Owners Direct (indirect) gets worse and worse for owners I am…
Owners Direct (indirect) I am an owner and we are now being forced to add another 3% to our holiday prices because greedy owners direct is forcing us to use their online payment system. Add to that that they hold onto the money until 24hrs after the client walks through the door, clearing havoc for owners cash-flow. If anyone would like to get to start a class action against them...
Your reply contains more lies I am afraid. Perhaps, since you assure me that I can continue to receive payments by other methods, you can explain your email to me saying that I can only renew my subscription, only if I allow you to bully me into accepting online payments ONLY? Also if you only hold onto the money for everyone’s security, why are you actively trying to find an instant payment solution for all of the owners who are complaining, or is this another lie fed to your customer service representatives?
I spoke again today with owners direct after my listing was not renewed because I refused online payments. I just noticed too that the payment management fee they charge for online payments STARTS at 3% and goes up if clients pay by credit card. such a totally unfair system, as owners have no control, and will not know how much money they will receive form every booking.
Owners Direct's claim in their responce to this thread is rather contradicted by the message on my dashboard...
"Your subscription expired on 18/8/2018. You must enable online booking
"
I am going with Airbnb and local agencies. I will not be bullied by them.
I have been with Owners direct for five years and the deal for owners has got worse and worse in my opinion.
My Advisor at owners direct has promised to pass on my feelings, I will keep this thread updated...
We would like to thank you for leaving us your comment. Pleased be informed that the online payments are not mandatory on our site. You are able to choose other payment methods including cheque, electronic bank transfer and PayPal. We do not have control over the transaction fee, as the fee is charged by our payment provider who are not part of HomeAway. You receive the funds after the guest checks in for security reasons so the money is released once the traveller has actually checked into the property. It is also held in the system so that if you ever need to refund your traveller before they are due to check in to the property you are able to do so.