Dear Victor Carrada ,

Thanks for your order and we are sorry for all the inconvenienced.

First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Tomtop.com