Opinião sobre Owners Direct
shambles
i could not understand why we had no bookings now its clear all these bad reviews are all what has happened to me .o\d hold on to your money far too long ,Also the website is on and off,For the last few months I was unable to log on to my account because although it said owners direct log in it was actually home and away ,what a waste of money .Dont bother with them is my advice
Resposta da Owners Direct
Dear Pat,
Thank you for your feedback. We do hear your concerns regarding the lack of bookings. We would like to advise you to review your listing quality as there may be important factors e.g. keeping your calendar up to date and timely response that impact the number of bookings. If you would like any assistance in optimising your property listing, our customer service team would be happy to discuss this with you. We do not hold the money, the payments are held securely in escrow by our third party payment providers who are not part of HomeAway. Your account has been transferred to HomeAway following the consolidation of the Owners Direct brand into HomeAway. We notified owners about the consolidation of the two brands, we apologise if you haven't yet received this. Please do check if the email address we have for you is up to date.
Thank you for your feedback. We do hear your concerns regarding the lack of bookings. We would like to advise you to review your listing quality as there may be important factors e.g. keeping your calendar up to date and timely response that impact the number of bookings. If you would like any assistance in optimising your property listing, our customer service team would be happy to discuss this with you. We do not hold the money, the payments are held securely in escrow by our third party payment providers who are not part of HomeAway. Your account has been transferred to HomeAway following the consolidation of the Owners Direct brand into HomeAway. We notified owners about the consolidation of the two brands, we apologise if you haven't yet received this. Please do check if the email address we have for you is up to date.