Abbey London Opiniões 38

I waited three weeks only to find the quality of the item is not worth the money cheap and nasty no customer service response AVOID AVOID AVOID

If I could give this scam of a company zero stars I would.
As others have said I have requested a total refund from the company and opened a case with PayPal.
Absolutely dreadful goods.

I ordered what I thought were classy dungarees only to find the same on Temu for a third of the price. As the order went through I noticed they were coming from China not London. Realising it was a scam I emailed their customer service and complained saying I wanted to cancel the order. To my utter surprise I received a full refund. No fuss, just my money back.

Wish I'd read reviews before purchasing. As with others, material and quality poor. Offered 20% of another purchase or 10% refund. Full refund if returned Asia despite being called Abbey London!!!! Avoid!@@

Just like other comments the dungarees when they arrived were poor quality and fit. 2 weeks of emailing back and forth and eventually given a return address in China to be sent back at my expense, or a 20% refund, approx £7. This company definately needs to be reported to trading standards. Not happy :-(

Just like all the other reviews clothing looked lovely on website and is shockingly bad. So cross with myself for being taken in & not checking reviews. The ad popped up on Facebook but I went to the actual website so thought it legit. Contacting my credit card company to see where I stand getting money back & reporting to trading standards.

This company were advertising as Clare and Kate London they are the same people it is a scam do not buy from them the dungarees come from China and are disgusting. I kept on telling them I was entitled to a full refund as it is false advertising which is not allowed under trading standards and got back 70 percent of the purchase price and kept the goods which are only got for the bin!

Ordered item thinking it was a UK site it took three weeks to arrive from China when it did arrive it was poor quality customer support is terrible they say it's uk but emails don't arrive till 3 am

These are the same as Sarah Emily advertised as linen blend embroidered cotton, reality is polyester cheap printed to look like the pictures of embroidered cotton. Took ages to arrive, advertised as British, but came from China, seriously overpriced not even worth a fiver.

This is a dreasdful company, as the others cheap material and do not reply to emails to return items. Fraudsters and Crooks!!!

If there was an option to give this company a ZERO I would, AVOID awful fit,polyester material, poor quality from China. I emailed them three times to obtain a refund with no joy until I put a NOT favourable comment on their Facebook page that got taken down within minutes.A few hours later I received an email (funny that) thanking me for my message and sorry to hear they were not the right fit for me, and as an alternative to returning the item they said a replacement can be arranged with a fee calculated at 30% of the price of a new item, if I would like to proceed please let them know, and if I would still Iike a refund they are happy to assist with the return process.Two hours after they emailed me they had the cheek to ask how would I rate the help that their team provided ( no doubt to post on their website) I did not respond what a joke they should be reported to trading standards for misleading information and very false advertising. Wish I had read the reviews first cheap rubbish with a big price tag, do not order from them.

The dungarees looked good in the advert. When they arrived they were poor quality, printing was blurred, not worth £34. Tried to ask for a refund, would have cost me £20 to return them. Thought they were a British company but turns out that they are Chinese imports. Don't buy from them....

After waiting several weeks I finally received what I thought were going to be embroidered cotton dungarees,I was truly shocked when I discovered cheaply made polyester and spandex printed rubbish!
This company is a con!..they advertise themselves on Facebook as British..clearly they have been manufactured in China!
Trading standards should be all over these people!!..other reviews say its difficult to get them returned,just dont buy any of these dungarees,£35 each!...they are probably worth a fiver!!

!!! AVOID !!! AVOID AVOID! 100% POLYESTER. AWFUL QUALITY, AWFUL FIT, NO REFUND POSSIBLE JUST 10% AND A POSTAGE CHARGE OF £20.

Similarly to other customers I ordered dungarees. Cheap fabric, poorly put together and not worth five pounds, let alone the inflated price they were sold for.
I am now in dispute, having been offered a 10% refund or 20% off something else in their catalogue. As if!!
I am going to my credit card company, and will also be contacting Trading Standards. Their website is a sham, with fake reviews from Trustpilot.
DO NOT ORDER FROM THEM

What a dreadful company.
I ordered some dungarees which took ages to arrive and when they did they weren’t the cotton mix it said but polyester spandex. Not at all like the pictures on their website. The quality of the print is awful. I asked for a refund and was offered 10% back, 20% off another order (as if) or I could send them back but might be liable for customs costs. This is not shown on their website when you look at the return policy. It seems they are a company in china but posing as a London based
company.
Avoid at all costs.

Advert shown is very misleading, dungarees looked cotton & good quality. Company look like it's in London but it's actually China.
When it eventually arrived it's crappy material, bad stitching and was actually sewn incorrectly so unwearable! At first customer services seemed great but only offer 10% or 20% of the price for a refund or return item paying customs fees and postage.
Do not use them

Same problem as others. Wish i had read reviews first. Today I learned what drop shipping is. Pictures on their website are of good quality materials described as a "soft cotton blend" what you get is por quality 95% polyester 5% spandex. Very poorly made and not of satifactory quality. I have emailed them but do not expect a reply. Will have to go through charge back route no doubt.

Not even 1 star! Appalling quality, incorrect sizes. Returns impossible. Total scam.

KEEP AWAY FROM THIS COMPANY!

The picture on the website and the garments that arrived were two totally different items.

After trying to contact the company I get an offer to either receive a 10% refund and keep the garments, or to send them back for a full refund, but no address details for return being given. Vuage details of customs prove that this would not be England, and would therefore probably be very expensive.

The company purported to be London based with no information on the website detailing any other countries involvement, which is fraudulent at the least and possibly criminal.