Very poor Catch 22 situation...
Very poor service where we had a claim against the English gite owners for the unjustified non-return of the damage deposit. Owners Direct (OD)(Home and Away) didn't want to know claiming it was a matter between us and the gite owners who we then couldn't contact as all contact is only through the OD site. Guess what, the owners refused to answer our online communications. What as nice little Catch 22 racket that is. Left with the choice of suing the owners which seemed a bit much for the £250 involved or claiming through our accidental damage Europ Assist policy - sold through OD! Claim was protracted and required much effort and a very forceful case on our part to eventually persuade settlement. In the end a lovely lady in the complaints department sorted everything out. Bye Bye OD for ever p.s. looks like the offending gite is no longer listed :-)
We are sorry to hear about the issue with your refund. Unfortunately, as your review does not include the property ID, we are not able to comment on this matter. We would need you to provide us with the above information in order for us to check the notes on this issue to advise you on the situation.