Above & Beyond Luxury CruisesOpiniões 

22
TrustScore: 4 em 5

4,0

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Classificada 1 em 5 estrelas

Above and Beyond no longer exists. We booked through them for our Explora Journeys cruise and all was going well until… Matthew Hawkins simply disappeared! Request after request for updates went una... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I don’t usually write reviews but I must commend Jo, for putting together a fabulous trip to New England and Canada. The hotels were excellent and well situated, all transfers on time and reliab... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had real problems with cruise cancellation, needing to rebook, change flights, get promised discount from cruise operator and use credit. All this was sorted out calmly and with professionalism b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I responded to an ad. from Above & Beyond, an agent I had not used before even though I have cruised a few times. Jo dealt with all my questions and responded quickly to emails/phone calls explaining... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de viagens de cruseiro

Escrito pela empresa

We created Above & Beyond Luxury Cruises with a singular ambition: to surpass the luxury experience you would expect from even the finest 6-star cruise lines. Offering the full range of luxury 6-star cruise lines, as an esteemed Above & Beyond client, you will enjoy exclusive offers, privileges, and upgrades through our Preferred Cruise Line Partnerships, all safeguarded by our Price Promise. Our elite concierge team is devoted solely to you. From the moment you engage our services, consider us your discreet companions for your next luxury cruise, meticulously orchestrating every detail of your journey.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

22 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(22)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Above and Beyond no longer exists

Above and Beyond no longer exists. We booked through them for our Explora Journeys cruise and all was going well until… Matthew Hawkins simply disappeared! Request after request for updates went unanswered until Cruise.co.uk (under which Mr Hawkins apparently operated) finally responded.
To be fair, Cruise.co.uk has been very good and appeared to be as uncomfortable as we are with the manner in which Mr Hawkins disappeared.
Do NOT do any business with him from now on, should he resurface under a different brand, as you may be left high and dry as we have been. Be warned

4 de março de 2025
Opinião espontânea
logótipo da Above & Beyond Luxury Cruises

Resposta da Above & Beyond Luxury Cruises

Hi Rosi

We're very sorry to hear you have been unhappy with the service you have received on your upcoming booking. We are absolutely available to assist you with any queries you may have.

I can definitely confirm that Above and Beyond is still fully operational.

Unfortunately, Matthew is no longer with the business, and we apologise for any communication delay.

We have a dedicated specialist team who can assist with any booking questions and queries. The team are available 9 am - 6.30 pm, on 0800 4086226

We hope this resolves your query.

Kind regards
Customer Support

Classificada 1 em 5 estrelas

Booked through Above&beyond

Booked through Above&beyond, part of cruise.co.uk, having had our vueling flight to Barcelona due to the airport being closed not their fault. We had no help whatsoever, left to find an alternative flight to Barcelona to get there before our transatlantic Explora cruise departed the next day, not only no help, no refund of missed transfers, hotel stay and no further communication since we returned, if you have problems you are on your own.

4 de novembro de 2024
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Resposta da Above & Beyond Luxury Cruises

Dear Anne

We’re sorry to hear your concerns regarding your flight to Barcelona and the communication around this.

Our customer relations department has contacted you and answered your query.

We apologise for any inconvenience.

Kind regards

Customer Support

Classificada 5 em 5 estrelas

Canada Cruise

I don’t usually write reviews but I must commend
Jo, for putting together a fabulous trip to New
England and Canada. The hotels were excellent and
well situated, all transfers on time and reliable, the
cruise on Azamara Journey first class.
Well done, definitely Above and Beyond.
Roger Glover

10 de outubro de 2024
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Resposta da Above & Beyond Luxury Cruises

Thank you for taking the time to write a review Mr Glover. We will be sure to pass your kind words onto Jo.

Classificada 5 em 5 estrelas

Top class service

This was our first experience with Above & Beyond Luxury Cruises. I have to say that the company lived fully up to its name, achieved in our case through the excellent service provided by Matthew. A true professional.

21 de agosto de 2024
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Resposta da Above & Beyond Luxury Cruises

Thank you for taking the time to leave a 5* review. We will be sure to pass the feedback on to Matthew.

Classificada 5 em 5 estrelas

Super service

I responded to an ad. from Above & Beyond, an agent I had not used before even though I have cruised a few times. Jo dealt with all my questions and responded quickly to emails/phone calls explaining the whole package put together by A&B which saved a lot of hassle. Everything worked out well and I would recommend Jo for future bookings.

22 de agosto de 2024
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Resposta da Above & Beyond Luxury Cruises

Jo will be thrilled. Thank you for taking the time to write a 5* review.

Classificada 5 em 5 estrelas

Quick and helpful service :-D

Alana was extremely helpful and responded quickly to my (never ending!) questions and requests.

We are very much looking forward to the cruise that we have booked and feel confident that we will have a brilliant time :-)

30 de julho de 2024
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Resposta da Above & Beyond Luxury Cruises

Thank you for taking the time to write a 5* review. Alana will be thrilled.

Classificada 5 em 5 estrelas

Excellent help from Matthew

Excellent help from Matthew choosing our cruise. We are very impressed with his customer service. We had a few quotes from him for different cruises and he was always very patient and happy to answer any questions we had.

30 de julho de 2024
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Resposta da Above & Beyond Luxury Cruises

We will be sure to pass this amazing feedback onto Matthew. Thank you for taking the time to write the review.

Classificada 5 em 5 estrelas

First impressions counted

Used Above and Beyond for first time to book a cruise with Azamara. The consultant Mathew was very helpful when booking and getting transfers and excursions arranged. This positive experience led us to again use Mathew and Above and Beyond to book a cruise next year with Oceania.

19 de julho de 2024
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Resposta da Above & Beyond Luxury Cruises

Thank you for taking the time to write a 5* Review. We will pass the feedback onto Matthew.

Classificada 5 em 5 estrelas

Exceptional luxury cruise booking experience



I recently booked a Caribbean luxury cruise through above and beyond luxury cruise and the entire experience was outstanding. Matthew provided exceptional service, showing professionalism, expertise, and dedication from start to finish.
They tailored the booking to my preferences, including , flight, hotel accommodation and all the transfers, offering insightful recommendations and ensuring all my needs were met. Matthew was prompt, patient, and proactive, making the planning process seamless and enjoyable.
Thanks to their remarkable attention to detail, I felt well-prepared for my luxury cruise. I highly recommend above and beyond for a hassle-free, enjoyable luxury cruise booking experience. Thank you for making my cruise planning effortless and extraordinary! I am looking forward to enjoying my cruise onboard the Explora ll, new cruise ship.

26 de julho de 2024
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Resposta da Above & Beyond Luxury Cruises

What a fantastic review. Thank you for taking the time to write it. We will pass the feedback onto Matthew

Classificada 5 em 5 estrelas

Cruise cancellation sorted smoothly by Jo

We had real problems with cruise cancellation, needing to rebook, change flights, get promised discount from cruise operator and use credit. All this was sorted out calmly and with professionalism by Jo. She also kept us regularly informed.
We could not have got all this sorted direct with cruise operator.
Thank you Jo.

16 de junho de 2024
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Resposta da Above & Beyond Luxury Cruises

Thank you for taking the time to write a 5* review. We will be sure to pass the excellent feedback onto Jo.

Classificada 5 em 5 estrelas

Amazing company, prompt communication, excellent customer service

First experience with Above & Beyond and my contact was Matthew Hawkins. He was extremely professional and prompt in all communications. We really felt that he gave us a lot of time in explaining everything and was happy to answer all our questions. We had a BA companion voucher and he was more than happy to quote just for the cruise. We have since advised him of our flight times so that the transfers can be arranged and yet again he was very prompt to confirm everything. He was extremely helpful and I would definitely recommend this firm and Matthew for the booking of any cruises that you plan to go on.

11 de maio de 2024
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Resposta da Above & Beyond Luxury Cruises

Thank you for taking the time to write a 5* review. Matthew will be thrilled!

Classificada 5 em 5 estrelas

Magnificent Mathew

Throughout my contacts with Mathew he has gone above and beyond what I expected, always available, always returns calls, always has or gets an answer.
A thoroughly professional and perfectly mannered gentleman, nothing to much trouble, always prepared to explain, taking time to make us feel important and valued customers.
I never need go into a travel agent again.

29 de abril de 2024
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Resposta da Above & Beyond Luxury Cruises

What a review. Thank you for the kind words. We will be sure to pass the feedback onto Matthew.

Classificada 5 em 5 estrelas

Matthew went over and above giving us…

Matthew went over and above giving us clear details on the trip we wanted to book also contacted us when the flights had come into range with the options for us. When we chose the flights, he booked them and sent confirmation within 24hrs amazing customer service.

25 de abril de 2024
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Resposta da Above & Beyond Luxury Cruises

Thank you for taking the time to write a review. Matthew will be very happy with the comments.

Classificada 5 em 5 estrelas

Superb booking experience with Matthew…

Superb booking experience with Matthew - he made the process to simple and straight forward.

Since booking I have a couple of queries and he answered these promptly, just what you want when you have a question

Very happy to recommend Matthew

3 de abril de 2024
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Resposta da Above & Beyond Luxury Cruises

Thank you for the 5* review Mr Town. We will be sure to pass on the positive feedback onto Matthew.

Classificada 5 em 5 estrelas

Matthew was prompt in returning our…

Matthew was prompt in returning our enquiry and answered every question we through at him. We booked same day.

12 de setembro de 2023
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Resposta da Above & Beyond Luxury Cruises

Thank you so much for taking the time to leave a 5* review Mrs Watson, we'll be sure to pass on this great feedback to Matthew.

Classificada 5 em 5 estrelas

Excellent service Matthew was very…

Excellent service Matthew was very quick with quotes etc and it was a pleasure to book with him

18 de setembro de 2023
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Resposta da Above & Beyond Luxury Cruises

Thank you so much for taking the time to leave a 5* review, we'll make sure to pass your feedback onto Matthew.

Classificada 5 em 5 estrelas

First Class Service from Above & Beyond Luxury Cruises

From the initial contact with Above & Beyond Luxury Cruises I couldn't have been more impressed with the way the whole booking service was handled. My contact at A&B was Matthew who dealt with the procedure in a very professional manner from start to finish. Not only was the service excellent the cost was great value for a 6* cruise. I will not hesitate to use this organisation again in the future and can highly recommend them if you anticipate taking a 6* luxury cruise yourself.

14 de julho de 2023
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Resposta da Above & Beyond Luxury Cruises

Thank you so much for taking the time to leave us a review, I will be sure to pass this fantastic feedback onto Matthew.

Classificada 5 em 5 estrelas

First time what a great personnel service.

First time dealing.what a great service we received from Matthew everything explained in detail
So helpful to the point we booked a cruise for later in the year .Many thanks again.

18 de julho de 2023
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Resposta da Above & Beyond Luxury Cruises

Thank you so much for your 5* review David, we'll make sure to pass your feedback onto Matthew.

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