33mm Opiniões 83

I had a great experience with 33mm's customer service while trying to locate my order. I want to especially thank Leah for her incredible help throughout the entire process; she was proactive in contacting the courier and kept me updated until I finally collected my package at the post office. Her assistance made a stressful situation much easier, and I truly appreciate the dedicated support. Highly recommended!

Now my favourite clothing company by far. I love vintage James Dean and Brando era clothing and 33mm are spot on. Staff are amazing 👏

I’ve ordered from 33mm in two different occasions and my favorite part about the brand was the cut and fit of the clothes, the detail in the packaging and the overall warm experience. Small brand made with love that makes cool quality products!

I ordered a shirt for my son for Christmas after he raved about your brand. It arrived promptly and he loved it. Thanks!

Have been buying The T-Shirts for my Son, Birthdays, Xmas, lots of occasions,
Product and delivery service is excellent,
Haven’t had to ring customer Service, as always delivered on time,
I might ring them just to leave a happy message!!
my son loves them, has all colours, and they wash and wear very well,
Highly recommended in our house!

Great pieces that look and feel great, the packaging was very nice as well, had clearly been thought through. Overall amazing and would recommend.

Fab website and great quality clothing. Stylish and unique fashion that suits a range of styles. Comfortable, and when you put them on, you know you're wearing quality. Highly recommend.

It's rare for a brand who produces such beautiful clothes to have that be their second best quality. The customer service is amazing, couldn't recommend them more :)

Had a great experience with Leah from customer care regarding an exchange.
Leah was super nice and helpful.

Making an update to my earlier review. After posting, the company did reach back out and offer to make a one time exception for a store credit to enable the exchange of the jacket. I appreciate their willingness to be flexible and applaud their follow up customer service. I would caution anyone placing an order to thoroughly read and understand their return policy and dates.

My mother ordered a jacket for my son for Christmas. It was the wrong size. She asked for an exchange, NOT a refund, but simple exchange. They denied her request because it was outside of the 30 day exchange policy by a few days. HORRIBLE CUSTOMER SERVICE!! I will never shopping there again and won’t be giving them any more of my hard earned money.

High quality clothing and jewellery - Beautifully packaged… it’s the little things 🤍

Part of my chain broke and got sent a replacement free of charge. Got replied to very quickly as well. Thanks Leah especially you were great.

Customer Service answers once a week and does not help at all.
Been waiting for an update for 12 days now.

Great design and concept but execution is questionable.
I have around 5-6 clothing items from this brand, and i think the concept and style is great, but the quality always falls short. (loose threads, wonky hemming, low quality materials (e.g reagan t shirt was a mess in terms of seams + it feels really horrible when worn),collars have stretched out over time.. etc) I understand that this is the state of the fashion industry but i do think that a brand going for timeless pieces should maybe have timeless pieces not just the aesthetics of it.

My suggestion is to have a premium line, where each item is checked for quality and is made of premium materials only with ongoing durability tests within the team. I certainly would pay double or more if they can guarantee quality. I do think they have tried to do this with the jewelry line finally releasing sterling silver. But the designs don't look good. they should just replicate the best selling steel items (which in person look like dull junk)

Awful customer service and quality of clothing material.

Bought a plain white t shirt since the brand looked really posh, 40 quid i think? which is really expensive, but when i got it, it feels so soft and luxurious, honestly not a bad price, maybe im too used to buying m&s t shirts, which are overpriced in the autograph line imo, but this one fit great, feels great and is really nice overall.

Première partie de commande reçue, une chemise à 75e, la deuxième partie de la commande perdue dans la nature pour 200e, et un service client qui ne répond pas, à fuir, 2 semaines que j’attends qu’ils reviennent vers moi.
J’ai relancé 3/4 fois le service client, sans succès.

Really classy packaging, amazing fit. It’s warm and looks heavyweight without actually being it. Fits like it’s been tailored which I’m still stunned by. Really recommend.

I would say this brand is all social media “influencer” fodder. The items, size wise, run small. Some more than others. A tank top I purchased.. an xl would still be way too small.. I’m normally between a medium and large.

Quality wise. It’s all meh to ick. Seems flimsy construction and materials. Pants for example.. lots of loose stuff like pockets etc inside. I returned the entire order

The positives.. the return was pretty hassle free .. I did pay a small return postage fee. (Flat fee regardless of how many items you return .. ). And the packaging for each item is nice. (All show no substance)

Would avoid

The products were actually quite nice, but the customer support is absolutely awful. I’ve been waiting for my €189 refund for over 30 days now, and customer service hasn’t replied to any of my messages. Nothing has changed, and I’m really disappointed. Terrible brand — hopefully they finally react after this. I’ve already contacted PayPal about it.