There was an issue with an item I ordered as it was out of stock after I have placed the order. The customer service reached out and were super helpful and I was able to choose to wait for it to be b... Ver mais
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highkey blessed up, they were very professional and helpful in replacing my mistaken order. i genuinely wish every company had customer service like this. shout out Sara!
Love that it’s Muslims owned with good quality fabric for everyday wear. I also really appreciate the communication with the sales them.
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
Informações de contacto
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, Estados Unidos da América
- orders@5ivepillars.com
- 5ivepillars.com
4,4
Excelente
221 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
You will receive help if there’s misunderstanding or miscommunication.
My experience was good and I received help when I needed.
30 de outubro de 2024
Resposta da 5ivepillars.com
Salam Fartuun! We really appreciate your kind words! It means a lot to know you had a positive experience.
Ripped pocket
The pocket on the left side of the shorts was ripped, giant hole seeping through to the bottom
2 de outubro de 2024
Resposta da 5ivepillars.com
Salam Hadaitullah, we’re truly sorry to hear about your experience with the shorts. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Amazing service! Brilliant quality!
Amazing service!! i received a pair for my birthday in the wrong size sadly. gave them a message on instagram and they helped me out with sending a new one out immediately. Will definitely be ordering again. p.s the arch rug shorts are amazing quality, just go for a larger size for a more oversized fit 😉
2 de outubro de 2024
Opinião espontânea
Resposta da 5ivepillars.com
Salam Benoit! We’re so glad we could help and make things right! It means a lot to hear you’re enjoying the quality — and great tip on the sizing! Looking forward to serving you again soon.
My Favorite Brand of Clothing
My Favorite Brand of Clothing
Best Quality Garments
Great Prices With Meaning
In Every Item Alhamdulillah 🤲🏼
24 de outubro de 2023
Opinião espontânea
Resposta da 5ivepillars.com
Salam Javier! Wow — this means so much. We're beyond grateful that you connect with the quality, purpose, and meaning behind our work. Can’t wait to keep creating for you!
Resposta da 5ivepillars.com
Salam Usman! Your support empowers our community. Thank you for choosing to support Muslim-owned.
Don’t buy. Product never even shipped. No response from company
Bought $250 of product over a month ago. Item still hasn’t even shipped. Tried contacting the company multiple times (email; no phone number available) just to inquire about the status - no response despite several attempts!
Bought these items for my brother as a gift, I dont make a lot of money and I can’t even get a refund back. It’s so frustrating
29 de agosto de 2024
Opinião espontânea
Resposta da 5ivepillars.com
Salam Sean, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
I did not receive my order
I did not receive my order. I reached out to their customer service team twice about it, and haven't heard back.
Update: they responded and I got a refund for my order. It's a trustworthy and legit company - I'm only not going over 3/5 stars bc I never received my order and customer service can be slow is all.
27 de julho de 2024
Resposta da 5ivepillars.com
Salam Sue, we are truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.
Resposta da 5ivepillars.com
Salam Troy! Love to hear that! We aim to make every step simple and reliable. Thank you for trusting us.
Excellent Customer Service
I originally left a negative review after receiving two shirts, one of which (the Muhammad Ali Dua shirt) was nothing like what was advertised. I was super disappointed at first. However, Sara from 5ive Pillars reached out to me personally and offered to send a free replacement without requiring any return or exchange. I’ve now received the new shirt, and it’s perfect, exactly what I was expecting. The “All Praise To The Most High Shirt” was already good, and now the replacement for the Muhammad Ali shirt is just as great.
Mistakes can happen, but the way 5ive Pillars handled the situation showed me they truly care about their customers. I’m updating my review to 5 stars.
5 de agosto de 2024
Resposta da 5ivepillars.com
Salam Qasim, we’re truly sorry to hear about your experience with the shirts that you ordered. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Resposta da 5ivepillars.com
Salam Anderson! Thank you so much! We're glad the fit and quality hit the mark. Appreciate your support!
New revert very excited to keep…
New revert very excited to keep learning and to wear really nice streetwear with a good message :)
9 de julho de 2024
Opinião espontânea
Resposta da 5ivepillars.com
Salam! Welcome to Islam! We're so glad you're here and excited to be part of your journey in both faith and fashion.
My order was shipped out expeditiously…
My order was shipped out expeditiously and there was a surprise in the box as well. Thank You!!!!!
27 de junho de 2024
Resposta da 5ivepillars.com
Salam! We're glad you enjoyed the fast shipping—and the surprise!
I can’t say enough about the products
I can’t say enough about the products! I bought the Al Quds hat (3 of them) and Malcolm X sweatshirts. The quality is amazing! Worth every penny (and I got it on sale, which is even better!)
Products shipped right away and received within days. So happy with my experience.
21 de junho de 2024
Opinião espontânea
Resposta da 5ivepillars.com
Salam Sumaira! This means a lot—thank you! We’re so happy you’re loving everything. Appreciate your support!
I buy for the men in my life and…
I buy for the men in my life and family. Their stuff is true to size and great quality.
9 de junho de 2024
Opinião espontânea
Resposta da 5ivepillars.com
Salam! We’re glad the sizing and quality have worked well for your loved ones. Can’t wait to have you back for more!
Resposta da 5ivepillars.com
Salam, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Fantastic!
Love the cards. My family and I are enjoying them, we are learning while having fun.
2 de maio de 2024
Resposta da 5ivepillars.com
Salam! Thanks for sharing—so happy the cards are bringing both fun and learning to your family!
A necessary purchase
I have been wanting to purchase these the trivia cards. Now we can have an fun and educational game night.
1 de maio de 2024
Resposta da 5ivepillars.com
Salam Abdurrahim! We’re so happy you made the purchase! Can’t wait for you to enjoy many memorable and educational game nights!
Great experience
Great experience, amazing products, fast shipping
18 de abril de 2024
Opinião espontânea
Resposta da 5ivepillars.com
Salam! We’re thrilled you had a great experience with our products and shipping. Looking forward to your next order!
Fast shipping product as describe thanks
Fast shipping product as describe thanks
24 de abril de 2024
Resposta da 5ivepillars.com
Salam Nora! Glad to hear the fast shipping met your expectations. Looking forward to serving you again!
The designs were perfect for the gift I…
The designs were perfect for the gift I purchased.
24 de abril de 2024
Resposta da 5ivepillars.com
Salam Jeremiah! Appreciate the kind words! Looking forward to providing more great gift options for you!
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