I purchased the "Hero Collection "The Wizard" poncho. This thing is absolutely fabulous. i love the colours so much. I am 5ft 7, and purchased the S/M size, oversized on me, so really glad I didn't si... Ver mais
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Leuke poncho’s, snelle levering. Passen of proberen alleen kostenloos via Bol.com Afwerking versus prijs is nog ok. De een is nagenoeg goed de ander heeft de drukkers nogal slordig erop geram... Ver mais
I believe that the rain ponchos are of excellent quality. However, it's been more than a month since I made the order on their website, but i never got the package, and the company didn't refund me fo... Ver mais
I ordered my 365-dry rain poncho to Ukraine. It arrived on time and I LOVE wearing it. This is not like any other rain poncho out there, it is super durable and has many details such as velcro strips,... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupa
- Fabricante de roupas e tecidos
- Grossista de vestuário
- Designer de moda
- Loja de equipamentos e roupas para actividades ao ar livre
Escrito pela empresa
Sustainable Technical Rainwear Since 2015
Informações de contacto
41 Takeling, 3891EE, Zeewolde, Holanda
- 07525751514
- info@365-dry.com
- 365-dry.com
Customer service is almost TOO good!
I requested to pick up my order so I could receive it in time for an upcoming trip, not realizing that the stock ships to Bali from Europe. The customer service was so communicative, replying emails within 20 minutes even after 11pm! They were able to check the stock in Bali and then had it sent over by Gojek at 9:30pm just so I could have it in time.
The quality of the poncho is just great, I got a great deal from their promotion, and all proceeds were donated to survivors of the earthquake in Turkey and Syria. And to top it all off they're removing plastics from the ocean. It really can't get better than that and I couldn't be happier with my experience!
14 de fevereiro de 2023
I didn’t received my order yet
2 de fevereiro de 2023
Resposta da 365-dry.com
Hi Andrey,
we are sorry to hear you had a negative experience, although we are not in control of issues that occur during shipment we have refunded you in full and hope you will consider removing your review as we truly do our best to ensure fair treatment of all our customers.
Colori & protezione
Mi piacciono la forma i colori e la perfetta protezione . Non entra nemmeno una goccia d’acqua ! Ottima idea la mini visiera del cappuccio : non cola la pioggia negli occhi .
20 de dezembro de 2022
I didn't receive my order.
2 de dezembro de 2022
Resposta da 365-dry.com
Hi Anastasia,
We are sorry to hear you have had a negative experience.
We ship all our orders within 1 working day but unfortunately have had to deal with delays and lost packages within the shipping companies especially in the period leading up to the holidays. We have informed all our customers as soon as we found out about this (unfortunately the only way for us to find out is often when customers flag this with us) and have refunded all customers who did not receive their package in full out of our own pocket and offered discounts on future orders. I believe we have done so for you as well. We work hard every day to ensure fair treatment of all our customers and hope you will reconsider your review as this issue was completely out of our hands.
Not received no response
I have not received my item nor has anyone written back to my order inquiry.
14 de outubro de 2022
Resposta da 365-dry.com
Hi Allison,
We are sorry to hear you have had a negative experience.
We ship all our orders within 1 working day but unfortunately have had to deal with delays and lost packages within the shipping companies especially in the period leading up to the holidays. We have informed all our customers as soon as we found out about this (unfortunately the only way for us to find out is often when customers flag this with us) and have refunded all customers who did not receive their package in full out of our own pocket and offered discounts on future orders. We work hard every day to ensure fair treatment of all our customers and hope that if this has been resolved for you, you will reconsider your review as the issue here was unfortunately with the shipping company. If this was not resolved please email us at info@365-dry.com
Great communication
Great communication. Fast delivery and a beautiful product. This is my second 360 rain jacket and very happy 🙏
6 de junho de 2022
Resposta da 365-dry.com
Thank you for your lovely review
Never received the product or a refund…
Never received the product or a refund and no one is replying to emails.
3 de abril de 2022
Opinião espontânea
Resposta da 365-dry.com
Hi Fran, we are sorry to hear you have had these issues. We ship every order made and when orders have not arrived with the customer issued full refunds. If you have not received your product or a refund please send us an email.
I didn't receive my order
I didn't receive my order, and have not received replies to my email or Facebook message to follow up. It's too bad! It looked like a cool poncho and I would have enjoyed using it.
20 de dezembro de 2021
Resposta da 365-dry.com
Hi Erin, if you would like to reach out to us the best way to do so is by email to info@365-dry.com
We are sorry to hear you did not have a good experience, has this since been resolved?
Resposta da 365-dry.com
Thanks for the love!
Lack of communication with shipping…
Lack of communication with shipping problems and after a month never received the product. Only positive was that the payment was refunded promptly.
5 de novembro de 2021
Resposta da 365-dry.com
Hi Amanda, we are sorry to hear you had a negative experience, although we are not in control of issues that occur during shipment we have refunded you in full and hope you will consider removing your review as we truly do our best to ensure fair treatment of all our customers.
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