A4H-TECH B.V. (previously All4Honda) Opiniões 52

Resposta da A4H-TECH B.V. (previously All4Honda)

Actualizada há 1 dia

Dear reader of this review,

it's a real shame we have to explain this and have to reply to this review, but it's probably required looking at the review we got from this customer.

Situation:

We have universal ball joint boot covers (no actual boots but protection covers) in our shop from energy suspension to ''protect'' your standard ball joints (its not a replacement part)
The product says ''universal'' in the title, in the description and in the suitable for list with a badge you can click which says:

''This product is universal, which means it is not specifically designed for a particular car brand or model. Universal products often have a smart design, making them widely applicable.

How do you know if this product is suitable for your car?

You purchase this product based on your own judgment. By consulting the specifications, image or product title, you can check whether it is suitable for your car.''

The customer complaints we told him/our shop told him that it would fit his car. Eventueally this was not the case and we helped him via email, but keeps telling us this is our error and we need to cover return shipping costs (since the costs are for him to high to return the item) for an item worth 14,20 euro.

We have been selling this product for over 20 years on a weekly base and this is the first time we have an ''issue'' with it.

It's a shame we have to explain this and sometimes we just have to deal with situations like this.

Kind regards,

A4H-TECH BV

Additional information:

And again a mistake has been made by the client because our shop mentions that when you return an item, the return costs of the shipment are for the customer itself and we ONLY charge a fee of minimal 25 euro IF the shipment does not arrive according to the required conditions. This means that he could receive the refund of the item easily without any addiitonal costs, IF he would send it back according to the conditions. Again something that indicates the information is not being read carefully.

Resposta da A4H-TECH B.V. (previously All4Honda)

17/02/2026

Dear reader of this review,

unfortunatelly we are forced to tell the other side of the story as well to keep everything is perspective regarding this order.

We received this order on 29-01 and were able to process this order 1 day later on 30-01.
Since the customer lives on the Island Cyprus (a part of Europe with non-average shipping costs compared to the rest of Greece)
Once we offered our best shipping costs possible (even with a lowered price on the costs which we paid for the customer and the customer also got a nice discount on his purchase in total) we first got an email the customer wanted to cancel the order but later wanted to proceed anyway.
We processed it for him and the order got shipped on that same day (30-01).

Conculsion: communication was spot on and we are constantly on top of the email for every customer including this customer.

When we were back in the office after the weekend of 31-01, we saw an email on the day we shipped the order, that the customer wanted to cancel the order anyway. But unfortunatelly it was shipped already and we could not intercept it anymore.

Since last week communication started become less ''friendly'' because the tracking details show that the boxes (several) are still on their way to the customer and because the customer lives on an island, it's possible that the courier needs more time to get everything sorted out.
Despite the fact we know that this sometimes take a bit of time, we asked POSTNL (including the Cyprus local courier) to investigate. The customer isn't willing to wait for the parcels te be delivered and is getting unpatient unfortunatelly. Know that we are in the first week since we shipped several parcels from Holland to Cyprus.

After daily communication from the warehouse leader with the customer, we receive emails from him that he want to cancel the order and receive a refund. But ofcourse we can't refund a value when parts are still on it's way to a customer. What should we do if the parts arrive and the customer has the money back on it's account as well?

We have to wait for the investigation from the courier and this can always take some time. Time the customer doesn't offer us or the courier and starts writing reviews like this right now.

Making comparisations with USA or China shipments is completely irrelevant looking at the dimensions of the parts, the paid shipping costs (note that the shipping costs had to be lowered to convince the customer to accept it in the first place) and the fact that delays can occure with every shipment. From the US, from Asia, from anywhere.

In the end it's very easy: We just can't make refunds as long as the courier tells us during the investigation that the boxes are still on their way to the customer. Being unpatient and become angry about something we don't have in our own control doesn't change anything. As soon as the courier tells us the parcels (several) are all ''lost'' (we highly doubt), the customer will receive the order amount directly on it's account.

Very unfortunate we have to tell all of this to keep everything in perspective.
Yes, we are unsatisfied about the (currently luckely still small) delay at this point, but we know that in the courier world this is a common issue with all of them.

We will stay in contact with POSTNL and the customer but we were forced to reply to these reviews.

Kind regards,

A4H-TECH

Resposta da A4H-TECH B.V. (previously All4Honda)

17/02/2026

Dear Yoann,

You placed an order at us on 06-02 (just before the weekend during our Wintersale)
You received on 09-02 (Monday after the weekend) and email from us that it would take 5-8 working days to ship your order (see email conformation you got)

8 working days means that max on 18-02 your order should be shipped by us.
Your order got shipped on 16-02 on the 6th working day, so perfectly within time.

It's possible you missed this information in the several emails you received from us (possibly a language barrier?), but we hope you understand that everything went as planned and you were informed completely during the process and now we are ''punished'' for something we did perfectly fine.

Would you please consider changing this review now you know this is the case?

We look forward to receive a reply from you.

Kind regards,

A4H-TECH

Resposta da A4H-TECH B.V. (previously All4Honda)

29/01/2026

Dear reader of this review,

unfortunatelly this customer feels compelled to write this review after many explenations, emails and currently even a credit card claim, for making a mistake and not knowing what it means ordering outside his own country (UK) in an EU country.

We explained everything but the customer doesn't want to understand that even after clear information in our shop it's his responsibilty to know what it means to order from a different country.

We explained that he didn't pay our 21% VAT during his purchase, so when the parts arrive in his country, customs will charge him the UK VAT of 20% and bit of import duty.
He only thought he could make a ''cheap purchase'' and avoid VAT or import duty and now claiming the to pay VAT in the UK at us and want's to return the parts as well (causing extra import duty and VAT for us).

He is also claiming he could get the hardrace parts cheaper on Ebay (20% less according to him, we asked for proof but only got an image of a product of 89 GBP (about 104 euro) and he paid at us 85,95 euro excluding VAT. So you can do the math....

Customer communicates very rude since day 1 and we don't have to be treated like this.

We will communicate with the credit card company, finish this case and after that keep providing high service and aftersales to other customers who are happy with the way we work and what we do extra compared to other shops in the business.

Thank you for your understanding.

Regards,
A4H-TECH

Resposta da A4H-TECH B.V. (previously All4Honda)

24/06/2025

Dear reader of this review,

we have accepted a return after this B2B customer ordered ARP bolts (by himself, which was wrong ordered by the customer itself) and returned them not according to the return policy we told him.

We have very clearly mentioned that we need to be able to re-sell the product again AS NEW and that it has to be send back according to a very clear policy.
We received the product/box in a dirty, not able to re-sell it properly (without giving a discount to a future customer) again condition.
Nobody would have liked to receive a product like in this condition if you pay money for a ''new'' product. Probably the person himself neither.
We had to resolve this and there has been a lot of communication about this matter, but the customer felt like to write this review as a one-side story without the actual details.
a shame we have to tell this as a reply on this review.

Kind regards,

A4H-TECH

Resposta da A4H-TECH B.V. (previously All4Honda)

24/06/2025

Vedran,

This is what our shops tells everyone on product level:

''90% of the products in our store are in internal or external stock and we can often process your order quickly (varying from a few hours to a number of business days).

Naturally it is possible that a product has an (unexpected) longer delivery time.
Upon receipt of your order, we will always inform you about this and offer any available alternatives. So keep a close eye on your mailbox.

We deliberately provide stock information about our products afterwards, because many suppliers do not offer a ''stock link system'' and we do not want to show '' estimates '' in advance, like many other webshops do (which are often incorrect and give you wrong information in advance). We only want to give our customers actual information on the moment of processing the order so we don't mislead our customers.

If you need a product VERY quickly and you need to be sure that we have it in stock, please e-mail or call us or send a message via ''ask a question about this product'' below in the product description.''

This explains the whole situation and we have told you several times that we don't show actual stock in our shop. Why? Becuase you have seen what happened with your order. Extreme Clutch promises us something, and they don't fullfill what they told us. We kept you updated everytime (from our side, also without asking for it because we are one of the only shops in the business who re-informs their customers if something gets delayed and we don't let people just wait without telling something).

This is the business we are in and if 2 times (you ordered 2 pretty unique items also) this happened, this is very unfortunate. A part from the wrong adress you filled in and the additional items you wanted to add, it should not caused any absurd delays.

The world isn't perfect and definatelly not in this business. Specially with miljions of products available and you can just stock everything.

Kind regards,

A4H-TECH

Resposta da A4H-TECH B.V. (previously All4Honda)

24/06/2025

Dank voor de positieve review en we helpen je de volgende keer met plezier weer verder!

Resposta da A4H-TECH B.V. (previously All4Honda)

24/06/2025

Dank voor je review Brett. We hopen je nog 17 jaar te mogen blijven voorzien! :)

Resposta da A4H-TECH B.V. (previously All4Honda)

24/06/2025

Thank you for your compliment and we try to improve every day and keep you satisfied as a customer.

Resposta da A4H-TECH B.V. (previously All4Honda)

24/06/2025

Thank you for your kind words and we look forward to help you in the future again.