This review is purely about Velo’s customer service. I have ordered a couple of times from Velo, and both deliveries have had issues. This is not their fault- it’s Evri’s fault. Their use of Evr... Ver mais
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Leia as opiniões dos outros
One of the best customer service ever I’m not lying. A package went missing so I reached out to their team and they responded swiftly and to apologize they sent me 2 free velo which came the next day.... Ver mais
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Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... Ver mais
A empresa respondeu
Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or... Ver mais
A empresa respondeu
4,5
Excelente
359 opiniões
Respondeu a 53% das suas opiniões negativas
Geralmente responde dentro de uma semana
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proffesional
proffesional, quick responding and helpful customer service
13 de junho de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Jakub, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer service was excellent
Customer service was excellent. Evri took nearly a week to deliver my parcel but once I raised it customer service apologised , made sure it was delivered and sent me a free can of my choice. Annoying I had to wait but customer service made up for it.
9 de junho de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Linda, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
I've been using Velo for about a year…
I've been using Velo for about a year now and have a monthly delivery subscription. My delivery arrives the next day of every month and it's always exactly as it should be.
3 de junho de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Good product
Good product, helped me quit vaping. Customer service is excellent
29 de maio de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Luna, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Unreliable delivery, change providers
As a nicotine user, you need ur sh*t on time, multiple times now I have ordered a pack of 10 and it has taken multiple days to arrive, they have the most useless customer service. I try to cancel the order so i can go shop and buy it, their response is “sorry we cant cancel because its been dispatched “ this time its been couple days but not dispatched, tried to cancel, customer service says “sorry we can’t cancel orders” so theyre just useless and try to send a free can of velo like it makes a difference. Im changing to pablo, tried their next day delivery couple times and it actually comes next day, they dont cheap out on delivery services like velo.
27 de maio de 2025
Opinião espontânea
Had to contact Customer Service for…
Had to contact Customer Service for issue with my account and purchase/subscription.
The Assistant was extremely helpful and friendly and my issue was resolved straight away. Waiting for my first package and definitely looking forward to use the product.
27 de maio de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Dominik, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Been using velo for a few years now and…
Been using velo for a few years now and product is better than smoking or vaping. People would think i'm an ambassador for velo or something the way i preach it. Subbing to velo has made it so much easier to order. I get an alert if there is and issue with my order and velo doesn't want to risk sending me something i don't want but majority of the time i just leave them to sort it and they never dissapoint. There was a glitch recently with my order (god knows what happend) but they sorted it with no issues at all.
It's like a friend that owns a business... you got an issue and they're like "let me sort you".
26 de maio de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Spencer, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Very quick delivery
Very quick delivery, easy ordering process, super helpful agents on live chat, resolved my issue quickly today and offered me replacement cans which was unexpected and a nice surprise.
21 de maio de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Used to be a good company, courier lets them down
Have been using this for 8 months. Used to be an excellent service, always next day delivery with Evri. They used to be super reliable. I use on average 10 pouches a day.
Since the new courier company started though in what looks to be May 2025, it has been over a week since placing my order and I still haven't received it. Customer service isnt to blame, but theyre not helpful.
Switching to Nordic. Shame, because I liked these.
19 de maio de 2025
Opinião espontânea
I was missing a delivery
I was missing a delivery and Velo advised they had a 5 business day period, and because it was around 3 days they couldn't do anything, but the sent a goodwill can for the inconvenience, the delivery was made and velo still contacted me on the 5th day to ensure I had received my can. Absolutely 6-star customer service
13 de maio de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Massive respect to velo for fixing a…
Massive respect to velo for fixing a problem Massive thumbs down 👎 to EVRI for causing the problem
9 de maio de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Barry, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer Service Interaction
I had an issue with the delivery address on a large order. I arranged a call back from the customer service team and Sam contacted me within a couple of hours. Despite not being able to rectify the issue due to the order being out for delivery, his conduct and professional manner were exemplary.
8 de maio de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Harvey, Thanks for your feedback. We are glad that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
THIS CHUMA SLAAAAPPSSS⭐️⭐️⭐️⭐️⭐️
23 de abril de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Anis, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Very responsive customer service
My initial delivery was lost by the delivery company in shipping, but the Velo customer support team were very responsive and helpful, and re-dispatched my order with a bonus can.
23 de abril de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Oliver, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great products and customer service
Have been a customer for a while and love the products, really good quality and a great variety of flavours. The customer service is also excellent, with quick replies and solving any issues that may arise. Would recommend highly.
22 de abril de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Phil, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had a delivery issue with Evri. Velo has great customer service.
Had a delivery issue with Evri. Yolanda with customer service was able to get sorted! The customer service is spot on.
Also the velo flavours are some of the best around.
17 de abril de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Coilin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent customer service
Esma in customer care, was brilliant very happy with the service offered! 5*
14 de abril de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Issue sorted within 48 hours
I recently had an issue with a subscription delivery where the courier (Evri) couldn’t find a local drop off point, despite having no issues for months prior. Evri decided to return the parcel to Velo. I contacted Velo about my issue using the online form, provided my order number and within 24 hours was told I could either have it sent again or a refund. I opted for it to be sent again, and well within 48 hours of my original contact my new order was on its way to me, next day delivery. Can’t really say fairer than that.
11 de abril de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Really quick response to my query and…
Really quick response to my query and resolved within 24 hours!
7 de abril de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Georgie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer Service
Unfortunately my order failed to arrive so I got in touch with customer service and they sent out a new order free of charge. Really good customer service and will definitely be back.
5 de abril de 2025
Opinião espontânea
Resposta da Velo United Kingdom
Hello Owen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
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