Opinião sobre Owners Direct
1 estrela: Muito mau

Quelle honte ! Où est l'Owners Direct d'antan ? (Revenez svp)

Je suis dégoutée ! Des commissions tellement exagérées... des frais cachés, même quand tu paye un abonnement à l'année, en plus des 141€ qu'ils font payer à ton client, voilà quand tu pense enfin recevoir tes sous (résa début mars, l'argent reçu fin juillet), une commission de 65€ a été retirée de mon argent... je le découvre maintenant ! Je suis tellement en colère de leur système de destruction... Se faire l'argent sur notre dos, grosse arnaque pour le client mais surtout les petites entreprises qui essaye tant bien que mal de survivre dans ce monde pourri. Owners Direct était tellement bien il y a 10 ans quand ils se souciait de leurs clients (autant les propriétaires que les locataires), à présent je vous dit bon vent !
Disgraceful ! Where on earth is my money ?! They charge exaggerated commission (paid by the clients who booked 141€) and then extra commission on top for me to pay (out of the blue 65€, just received less money then I was due) : just says commission, didn't know that was going to be taken from my hard earned money... I do not count my hours spent to run my little business... Where did the friendly "Owners direct" website go ? They used to be amazing...
I thought the pay per booking was crazy (the amounts charged and deducted from my price...) but tried the annual fee this year, oh how much do I regret... still get money taken from me every booking, oh and had barely any bookings through their website this year, really does not work, you have to be pay per booking. I am completely outraged by this money making company on our backs... I am so mad right now, booking paid in early March only get the money after people have arrived (nearly August)... Where the hell is the money in the meantime... Why should you have it ??? Do you speculate with it and kill the economy of the planet ? Why shouldn't the client be earning with that money in their bank until it's time or us little business'.

Resposta da Owners Direct
Hi there,

We do appreciate your feedback. The service fee is between 5-12% for most bookings and we believe that our fee is competitive based on services and protections we offer travellers. Since we don’t have access to information such as your property ID we are not able to look into the issue with your payments. We will be happy to investigate this for you should you wish to provide us with the above information. We can certainly understand your disappointment with receiving fewer enquiries and we do hear your concerns. If you can contact us our customer support team will be happy to assist you with reviewing your listing quality. Please be advised that the funds are held securely in escrow by our third party payment providers for security reasons.