121Shoes Opiniões 

436
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a split sole in a pair of shoes I bought 8 months ago. Contacted ECCO and they said there was nothing they could do. Contacted 121 and received a Quick and no quibble exchange - brilliant. Cust... Ver mais

Classificada 5 em 5 estrelas

Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Pleasantly surprised by quick and efficient delivery. They have even included a return bag inside a shoe box with printed delivery address. Never got this from any other shop, so first time for everyt... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de calçado

Escrito pela empresa

Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

436 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(436)

26 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service from 121 shoes

Great service from 121 shoes. I took advantage of a flash 24 hour sale on a specific trainer I had been looking for. Item came promptly and as ordered . My queries were dealt with superbly by Heather in customer service and I am very satisfied with the product. On my experience I would definitely recommend this company.

17 de maio de 2022
Classificada 5 em 5 estrelas

121Shoes were the only business who…

121Shoes were the only business who could provide me with exactly the shoes I wanted. They were very easy to deal with and, when I briefly spoke to them on the telephone, they were extremely friendly and helpful. I wouldn't hesitate to use them again.

4 de maio de 2022
Classificada 1 em 5 estrelas

Terrible communication from this…

Terrible communication from this company. Ordered a pair of Ecco shoes and I have received no order confirmation emails from them; no tracking details and they will not respond to email; calls or voice mails.

Will be seeking a full refund immediately and will defiantly vow not to return again.

24 de abril de 2022
logótipo da 121Shoes

Resposta da 121Shoes

Hello Ali,

Thank you for reaching out and letting us know about your recent experience.

We would like to assure you that we take every complaint very seriously and apologise for any inconvenience. We are aware that some mailboxes are redirecting our automatic confirmation emails to spam folders and we are trying to resolve this issue.

We value every customer and hope that you will continue to use our online service.

Kind regards
121 Shoes team

Classificada 5 em 5 estrelas

Superb customer service and quality brands.

I visited the 121 shoe outlet within cameron toll centre in Edinburgh recently. I was undecided and just browsing. The customer service that Sharon and Susan provided was excellent, and all my questions answered with superb professionalism and in depth knowledge with regards to different brands, quality and comfort. I would highly recommend 121 shoes to anyone looking for a classic, stylish comfortable pair of shoes.

Mr Jay Fraser.

26 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

121 shoes. Highly recommend.

121 shoes had the Clark’s boots my wife was looking for. They were £12.50 cheaper than Clark’s on sale! They were also sent overnight with Royal Mail Track and trace. The boots arrived in time and were as expected. 5 stars for 121 shoes.

20 de fevereiro de 2022
Classificada 5 em 5 estrelas

Awesome customer service

I had awesome service from this store. I was making an online purchase but had a query and I got really helpful advice over the phone. The boots arrived super-fast the day after ordering. Couldn’t be happier with the boots, the great price and the excellent customer service. Thanks so much!

10 de fevereiro de 2022
Classificada 5 em 5 estrelas

Good website

Good website
Well packed shoes
Shoes exactly as advertised with prompt delivery and even included a returns bag should it have been necessary to return

2 de fevereiro de 2022
Classificada 4 em 5 estrelas

Mix up but resolved

Wrong sized shoes turned up, after some discussion they issued a refund (they suggested I had worn them outside and marked the soles, not the case but nevertheless gave a refund after a short email exchange)

21 de janeiro de 2022
logótipo da 121Shoes

Resposta da 121Shoes

Hello Bob,

We are very sorry that you are not happy with our service and take every complaint very seriously.

We have apologised for the manufacturing error that the wrong size shoes were in the box and would be more than happy to refund or replace unworn shoes.

However, the shoes you returned to us have been worn outside and we provided you with pictures in evidence. The soles are clearly worn down and in a very soiled condition and cannot be resold.

We have gone above and beyond our obligation to you and issued a full refund.

Classificada 5 em 5 estrelas

Very pleased with the quality of the…

Very pleased with the quality of the Gabor ladies boots . Exactly as advertised, excellent quality, true to size and very well packaged. Delivery time excellent, would definitely use 121 shoes again - highly recommend.

12 de janeiro de 2022

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