experience with Gabriel and his colleague today. We were able to test ride the bike of our choice and Gabriel rode with me as I was a bit nervous.
Everyone was really patient in allowing me time to choose colours and accessories. The staff are extremely knowledgeable.
We came away with an itemised list of all the products we had liked best to have a think about.
No pressure and very helpful experience.
Thank you
Jaki and Pete
18 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team. Gabriel and his colleague will be really pleased to hear your kind feedback.
It’s great to know the test ride helped build your confidence and that you felt supported throughout, with plenty of time to explore the different bikes, colours and accessories without any pressure.
Thank you for taking the time to share your experience. We look forward to welcoming you back when you’re ready to make your decision.
Kind regards,
The Electric Bike Shop Team
Was aaaEasy and helpful even when making a…
Easy and helpful even when making a return refunded as soon as it took delivery
1 de junho de 2026
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found the whole process easy, even when making a return, and that your refund was processed promptly once we received the item back.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
Great experience
Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in the afternoon. Jack was incredibly helpful, showing us around the bikes, and we ended up buying a £2,600 Raleigh Novus. Nate did a quick pre-delivery inspection on the spot so my wife could ride it home, and Chris, the manager, kept an eye on everything to make sure we were completely happy. Brilliant service all round!
15 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a great experience with our Nottingham team. Jack, Nate and Chris will be really pleased to hear your kind feedback.
It’s great to know we could arrange your visit at short notice and get your new Raleigh Novus ready for your wife to ride home the very same day.
Thank you for choosing The Electric Bike Shop. We hope your wife enjoys many happy miles on her new bike!
Kind regards,
The Electric Bike Shop Team
Great service & fast delivery
Great service & fast delivery, professional will deal again
22 de junho de 2026
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with the service, fast delivery and professional experience.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Excellent service for electric mountain bikes
Always well looked after
11 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’ve always been well looked after and are happy with the service you’ve received.
We really appreciate your continued support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
When my new Cube electric road bike…
When my new Cube electric road bike arrived, I was disappointed to discover that one of the disc brakes had been damaged in transit. I contacted the company to report the issue, and Lewis was assigned to handle my case.
From the outset, Lewis dealt with the matter in a professional, courteous, and highly efficient manner. He kept me informed throughout the process, responded promptly to my enquiries, and made what could have been a frustrating experience remarkably straightforward. His clear communication and genuine commitment to resolving the issue gave me complete confidence that everything was being dealt with properly.
It is refreshing to encounter such a high standard of customer service. Lewis's dedication, attention to detail, and willingness to go the extra mile ensured that the problem was resolved quickly and to my complete satisfaction. He is a real credit to your company and an excellent example of how customer service should be delivered.
I would like to extend my sincere thanks to Lewis for all of his support and hard work. It has been a genuine pleasure dealing with him, and I am extremely grateful for the outstanding service he has provided. I hope my appreciation can be passed on to him, as his professionalism and commitment certainly deserve recognition.
10 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you so much for taking the time to leave such a thoughtful 5-star review. We’re delighted to hear that, although your bike arrived with damage caused during transit, the issue was resolved to your satisfaction.
Your kind words about Lewis are greatly appreciated and will certainly be passed on. Providing clear communication and supporting our customers through any issues is something we take great pride in, so it's wonderful to hear that your experience reflected this.
Thank you again for your patience, your support, and your recommendation. We hope you enjoy many happy miles on your new Cube electric road bike.
Kind regards,
The Electric Bike Shop Team
The fantastic Electric bike shop West Bridgford
Great electric bike selection and service. The service from Mark and Jack was fantastic in helping me choose the model and price range best for me to suit the usage I need. The service plan and customer and bike care is fantastic with their own onsite workshop. Furthermore it is a very handy local accessible location. Totally recommend!
10 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Nottingham store. Mark and Jack will be really pleased to hear your kind feedback.
It’s great to know the team helped you choose the right bike for your needs and budget, and that you value our service plan and on-site workshop. We really appreciate your recommendation and hope you enjoy many happy miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Lost a part of mudguard which they…
Lost a part of mudguard which they replaced free of charge
Always an excellent service
Staff always helpful
10 out of 10👌👌
10 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear we could replace your mudguard part and that you continue to receive excellent service from our team.
Your kind words and 10/10 rating are greatly appreciated. We look forward to helping you again in the future. 👌
Kind regards,
The Electric Bike Shop Team
Excellent service
Excellent service, detailed guidance on choosing my Tern HSD PSi and setting it up. I tired a couple of bike shops in Bristol when purchasing my electric bike. But the The Electric Bike Shop was hands down the best. Richard took time to explain all options and helped me choose the right one without feeling rushed. He really appreciated the daunting nature of such a big purchase. And choosing the right model and set up for my family. Really happy with my bike and the experience of purchasing via these guys. They also put together a package that was cheaper than other shops and took my cycle scheme vouchers. Win win. Really impressed!
1 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team. Richard will be especially pleased to hear your kind feedback.
It’s great to know you felt supported throughout the process of choosing the right Tern HSD P5i for your family, and that the advice, pricing and Cycle to Work support made the whole experience a positive one.
Thank you for choosing The Electric Bike Shop. We hope you and your family enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received great service from our friendly and helpful team.
We really appreciate your support and hope to see you again soon.
Kind regards,
The Electric Bike Shop Team
Great service
I bought a cube electric bike from the electric bike shop over a year ago and a couple of weeks back the chain quick link broke and even tho this wasn’t a warranty item they supplied me with one they had in stock foc - great service
27 de junho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’ve continued to have a great experience with us, even more than a year after purchasing your Cube e-bike.
We’re pleased we could help you get back on the road quickly by supplying the quick link, and we really appreciate your kind words.
Kind regards,
The Electric Bike Shop Team
Great shop in West Bridgford
I visited the West Bridgford shop 3 times and Matt and the team were all really helpful and reassuringly answered all my new-to-electric questions. Good to be able to have a test ride before my final purchase of a great bike at a competitive price. And they took the time to alter seat and handlebars several times to fit me properly.
9 de julho de 2026
Opinião espontânea
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our West Bridgford (Nottingham) store. Matt and the team will be really pleased to hear your kind feedback.
It’s great to know you found the test ride helpful and that the team took the time to answer your questions and ensure the bike was set up perfectly for you. We hope you enjoy many happy miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Very efficient to deal with
22 de junho de 2026
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found us efficient to deal with.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
Quick delivery of exactly what I…
Quick delivery of exactly what I needed.
No hassles at all
19 de junho de 2026
Resposta da The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your order arrived quickly and that it was exactly what you needed.
We’re glad everything was hassle-free and appreciate your support.
Kind regards,
The Electric Bike Shop Team
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