Friendly staff very helpful polite always will to help with enquiries you may have easy to book would highly recommend to anyone needing to higher a vehicle excellent service all round
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Leia as opiniões dos outros
Booking the hire of a van online at short notice via the U-Drive website was easy and straightforward. Email confirmation of the hire was also received very promptly. On pick up of the van staff wer... Ver mais
A empresa respondeu
I hired a van from the Southampton branch. The whole process from booking online to collecting in person was incredibly simple and straightforward. I was served by Euan who explained every detail of... Ver mais
A empresa respondeu
I booked a Luton van online to move house - very easy to do. Despite feeling a little concerned that i wouldn’t get the exact vehicle I booked, I decided to trust the process. When I collected the v... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agência de aluguer de carros
- Serviço de leasing de carros
- Agência de aluguer de camiões
- Agência de aluguer de vans
Sobre U-Drive | Car, Van, Minibus & Truck Hire
Escrito pela empresa
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Informações de contacto
Fancy Road, BH12 4QH, Poole, Reino Unido
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4,6
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent will use again
24 de julho de 2026
Opinião espontânea
The customer service was brilliant and…
The customer service was brilliant and they were extremely helpful would definitely recommend them to someone else
27 de julho de 2026
Opinião espontânea
Friendly staff very helpful polite…
Friendly staff very helpful polite always will to help with enquiries you may have easy to book would highly recommend to anyone needing to higher a vehicle excellent service all round
23 de julho de 2026
Opinião espontânea
All was good
All was good, no issues with collection/return, stuff are friendly and helpful
17 de julho de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Good Afternoon,
Thank you for your great 5* review. We appreciate your feedback and hope to welcome you back again soon.
Kind Regards,
U-Drive Vehicle Hire.
Great experience, wonderful and friendly staff
I had a fantastic experience with the Southampton U Van Drive and would highly recommend them. The whole team was friendly, professional and incredibly helpful from start to finish.
Kayleigh was absolutely lovely and provided excellent customer service. She was welcoming, understanding and made the whole process smooth for me.
I was running late both when picking up and returning the van, but I called ahead to let them know and the team were very accommodating and understanding. Their flexibility and excellent communication were greatly appreciated.
The van was in great condition and the overall service was top notch. I will definitely be using U Van Drive again in the future and wouldn't hesitate to recommend them to others.
Thank you to Kayleigh and the rest of the wonderful team for such a positive experience!
27 de maio de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Good Morning,
Thank you so much for your amazing review for our Southampton branch. We really appreciate your feedback and will make sure to pass on your kind words to Kayleigh and her team.
We hope to welcome you back very soon.
Kind Regards,
U-Drive Customer Service
A brilliant team
A brilliant team - really friendly and so helpful. The Luton van was perfect and our total experience with the Cardiff team couldn’t have been better. So efficient. I will definitely use again.
29 de maio de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Roger,
Thank you very much for your great 5* review, we really appreciate your feedback. We will make sure to pass your kind words on to our team in Cardiff.
Kind Regards,
U-Drive Vehicle Hire
I was late collecting the car due to…
I was late collecting the car due to Trafic and they kindly waited for me. Then on drop off, it was flexible and I got a refund (hopefully) as I did not need all the days booked. The car was clean, a bit dented, but all the pics covered the previous damage and was concise. Thank you U Drive Terri
7 de maio de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Terri,
Thanks so much for your lovely review!
We’re really pleased to hear everything worked smoothly for you, from collection through to drop-off, and that the flexibility helped make things easier. It’s great to know the vehicle met your needs and that the process felt clear and straightforward.
We really appreciate you choosing U Drive and hope to see you again in the future!
Kind Regards,
U-Drive Vehicle Hire
Ty was beyond amazing
Ty was beyond amazing, we started loosing faith in finding a van on the same day but we found it in Ty. He's the man with all the knowledge and Tys customer service skills are beyond anything I've ever seen. I will be using U drive again because of this experience with Ty.
19 de maio de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Vickie,
Thanks so much for your amazing review!
We’re really glad Ty was able to turn things around for you and help you get sorted with a van on the same day. It’s great to hear how much you appreciated his knowledge and customer service — we’ll make sure he sees your kind words.
We really appreciate your support and look forward to helping you again in the future!
Kind Regards,
U-Drive Customer Service
Dangerous driving by a U-Drive highway…
Dangerous driving by a U-Drive highway maintenance truck driver. The vehicle was driving aggressively and recklessly on the road, swerving dangerously. If you see this truck from a distance, it’s best to stay well away for your own safety.
16 de maio de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hello Derek,
Thank you for bringing this to our attention. We take safety concerns very seriously.
However, we would like to clarify that we are a self‑drive hire company, meaning our vehicles are rented out to customers and are not driven or controlled by our staff during the hire period.
If you witnessed dangerous or reckless driving, we strongly recommend reporting the incident to the police. This allows the appropriate authorities to investigate and take action where necessary.
If you are able to share further details with us directly, we will also review the matter internally in line with our terms of hire.
Kind regards,
U-Drive Customer Service
Ty really helped me out sourcing me a…
Ty really helped me out sourcing me a van ready within 15 minutes after being let down by Enterprise. His service was amazing.
13 de maio de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Rob,
Thanks so much for your great review!
We’re really pleased Ty was able to get you sorted with a van so quickly, and that you were happy with the service. We’ll make sure your feedback is passed on to him!
Kind Regards,
U-Drive Customer Service
Van hire for house move
Booking the hire of a van online at short notice via the U-Drive website was easy and straightforward. Email confirmation of the hire was also received very promptly. On pick up of the van staff were friendly, courteous and very efficient. Everything was explained clearly including what to do in the event of a breakdown or accident. Checking the van back in at the end of the hire period was also very smooth and the refund of the deposit was done within the specified time frame with no hassle.
Hire rates were very competitive and the large fleet of vehicles available at the Bristol branch meant there was no problem in getting the exact type of van we needed.
Overall very impressed and would happily use U-Drive again.
2 de maio de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Steve,
Thank you for your great 5* review for our Bristol branch. We are please to hear that you had such a positive experience and will make sure to pass on your kind words to our team in Bristol.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
You don’t realise how Good these guys…
You don’t realise how Good these guys are until you rent from Enterprise. Brilliant service and seamless customer experience
1 de maio de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Alanie,
Thank you for your amazing 5* review, we are glad that you had such a positive experience at our Poole branch.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
The mini bus was easy to drive with…
The mini bus was easy to drive with excellent driver assist features such as reversing cameras and mirror safe to change lane indicators.
Quick and effective staff. Vehicles checked in a systematic way. Full tank on collection was a real bonus.
24 de abril de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Melanie,
Thank you for your 5* review for our Southampton branch. We are pleased you had such a great experience and will ensure to pass on your kind words to our team.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
I was massively impressed with the ease…
I was massively impressed with the ease of the website then the customer service during the period has i had issues my end. Then when I collected the vehicle Ty from poole depot was brilliant.
20 de abril de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Steven,
Thank you for your kind words. It’s great to hear you had such a positive experience, from using our website through to the support from our team.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Vehicle Hire
Efficient and friendly
Kayleigh was friendly and efficient on collecting and returning the van we hired and so was the assistant who walked us around the van on the day of collection (Friday) at the Southampton branch. Very impressed!
9 de abril de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Michelle,
Thank you for your fantastic review! We’re so glad to hear that Kayleigh made both the collection and return process smooth and efficient for you, and that our team member in Southampton provided a helpful and thorough handover on the day.
We’ll be sure to pass your kind words on to the team. We hope to see you again soon!
Kind Regards,
U-Drive Customer Service
Kayleigh was very helpful with…
Kayleigh was very helpful with suggesting EV charging stations to use and other questions I had as I had not used an EV before. Euan was very efficient and explained the terms to me well.
13 de abril de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Good Morning,
Thank you for your lovely review!
We’re pleased to hear that Kayleigh was able to support you with EV charging and help make your first experience with an electric vehicle a smooth one. It’s great to know that Euan also provided clear and efficient service when explaining everything to you.
We’ll be sure to pass your kind words on to both of them. Thanks again for choosing us, and we hope to see you again soon!
Kind Regards,
U-Drive Customer Service
Best in town!
Always have what your looking for in a vehicle. Quick and friendly service. Cheapest deals ive found and very easy process. Highly recommend. 5*
28 de fevereiro de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Nat,
Thank you for your 5-star review! We're thrilled to hear you found everything you needed, enjoyed the quick and friendly service, and got a great deal. We really appreciate your recommendation and look forward to helping you again soon!
Kind Regards,
U-Drive Customer Service
Easy location to collect from and…
Easy location to collect from and customer service is good
21 de março de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Edward. We're glad to hear you found the location convenient and the customer service good. We appreciate your feedback and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Hired a van from the Southampton branch…
Hired a van from the Southampton branch on Saturday to help my daughter move house. Great service from Kayleigh, she couldn't have been more helpful. Have used U-Drive several times before and will use again if I ever need to hire a van in the future.
21 de março de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Hi Richard,
Thank you for your review and 5-star rating! We're really pleased to hear Kayleigh was so helpful and made your experience a positive one. We’ll be sure to pass your kind words on to her. We appreciate your continued support and look forward to helping you again in the future.
Kind Regards,
U-Drive Customer Service
Great Customer service Ty…5*+
Arrived for a collection of a van for hire with driving licence, personal details etc on Friday morning 20/3/2026. The service was so smooth with the process and Professionalism from the Gentleman we dealt with (TY) he was very good with all the information he gave us explained all the questions we asked absolutely 5*+Thankyou Ty from both of us your warm feeling smile and professional way you dealt with us, is that we will definitely use U drive again and pass on this company to our friends with your name absolutely great service..and returne the vehicle and received a email saying the vehicle was returned back acceptable.following morning.can’t beat great service communication Thsnks again U Drive &Ty 5*+
20 de março de 2026
Opinião espontânea
Resposta da U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your fantastic 5-star review, Eaton! We’re delighted to hear everything went so smoothly from collection through to return, and that the communication throughout met your expectations. It’s great to know Ty made such a positive impression, we’ll be sure to pass your kind words on to him. We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind Regards,
U-Drive Customer Service
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