1-grid Opiniões 

Resposta da 1-grid

Actualizada há 3 dias

Hello Guy Sky, we are sorry to read about this experience. We have picked up on your ticket and will be in touch.

Resposta da 1-grid

Há 6 dias

Hi Bianca,

Thank you for taking the time to share your feedback.

We're so pleased to hear that Sfundo was able to assist you and that he took the time to work through your issue with you over the phone. We'll be sure to pass your kind words on to him as they'll certainly be appreciated.

We also appreciate your 3-star rating and value your feedback. If there's anything we could have done to make your experience an even better one, we'd love to hear from you, as we're always looking for ways to improve.

Thank you for choosing 1-grid, and we look forward to assisting you again whenever you need us.

Kind regards,
The 1-grid Team

Resposta da 1-grid

Há 6 dias

Hi Jess,

Thank you so much for taking the time to leave us a 5-star review!

We're delighted to hear that you had a great experience with our Customer Support team. Providing friendly, reliable, and helpful support is something we strive for every day, so it's wonderful to know we made a positive impression.

We truly appreciate your support and look forward to assisting you again whenever you need us.

Kind regards,
The 1-grid Team

Resposta da 1-grid

Há 6 dias

Hi Marija,

Thank you so much for your wonderful review!

We're delighted to hear that you've had such a positive experience with both our website builder and our Support Team. Knowing that you found the platform reliable, easy to use, and backed by outstanding support means a great deal to us.

Thank you for your recommendation and for choosing 1-grid. We look forward to continuing to support your online journey.

Kind regards,
The 1-grid Team

Resposta da 1-grid

2/07/2026

Hi Herman,

Thank you for your feedback, and we're sorry to hear that you're still experiencing slow website performance.

Our records show that our Team advised a few days ago that the issue appeared to have been resolved and asked you to test the website and let us know if the problem continued. Unfortunately, as we didn't receive any further feedback, the ticket followed our standard "Waiting on Customer Feedback" process and automatically resolved after the configured period. We apologise for the concern that this raised with you.

From your review, it's clear that the issue has not been resolved from your perspective, so we've escalated this to our Team to investigate and engage with you further.

We'll review your website's current performance to determine what further action is required.

We appreciate you bringing this to our attention and apologise that your experience has not met your expectations.

Kind regards,
The 1-grid Team

Resposta da 1-grid

2/07/2026

Hi TeQuWare GmbH,

Thank you for taking the time to share your feedback, and we're sincerely sorry for the frustration and disruption you've experienced.

We understand how impactful service interruptions can be, particularly when they affect business-critical infrastructure, and we're sorry to hear that your experience with both the outage and the subsequent support response did not meet your expectations.

We'd like to investigate this further with our technical teams. As we're unable to identify your account from your review, could you please reply with your customer code, domain name, registered email address, or support ticket number? Once we receive these details, we'll escalate your case for review and ensure the appropriate team investigates the incident and follows up with you.

We appreciate you bringing this to our attention and hope to have the opportunity to assist further.

Kind regards,
The 1-grid Team

Resposta da 1-grid

29/06/2026

Hi Catherine,

We're genuinely sorry to read about your experience and to hear that you feel our service has declined over time.

We understand how disappointing it is to feel that the level of personal support you've received has not met your expectations, particularly as a customer with multiple websites and hosting services.

We would appreciate the opportunity to better understand what has led to your experience and review your account in full. We have escalated a request to our Team to review your Support Ticket to ensure your current challenges get resolved as soon as possible.

Your feedback is important to us, and we'd like the opportunity to restore your confidence in our service.

Kind regards,
The 1-grid Team

Resposta da 1-grid

24/06/2026

Hi Tony,

We're sorry to hear about your experience and understand your frustration, particularly given the number of billing-related interactions you've had to go through over recent weeks.

We've identified the tickets and references you've provided and have escalated your feedback for review by the relevant team. We appreciate that repeated billing concerns, especially where you feel issues are being replaced rather than resolved, can have a significant impact on your confidence in our service.

We would like the opportunity to fully review the history of these interactions, the billing outcomes, and any outstanding concerns to ensure a complete and accurate assessment is conducted.

A member of the relevant team will continue engaging with you directly via your existing support ticket and/or call regarding the matter.

Kind regards,
The 1-grid Team

Resposta da 1-grid

11/06/2026

Hi Hettie,

We're sorry to hear about your experience and understand the frustration caused by the delays, communication challenges, and concerns raised during your transfer and cancellation journey.

We can confirm that attempts were made to engage with you regarding your requests and that follow-up communication was subsequently sent when we were unable to reach you telephonically. We have since received and acknowledged your preference for email communication, and we appreciate you clarifying this.

Your feedback on support accessibility, transfer progress, billing concerns, and website continuity has been shared with the relevant teams for further review.

Kind regards,
The 1-grid Team

Resposta da 1-grid

3/06/2026

Hi AB,

Thank you for taking the time to share your feedback.

We're genuinely sorry to hear that your experience has left you feeling unsupported and frustrated, particularly as a long-standing customer. Concerns around communication, support accessibility, and issue resolution are not the experience we aim to provide.

We would very much like the opportunity to review your concerns further; however, we have been unable to identify your account from the information available in the review. We have requested additional information and would appreciate it if you could respond with your customer code, domain name, registered email address, or a support ticket number so that we can investigate and assist further.

We look forward to hearing from you and working with you to make things right.

Kind regards,
The 1-grid Team

Resposta da 1-grid

19/05/2026

Hi Darrel,

We’re truly sorry for the frustration and disruption this prolonged website issue has caused.

We understand your concern regarding both the continued downtime and the callback you were expecting but did not receive.

Your feedback has been escalated for urgent review by the relevant teams so they can investigate further and assist with restoring service as quickly as possible.

We appreciate the opportunity to make things right with you.

Kind regards,
The 1-grid Team

Resposta da 1-grid

7/05/2026

Hi Ashley,

We’re sincerely sorry for the frustration and ongoing experience you’ve had trying to get assistance with this matter.

We understand your concern regarding the delays and repeated follow-ups, and we acknowledge the impact this has had on you.

Your case has been escalated for urgent review and follow-up by our relevant Team.

A member of the team will continue engaging with you directly on your existing support channels to assist further and work towards resolving this as quickly as possible.

Kind regards,
The 1-grid Team

Resposta da 1-grid

7/05/2026

Hi Greg,

We’re truly sorry for the frustration and disruption this has caused, especially as a long-standing customer.

We completely understand how concerning it is to be without mailbox access for this long, and we acknowledge your concern regarding the lack of visible follow-up and support experience.

Your case has been escalated for urgent review by our relevant Team so we can investigate further and provide feedback as soon as possible. A member of the team will also follow up with you directly.

Thank you for bringing this to our attention, and we would appreciate the opportunity to make things right with you.

Warmest regards,
The 1-grid Team

Resposta da 1-grid

5/05/2026

Hi Akesh,

We’re really sorry for the frustration this has caused, especially after you’ve already shared your proof of payment.

Your case has been escalated to our Billing Team for urgent review and monitoring for payment to be correctly allocated so that the notices are stopped.

A member of our team tried to contact you by phone to discuss this with you and has followed up via email to keep you updated so that we can resolve this as quickly as possible with you.

Thank you for bringing this to our attention.

Kind regards,
The 1-grid Team

Resposta da 1-grid

1/05/2026

Hi Molefe,

Thank you so much for your kind words and 5-star review!

We’re delighted to hear that Sfundo provided you with excellent support. We’ll be sure to share your feedback with him and the team.

We truly appreciate your support and are always here whenever you need us.

Warm regards,
The 1-grid Team

Resposta da 1-grid

29/04/2026

Hi Ezray,

Thank you so much for your kind words and for taking the time to share your experience with us.

We’re really glad Sfundo and the team could step in and support you through your domain setup, making things easier and being there when it matters most is exactly what we aim for.

Your recommendation means a great deal to us, and we truly appreciate your support.

Warm regards,
The 1-grid Team

Resposta da 1-grid

25/04/2026

Hi Tjitske,

Thank you so much for the feedback.

We’re glad to hear that Kurt assisted you by cancelling an invoice, and we're sorry for the frustration caused at the time. It means a lot to us to be part of your business journey.

If there’s ever anything you need, we’re always here to help.

We look forward to delivering an even better experience to you in the future.

Kind regards,
The 1-grid Team

Resposta da 1-grid

23/04/2026

Hi Yvonne,

Thank you so much for your kind feedback. We really appreciate your support over the past 5 years.

We’re glad we could assist with your domain renewal and that the experience met your expectations. It means a lot to us to be part of your business journey.

If there’s ever anything you need, we’re always here to help.

Kind regards,
The 1-grid Team

Resposta da 1-grid

21/04/2026

Hello Lesley, we are sorry to see that you had a negative experience. Kindly share your contact details for us to take this up with the relevant team.

Team 1-grid