So glad to see these reviews

So glad to see these reviews, particularly having spent 45 mins the other day with an inquiry to Home Away's online Help Chat (a clear misnomer) Time wasted partially due to the operator clearly too busy to respond to each question quickly, some gaps of up to 5 mins, after having spent almost twenty minutes convincing them that I was in fact a client.
Have used Owner Direct since 2014 without issue, but as soon as HA moved in, up went the fees, robots replaced humans. Awful. Am now looking for a replacement.