Ableworld - Congleton Opiniões 

Thanking LINDA & PAULA for the kind help with helping my mum choose the right wheelchair for her needs .
Was also very Grateful 1 of them came out to mums car to make sure the wheelchair went in ok , THANKYOU LADIES 🙏

Once again ableworld to the rescue needed a commode for my sick wife Linda alcock from the congleton branch sorted delivery same day I would have given ten stars if I could thankyou Linda and delivery lady thankyou once again Roger from macclesfield

We purchased the Calverley adjustable bed with pocket sprung mattress.
We can not fault the initial service and delivery from the Congleton store.
However, once we hit a problem then our problems began.
The mattress for some inexplicable reason has hard plastic in the middle of all of the pocket springs ( as opposed to material covered buttons)
The mattress is 6 months old and my mother kept complaining about ‘something sharp’ sticking in her.
We had purchased a mattress protector and even with this in situ, on inspection I realised it was the plastic pieces causing the issue.
Ableworld sent an engineer and a report with pictures were sent to the company who manufactured the mattress.
Their response is ‘it’s a comfort issue’
Their solution is to purchase another mattress and send the original one for them to look at.
For them to come and look at the mattress we’d have to cover costs if £113.
So here we are, with a mattress with hard plastic all over it, not fit for purpose and my 80year old mum is worse off than she was when she had her old mattress if over 10years old.
Shameful response from the company and I feel Ableworld are hiding behind them.
The reason we went to able world is I believed they’d have tried and tested the products to provide the best goods for persons with mobility issues.

So you’ve been warned. Take a long hard look under the plastic when trying the mattress In store. Those plastic pieces are uncomfortable and a pressure sore hazard. Once you e purchased it, there’s no resolution.
I’m dumbfounded and disgusted by the responses and solutions offered and currently pursuing further advice vi trading standards and which?

We called in to the Congleton branch to make enquiries about car boot mobility scooters.
Were met by Julie and Linda and explained having borrowed one, we had decided to purchase one.
We were looking for something fairly basic as it will not be in constant use, but as soon as I mentioned that I had some spinal problems, I was strongly advised that a scooter with suspension would suit me best.
I tried out 2, one with and one without suspension and concluded that the advice was sound.
Consequently, we bought the scooter there and then, which we had not initially intended to.
Excellent friendly service, knowledgeable advice.
I would definitely recommend.

The service and delivery were good. However the cushion does not stick to the bath properly and is potentially dangerous.
I have asked for an explanation but so far nothing has happened

Helpfull staff and quick delivery plus well packaged.