24locksmith Opiniões 256

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

He was prompt, and tried to resolve a very difficult lock malfunction. After two hours, made us secure and left, promising to return next day. This he did, and spent a further 2hrs solving the probl... Ver mais

Classificada 5 em 5 estrelas

I locked myself out of the house and went straight to google where I found 24 locksmith, I called on a Saturday about 3:30PM and got the confirmation they can come within an hour. I waited outside and... Ver mais

Classificada 5 em 5 estrelas

Fast and efficient service from beginning to end, from initial phone call request to work completion. Very pleasant to deal with. Initially it was thought that it would be an expensive job, replacing... Ver mais

Classificada 5 em 5 estrelas

Arrived within 2 hours. Sorted out issues, front door lock/handle, back door adjustment & safe issue. All sorted in three quarters of an hour. Job done. Would highly recommend, couldn’t fault.

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4,6

Excelente

TrustScore: 4.5 em 5

256 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

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Classificada 5 em 5 estrelas

Fantastic and very quick

I rang at 10.30 on a Sunday morning and they were here within the hour. Changed the barrel on my lock and realigned the door. Great service and I would definitely recommend them

17 de dezembro de 2023
Classificada 5 em 5 estrelas

Excellent Service on Christmas Eve

I thought my keys had been stolen - in fact they hadn't, but - late Xmas Eve morning, I phoned a 24 hour locksmith who then called to cancel, so I called this company. In very short order they turned up, replaced the front and back door locks on a like for like basis and provided 5 spares. The first thing the locksmith said when I opened the door was 'Happy Christmas'. I was expecting the cost to be something like £400, but in fact it was £261.60 in full. I do not consider this a waste of money anyway, as the old locks were pretty knackered and the new ones open as easily as a knife cutting through melted butter

24 de dezembro de 2023
Classificada 5 em 5 estrelas

Excellent service!

Quick service, very clear upfront on what everything would cost. The engineer arrived on time and did an excellent job. He even adjusted my front door lock, on top of replacing the lock on the conservatory door. First rate.

12 de dezembro de 2023
Classificada 5 em 5 estrelas

Trust

Speed of response, engineers knowledge and politeness
Maybe spares used were a little overpriced
But overall a good job done

18 de dezembro de 2023
Classificada 5 em 5 estrelas

Brilliant skilled technician

He was prompt, and tried to resolve a very difficult lock malfunction. After two hours, made us secure and left, promising to return next day. This he did, and spent a further 2hrs solving the problem. A vrey skilled technician...unfortunately didn't get his name, only that he was Spanish. Thoroughly recommend him.

15 de dezembro de 2023
Classificada 1 em 5 estrelas

Absolutely terrible

Absolutely terrible. They quoted my flatmate £190 “just to show up”, plus £50 to drill his lock. But then Invoiced him WAY MORE and charged him £315. Not only were they liars and scammers, they were rude to him on the way out of the house as well. Never use this company

9 de dezembro de 2023
Opinião espontânea
logótipo da 24locksmith

Resposta da 24locksmith

Hi Kasarah,

Thank you for leaving a review. I'm sorry that you have come across such a negative experience with a locksmith service, but I would like to assure you that such horrific service was not provided by us. We greatly value our reputation and are always clear with prices. I would also like to point out that we do not have anything that's even close to such extortionate costs. We do not have a charge "just to show up", this would mean we would charge a call out fee which we do not have. We have a standard, fixed labour charge which is nothing even near what you have paid, and our breakdown is very thorough - i.e. labour charge, lock, vat. Nothing extra on top of that. We always give the cost before proceeding and only charge what is agreed upon with the customer before proceeding with the job, after the job is completed we send out an electronic receipt with all our details, company name, logo and costs for service.
Sadly, there are a couple of locksmith scammer companies going around and it seems you have unfortunately come across one of them.
I have already made a request for your details so I can send you our companies name, details, website etc - we are GLSS ltd and our website is https://24locksmith.co.uk/
I would like to ask you to please delete the above review as it greatly degrades our reputation and is misleading to our future customers. Thank you for your understanding and I am happy to provide any details of our company to you so you are sure that your review is about a different business.

Kind regards,
Lisa

Classificada 1 em 5 estrelas

Absolute scammers

Absolute scammers. Doubled the agreed price. Probably isn’t even legal. Trading standards are being informed.

4 de dezembro de 2023
Opinião espontânea
logótipo da 24locksmith

Resposta da 24locksmith

Hi Pam,

Thank you for leaving a review, it is my belief that this was meant for a different business as we do not work in such way you have mentioned above. We would never just double an agreed price, we are always clear with prices and only proceed with a job after the customer is informed of all costs and is happy to proceed. Payment is also made only after job completion and customers satisfaction. Please could you provide your details and the job ID number so I can check whether it was actually us who provided the service or a different company. We are GLSS ltd and our website is https://24locksmith.co.uk/
If you realise that the service you received was indeed provided by a different company, I ask you to please delete the review as it degrades our reputation greatly.
If you still believe that this service was provided by us, please provide your details so I can investigate this further.

Kind regards,
Lisa

Classificada 1 em 5 estrelas

GLSS LTD… THUGS!

Cancelled them after seeing all their reviews and they still turned up at my door demanding a cancellation fee. Put their foot in my doorway so I couldn’t close it after asking them to leave. I had to threaten to call the police if they didn’t leave my property. They’re con artists. Avoid at all costs. Intimidating and harassing people won’t get you anywhere. DO NOT USE THIS COMPANY

1 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Wish I'd read the reviews first.

Wish I'd read the reviews first.
Website says no hidden costs, won't charge you for the most expensive parts if not needed.
Well it's all a lie, came out and wanted to charge me top end , when I said I couldn't afford it I was told there would be a cancellation fee. Not wanting to pay a fee for nothing I ended up having to pay a fortune for the job.
I have now looked and cannot find anything on their site that me too a cancellation fee, so I was essentially bullied into paying for an overpriced service.
Stay clear of this company, I urge you to use a trustworthy company who won't rip you off. I honestly don't know how these people sleep at night.

7 de outubro de 2023
Opinião espontânea
logótipo da 24locksmith

Resposta da 24locksmith

Hi Claire,

Thank you for your feedback.
I am addressing all negative reviews and can see we tried to contact you last year in regards to this but didn't receive a response. Whilst I appreciate that you were not completely satisfied with the service provided, I would like to clarify a couple of things you have mentioned. You were told all the prices over the phone before we came out to do the job and please understand that it wasn't just the lock that had to be changed, it was the full mechanism which allows the door to operate and lock. At no point did we try to rip you off, you were quoted for the mechanism & labour by the operator and I can see that the locksmith did provide a discount in the end from the initial quotation. Also, in regards to the cancellation policy, cases in which a cancellation fee may be applied is thoroughly explained in our terms & conditions.
Considering all said above, I urge you to please rethink the review you left as it genuinely defames our services and is unfair considering everything was done correctly on our end.

Kind regards,
Lisa

Classificada 1 em 5 estrelas

Had a guy out to fix my door as it…

Had a guy out to fix my door as it would shut perfectly but not lock. He was unable to fix the lock, said a part would need ordered for next week, which is fine. Since he's left I've noticed the door has not shut, there is a gap where it is not flush with the frame for half the door so the cold is coming in and I'm left with a door that won't lock (as before) and now won't shut properly.
When I phoned to say this I was told nothing could be done until Tuesday.
How is this an appropriate response to a 24/7 company? To leave a door worse than how you found it?

13 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Scam artists.

Scam artists.

The chap that came out under quoted to get the job (it was very deliberate). He said total price was £107. He did the job as i agreed to the price and then doubled the price on completion (plus vat). He tried saying he only quoted me for parts and not labour and he thought i knew I would need to add vat on.

17 de setembro de 2023
Opinião espontânea

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