Opinião sobre Owners Direct
OD don't respond to complaints
I made a complaint about being charged for my booking in dollars despite being a U.K. Tax payer who used the UK website and a UK credit card to make a booking. I have been charged by my credit card company for this transaction. 11 days and 2 complaints later, I'm yet to receive an explanation from Owners Direct let alone information on how they intend to rectify it. Very poor and unprofessional. I will never use this company again and intend to advise friends and family to steer clear.
Resposta da Owners Direct
Dear Gillian,
We do apologise that you are yet to receive a reply from us. We would appreciate if you could provide us with the property ID or a case reference number so that we are able to look into your complaint and advise you on this matter.
We do apologise that you are yet to receive a reply from us. We would appreciate if you could provide us with the property ID or a case reference number so that we are able to look into your complaint and advise you on this matter.