21.co.uk Opiniões 

Resposta da 21.co.uk

7/07/2026

Hello,

Thank you for this absolutely fantastic review!

We are so thrilled to hear you've had such a positive experience. Your praise for our customer service and quick withdrawals is wonderful, but hearing that you trust us and feel safe is the highest compliment we could receive.

Providing a secure, reliable platform is our top priority, so your feedback means the world to our team. We truly appreciate your support.

All the best, 21.co.uk

Resposta da 21.co.uk

23/06/2026

Hello James,

Thank you for raising this very serious concern. Player protection and Safer Gambling are our absolute highest priorities, and the experience you've described is deeply troubling.

We have numerous automated and manual checks in place to monitor gameplay for signs of risk, as required by our UK Gambling Commission licence. The level of play you mention is significant, and we understand your alarm that it proceeded without intervention.

We are particularly concerned about your account of the review by our compliance team.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Kind regards, Team 21.co.uk

Resposta da 21.co.uk

27/05/2026

Hello Sheila,

Thank you for sharing your feedback regarding the ongoing verification process and the associated delay with your withdrawal.

We sincerely apologise for the frustration and inconvenience this extended wait has caused, especially when a withdrawal is pending.

Please understand that verification processes are a necessary part of our operations, required to comply with strict regulatory obligations and ensure a secure environment for all our players.

Our commitment is to complete these essential checks as efficiently as possible, ensuring a secure and reliable service for everyone.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Kind Regards,
21.co.uk

Resposta da 21.co.uk

5/05/2026

Hi there Joey,

We are truly sorry to hear of this extremely serious and frustrating experience. Your account being limited, withdrawal cancelled, and balance visibility removed for over 30 days without clear explanation, especially after 5 years of casual play, is unacceptable.

Actions like these are typically due to strict regulatory compliance (e.g., further ID verification, Source of Funds checks) or security reviews. However, the prolonged lack of timely communication and resolution is a significant service failure.

Please contact our Customer Support team *immediately*, request to escalate this to a supervisor, and ask for a definitive timeframe and clear reason for the account limitation and withdrawal status. We understand your profound frustration and that this is not the experience we aim to provide.

Regards
The BetMGM Team

Resposta da 21.co.uk

28/04/2026

Hi there Alison,

Thank you for your candid and profoundly serious feedback.

We are absolutely appalled and deeply sorry for your awful experience with account suspension during withdrawal, the problematic verification, and the feeling of being completely blocked and ignored.

We are immediately launching an urgent investigation into your account status, the verification process, communication failures, and the processing of your winnings to rectify this severe situation.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Regards
The 21.co.uk Team

Resposta da 21.co.uk

20/04/2026

Hey there,

We have noted the comments regarding the significant wait for your pending withdrawal and the subsequent account review. We recognise how disappointing and inconvenient it is when funds are not processed as expected, particularly when an account review is initiated. Such reviews are standard practice for all licensed operators, and our customer service team is available to provide detailed assistance and information regarding your withdrawal status.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Kind Regards,
21.co.uk.

Resposta da 21.co.uk

26/02/2026

Hi Jackie,

I sincerely apologise for the delay in reviewing your documents and the slow response in providing the upload link. I understand this is incredibly frustrating, and I want to assure you that this is not the standard of service we aim to provide.
Verification checks are a necessary part of our licensing requirements and are in place to protect both you and us from fraud and to comply with anti-money laundering regulations. We are constantly working to improve our processes, and your feedback is invaluable in helping us identify areas where we can do better.

Kind Regards, 21.co.uk

Resposta da 21.co.uk

13/01/2026

Hello Henry,

Thank you for taking the time to share your feedback regarding the delay in your account verification. I can certainly appreciate how frustrating it is to experience delays when you are waiting for your withdrawal.

My immediate priority is to review your case personally to understand the reason for this delay. I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

All the best, 21.co.uk

Resposta da 21.co.uk

Actualizada a 2/09/2025

Hello Clive!

Thank you for this fantastic feedback!

We're thrilled you find our site easy to navigate and our withdrawal service prompt.

We believe a world-class gaming adventure is built on a seamless user experience and the peace of mind that comes with swift, reliable transactions.

It's great to know we're make it happen for you!

Kind Regards,
21.co.uk

Resposta da 21.co.uk

18/08/2025

Hi Phil,

Thank you so much for this fantastic review!

We're absolutely thrilled to hear you're so impressed with our fast payouts and great games.

That's exactly what we strive for!

Best regards,
21.co.uk

Resposta da 21.co.uk

11/07/2025

Dear Marian,

Thank you for your maximum score and sharing your positive first experience.

We appreciate your openness that the true test lies in the future and we look forward to continuing to earn your trust.

Our entire team is dedicated to ensuring your experience remains excellent from start to finish.

Kind regards
21.co.uk,

Resposta da 21.co.uk

23/06/2025

Hi Mick, thank you for sharing your extensive feedback and detailed experience.

It's understandable to feel frustrated when you experience a prolonged period without significant wins, especially after some initial success.

To ensure fairness, all game outcomes are governed by a certified Random Number Generator, we are dedicated to providing a transparent and entertaining experience, and your insights are valuable to us.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Kind Regards,
21.co.uk

Resposta da 21.co.uk

Actualizada a 16/06/2025

Thanks Gautham,

That's fantastic to hear! 😄 We're thrilled you're enjoying our great selection of games and finding good chances of winning!

All the best,
21.co.uk

Resposta da 21.co.uk

11/06/2025

hi there Kim,

Thank you for bringing this to our attention.

I understand how frustrating it must be to have your withdrawal blocked and your account placed under review after depositing funds.

I will immediately flag your case to our verification and security teams for urgent review, and I will personally follow up to ensure you receive a clear explanation and a swift resolution.

We are committed to processing withdrawals efficiently and fairly, and we want to resolve this issue for you as quickly as possible.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Regards
21.co.uk

Resposta da 21.co.uk

5/05/2025

Dear Craig,

Thank you for bringing these concerns to our attention. We understand your frustration with your recent experience on our platform. We take the integrity of our games very seriously and adhere to strict regulatory standards. We are committed to investigating these claims thoroughly to ensure a fair and transparent gaming environment.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Kind regards 21.co.uk,

Resposta da 21.co.uk

2/01/2025

Hi there,

We understand you're unhappy with the delay in your withdrawal and that you're unable to access your account.

It's understandable to be concerned when a withdrawal is taking longer than expected, especially when you can no longer access your account information.

Our team wants to investigate this situation thoroughly and provide you with an update as soon as possible.

We are committed to working with you to reach a resolution and address your concerns fully.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Regards
The 21.co.uk Team

Resposta da 21.co.uk

21/11/2024

Thank you for sharing your experience with us.

We understand your frustration with the account closure on 21.co.uk, particularly the lack of initial communication and the confusion surrounding the connection between our brands.

We are committed to reviewing our processes to ensure greater transparency and clarity during the verification process, especially when multiple brands are involved.

We aim to make this experience as smooth and understandable as possible for all players.


Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and be in a position to handle your concerns.

Best regards
21.co.uk

Resposta da 21.co.uk

4/11/2024

Hey there,

That's what we love to hear! 🎉

Turning £30 into £6600 is an incredible win – you must be over the moon!

We pride ourselves on offering a top-notch app experience and super-fast payouts, so it's fantastic to know you're enjoying both.

Keep playing those winning numbers, and remember we're here if you need anything.

Best luck for your next big win!

The 21.co.uk Team

Resposta da 21.co.uk

27/10/2024

Hi there!

Wow, thanks so much for the fantastic feedback! 🎉

We're absolutely thrilled to hear that you're enjoying the site and found our payout process quick and easy.

We work hard to make the 21.co.uk experience as smooth and enjoyable as possible, so it means a lot to us that you're having a positive time.

We appreciate you taking the time to share your thoughts – it motivates us to keep raising the bar!

Best of luck and enjoy playing at 21.co.uk! 🍀

Resposta da 21.co.uk

16/09/2024

Hi there,

We're really sorry to hear about your negative experience with 21.co.uk.

We strive to provide a fair and enjoyable experience for all our players, so feedback like this concerns us.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Thanks,

The 21.co.uk Team