aanabanana.com Opiniões 

54
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is my seventh painting from Aanabanana and I just think their quality is outstanding. I usually order custom paintings and their colors are vibrant and true. They have excellent customer servic... Ver mais

Classificada 5 em 5 estrelas

I love Aanabanana.com for my paint by numbers! They have wonderful quality paintings, beautifully opaque paints, and outstanding customer service. I cannot say enough good things about them! So far I... Ver mais

Classificada 5 em 5 estrelas

With the pandemic I was trying to find something new to do and found out about Aanabana.com from a video review from Melanie Creative Studio. I wanted something with meaning and ordered a custom pain... Ver mais

Classificada 1 em 5 estrelas

Order AB20234421. This is a order number from Singapore on 18Jun2024 local time. Had not been shipped till now. No response from Customer Service despite checking. Strongly discourage international... Ver mais

Informações sobre a empresa

  1. Pintura

Escrito pela empresa

We deal in Paint By Numbers and try and serve our customers to the best of our ability.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

54 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(54)

1 opinião nos últimos 12 meses

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Classificada 3 em 5 estrelas

Frustrated with lack of communication

I cannot get my order to move forward, lack of communication on how to do the recommendation upgrade to 48 colors, issues with website payment process, and finally had to pay through a PayPal request and they have my money and the process has stalled out!

Update: August 19, 2023
Finally received communication and order is complete and being expedited. Rating will be adjusted when I actually receive it. To be continued….

Update #2 : September 15, 2023
My painting has arrived as ordered today, appears to be correct , tube it was sent in was bent so canvas is going to need to be ironed first. Condition of paints yet to be determined.

15 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

No product or communication!!

Ordered on 12/8 with express shipping. Have not heard anything since. No responses to my inquiries. They have my money but I don't have the product or any communication.
12/31 update- received the product. Wish there was communication/responses about its tracking, like they said they would send.

8 de dezembro de 2022
Opinião espontânea
logótipo da aanabanana.com

Resposta da aanabanana.com

Hello Chris, I apologize for not meeting with your expectations with this order but we did send you an order confirmation email on 8th December when you placed the order and a shipping confirmation on the 10th December (please do check your spam folder if you do not see them in the inbox). As you mentioned you ordered this on 8th Dec and got the product on 31st Dec you can see that we did ship it express as per your order (our express shipping time is 3 and half weeks) and even with the holiday rush we did deliver on time. I hope you liked your framed mini kit and in case of any issues please drop into our live chat and I will personally take care of you. We would appreciate if you will be kind enough to see this and change your feedback on the basis of the quality of product you have received to help us serve customers like you! Thanks, Josh

Classificada 3 em 5 estrelas

No information on delivery since Dec 8

No information on delivery since Dec 8. Ordered on Dec 3. Attempted to contact with no response. Starting to believe it's a scam.

Update: Finally received info on the shipment. Looks like it had already shipped I just wasn't updated on that. Bumped up to three stars for now and will try to update it once I get the product.

21 de dezembro de 2022
Opinião espontânea
logótipo da aanabanana.com

Resposta da aanabanana.com

Hello Jon, I see that the product has been delivered to you. I do apologize for you not getting a response but the support team was loaded with emails (due to the holiday rush) and we could not get back to you. I know it is not a reason that we left you unattended but I wanted to tell you the truth and unfortunately we did miss it this time. I hope you like the paint by numbers and we would appreciate if you will be kind enough to see this and change your feedback on the basis of the quality of product you have received to help us serve customers like you! Thanks, Josh

Classificada 3 em 5 estrelas

Poor communication djdjdndmdmdmd

3 de dezembro de 2022
Opinião espontânea
logótipo da aanabanana.com

Resposta da aanabanana.com

Hello, we would like to help you better. Please do share more details about your order or connect us over live chat and I will help you with this for sure. Thanks, Josh

Classificada 5 em 5 estrelas

Great customer service

Customer service has been super responsive and helpful.

8 de dezembro de 2022
Opinião espontânea
logótipo da aanabanana.com

Resposta da aanabanana.com

Hello Adam, thank you for your kind words. Feedbacks like these helps us stay motivated and work better!

Classificada 5 em 5 estrelas

Customer service

Great customer service they was very helpful in selecting the right size for each photo and the right amount of paints.

25 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered a custom piece and I’m very…

I ordered a custom piece and I’m very happy with it. The suppliers are very responsive via email and tough it took a while to get to me in the UK, It’s great quality, comes packaged in a nice tube and I had enough paints to complete it. Will definitely buy another custom piece!

8 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered a custom painting and when I…

I ordered a custom painting and when I was having a hard time finding it I was able to message them and got instant responses. They recommended I upgrade to a bigger picture and more colors for it to look more realistic. I am very happy with the customer support. I can't wait to get my painting to start it.

5 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Simply the Best!

With the pandemic I was trying to find something new to do and found out about Aanabana.com from a video review from Melanie Creative Studio. I wanted something with meaning and ordered a custom painting of my puppies. So happy I did and having so much fun watching it coming to life. When I received the package it was wrapped really well and the canvas, paints and brushes are top quality. Just placed my 2nd order for 2 custom paintings and beyond happy with my purchases.

16 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect!!!!!

My husband ordered a custom paint by number of our beloved pet of 17 years that crossed the rainbow bridge for me. The canvas came rolled and was a joy to paint. The details and color match was amazing! I'm glad to have such a beautiful reminder of him in our home! Thank you Aanabanna!!!

11 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

WONDERFUL!

1) GREAT customer service! I had a couple questions and got them ALL answered within 5 minutes. (The phone # wasn't working, but the "Live Chat" worked perfect.)
2) The paints are smooth and cover very well.
3) The paint brush is...OK. I'm an artist, so will probably use mine instead.
4) The custom design (using my own photo) looks WONDERFUL! So nice to be able to paint from one of my favorite photos.
5) Paint bins were full.

I'll come back & leave another comment when I'm all done. I've only painted the swatch guide so far.

27 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Return customer

I’ve had three custom paintings and about four more painting requests from this company. The reason I keep on coming back for my paint by number needs from Aanabanana are because of the quality of their canvas, the shipping speed is awesome and most especially the quality of their paints. The colors of the paint is just so vibrant, the consistency of the paint is so easy to work with, and I don’t need to reapply just to get to the color I want. Definitely getting more of my custom-made paint by numbers done by them again.

16 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Best company out there for PBNs

Best company out there for PBNs! I have purchased somewhere between 20 and 30 kits from Aana Banana. Their quality is great - good detail, fabulous opaque paints, and AWESOME customer service! I have ordered 7 custom portraits of my dogs and have been thrilled with all of them!

4 de junho de 2021
Opinião espontânea

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