I've worked with Absolute Digital Media for my SEO and paid media across a regulated industry where most agencies either won’t touch the work or don’t understand the compliance side. Ben Austin an... Ver mais
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Really impressed by the team’s knowledge. They helped us secure some great rankings for competitive key terms in our industry, but also focused on the wider picture to help us scale. Sales and revenue... Ver mais
A empresa respondeu
I can only echo the previous horry story. Under no circumstances should anyone use this company. Having spent £18000 in 4 months with them, I've now got a website that has seen its rankings absolute... Ver mais
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A Joke of a company, thieves who steal money and don’t do the work. See the reviews on Google, Glassdoor etc they write their own ‘5 star’ reviews which the CEO forces employees to do, he actually dic... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Absolute Digital Media is a multi-award-winning digital marketing agency specialising in SEO, PPC, Content Marketing, Social Media, Web Design & Development and more.
Informações de contacto
35 New Broad Street, EC2M 1NH, London, Reino Unido
- 0800 088 6000
- hello@absolute.digital
- absolute.digital
3,4
Aceitável
45 opiniões
Não respondeu a opiniões negativas
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Very happy with the service
Very happy with the service from Absolute, refreshing my marketing strategy that desperately needed new focus. Pleased to already see results with SEO and looking forward to even more positive outcomes for the website. Already looking at other services the agency can help me with too.
25 de março de 2024
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for leaving a review for us, we much appreciate it and were glad to hear your happy with our services and the results achieved.
keep sending spam and email even though…
keep sending spam and email even though we never subscribed to them in the first place . THank god we didnt deal with them looking at the reviews.
19 de setembro de 2023
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for taking the time to share your feedback. I sincerely apologise for the inconvenience you’ve experienced with our communications. It’s important to us that our clients and potential clients feel respected and valued, and we certainly do not want to overwhelm anyone with unwanted emails.
We take matters like this very seriously and are committed to addressing any issues related to our communication practices. If you could provide us with your contact information, we would be more than happy to investigate this further and ensure that your email preferences are honored.
We appreciate your insights, as they help us improve our services and maintain a better experience for everyone. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Absolute was not award winning for us….
We were looking for a company to manage our PPC marketing and look to expand this further to social media, SEO and grow our business. We had been doing this ourselves but soon found the campaigns were getting less cost effective and needed help. We approached Absolute as the services they offer cover our current and future requirements and so we spoke to the CEO! He assured us the team will look after us, despite my reservations of us being a small company and not get the right attention, he said they have the knowledge, will be proactive and basically shouldn’t need to worry too much. He advised us a monthly Google budget of £2.5K-£3K to spend to see results.
After the first 2 months May & June, we had concerns and so we flag this to the CEO. We move to weekly meetings to start trying different things. The CEO asked Head of Paid Media to look into this for us. Firstly they reviewed our website making suggestions for some quick changes and used heat-map data to show where we are losing our customer on mobile. We agree on the changes to improve customer conversion and they made the relevant changes to our website. July revenue is half of June.
In August we had no revenue from PPC and Absolute suggested it was because we had a holiday banner about our two week holiday. Another suggestion from Absolute was to offer free delivery as we had already seen this with our competitors. So to test the theory we gave Absolute a free delivery promo code. We couldn’t see this promo code anywhere on Google despite them sending us screenshots to show it is live. Yes we did go incognito when checking. No one used the promo code and it was live for two months.
We asked Head of Paid Media to give us a forecast so we can work towards KPIs to market average. He gave us a forecast revenue for October, November, December. The revenue stays flat as per September about £10K revenue, total costs to pay Google & Absolute £3K. There were no growth in the plan. So if we stayed on we would see the same flat performance - even as we approach the golden quarter of Christmas Trading?!? This is where we just said it’s time for us to part.
We can only go with the facts at the time. For 5 months with Absolute we spend £10K with Google, paid Absolute £5K to generate a revenue of £24K. Not enough to cover our costs where the average revenue is £5K per month and after we pay Google and Absolute around £3K, then net off VAT we end with around £1.6K.
Disappointing part is Absolute still insisted on the notice period even though the results were poor. The Finance Director does not acknowledge the performance as being poor or good and she only says they generated a return and there are no guarantees. We know there are no guarantees, but the performance was not good and they wouldn’t acknowledge it. We flagged our concerns in July so that’s enough notice. The revenue didn’t improve much after that. If they had been honest that performance was not good then we could have agreed to part ways sooner. If they were happy that they just generate some revenue then why have Head of Paid Media look into it, why have weekly meetings instead of monthly. They must have thought it could perform better but it didn’t work out then just say so and admit it. The Finance Director was only willing to waiver the notice period if we don’t write a review. This shouldn’t be the basis. We wanted to understand why it didn’t work and from their perspective, as an award winning company, to give us some insight.
We wanted to share our experience so other small businesses alike to please take care. Maybe the expertise weren’t there to understand our business, maybe they didn’t have the time to spend on our account. We won’t know. We are an online business and you don’t need to be a Finance Director to know that if you generate an average £1.6k revenue net Marketing costs and VAT is not good!
18 de janeiro de 2022
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for taking the time to share your detailed feedback regarding your experience with Absolute. We genuinely appreciate your insights, as they help us continually refine our services and approach to client relationships.
We understand that as a small business, you were seeking a partnership that would provide not only effective marketing solutions but also the support and attention your company deserves. Our commitment to all clients, regardless of size, is to deliver exceptional service and results through collaboration and transparency.
It’s important to note that PPC marketing, while effective, can often yield variable results depending on numerous factors, including market competition, seasonality, and specific campaign strategies. Our team worked diligently to address your concerns and adapt our approach through weekly meetings and adjustments based on data-driven insights. We appreciate your willingness to implement changes based on our recommendations, including website improvements and promotional strategies.
While we acknowledge the challenges faced during our partnership, it’s crucial to recognise that the dynamics of digital marketing can often lead to fluctuations in performance. The fact that we explored various strategies together demonstrates our dedication to finding the best path forward for your business.
Regarding your comments about the forecasting and revenue expectations, we strive to provide realistic projections based on historical data and market trends. It’s our priority to ensure that clients have a clear understanding of potential outcomes, and we are always available to discuss how we can refine our strategies to better meet your objectives.
We regret that you felt our finance team did not adequately acknowledge your concerns. Our aim is to foster open dialogue, and we take all feedback seriously. The decision to uphold the notice period was made in alignment with our standard practices, which are in place to ensure a fair and respectful transition for all parties involved.
Our commitment to our clients is reflected not only in our dedication to achieving results but also in our efforts to maintain transparent communication. We genuinely value the relationships we build with our clients, and we strive to support their growth and success in any way we can.
We appreciate you sharing your experience, as it serves as a valuable reminder of the importance of alignment and communication in client partnerships. We wish you all the best in your future marketing efforts and hope you find a strategy that best suits your business needs.
Thank you once again for your feedback.
Had high hopes but it was a poor service
Used this company to set up and run the SEO for my business website. I saw they had a lot of mixed reviews online but I decided to give them a chance.
The guy I initially spoke to, Sam Bonner were initially very helpful. Responded to emails fast and explained what their plans were upfront.
After a few weeks, this stopped and the company weren't interested in doing anything. Spent over £2000 in costs within a few short months.
Plus all the plug in feature costs I had to buy for the website which were over £100 each
Nothing was ever done and no changes were made yet I was charged a fee every month for the 'work'
My website kept crashing and being slow due to the add ons and then I was told I would have to pay more to sort that out too.
I've since used another company to help with my website and I've seen a huge difference. They even said that the SEO done previously was a joke.
They didn't take the time to understand my business but were just happy taking my money.
Also terrible customer service. The lady I spoke to, Daisy was very rude and dismissive many times and that's when you actually can get through!
28 de setembro de 2021
Opinião espontânea
Resposta da Absolute Digital Media
Hi Ben,
Thank you for getting in touch.
Unfortunately we are unable to find anyone with your name on our database. We would be more than happy to look into this further if you could please provide us with more details.
Thanks in advance!
I Cant tell anything about their work BUT
I Cant tell anything about their work. But what I can say is that they are pretty rude on the phone.
I called to ask something and they just hung up while I was speaking.
I wont call u back and find another agency
23 de abril de 2021
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for your feedback. I’m genuinely sorry to hear about your experience on the phone. It’s disappointing to learn that our service did not meet your expectations, especially regarding communication, which we believe is key to building strong relationships.
We take matters like this very seriously, and I’ll be addressing your comments with our team to ensure that we improve our approach and provide the respectful, attentive service our clients deserve. It’s never our intention to come across as rude, and I truly apologise for the way you were treated during your call.
We value every inquiry and would appreciate the opportunity to turn this experience around. If you’re open to it, I’d love to hear more about your concerns and see how we can assist you better in the future.
Thank you again for bringing this to our attention, and I hope you find an agency that meets your needs.
I am wondering after my experience with…
I am wondering after my experience with absolute as a jock of a company they absolutely do nothing and absolutely taking your money if all this 5 starts are legitimate
I would leave it as a open question
7 de outubro de 2020
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for sharing your concerns. We take all feedback seriously and are genuinely sorry to hear that your experience with us did not meet your expectations.
At Absolute Digital Media, we pride ourselves on delivering high-quality service and tangible results for our clients. We understand that communication and transparency are crucial, and we always strive to keep our clients informed about the progress of their campaigns.
If you would be willing to provide more details about your specific experience, we would appreciate the opportunity to discuss this further. Our goal is to ensure that all our clients receive the support they need, and your insights would help us improve our services.
We invite you to reach out directly so we can address your concerns and work towards a resolution. Thank you for giving us the chance to clarify your experience.
Thieves and con artists
A Joke of a company, thieves who steal money and don’t do the work. See the reviews on Google, Glassdoor etc they write their own ‘5 star’ reviews which the CEO forces employees to do, he actually dictates them. The wording and the language is the same if you look closely. They have a massively high staff turnover so they are black listed by recruiters, they pay below minimum wage, fake clients advertised on their website. Con artists who will threaten and intimidate clients who end up out of pocket. The CEO illegally sets up fake businesses/websites to try and tempt clients to sign up but none of them are real, he’s been caught out so many times and just ‘rebrands’ the company to shake off his awful reputation. This is a total Del-boy operation full of the CEO’s ‘get-rich-quick’ schemes none of which are legal. Do not invest your money or your business with these people.
26 de junho de 2020
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for sharing your thoughts. We take such serious accusations very seriously and would like to clarify our position.
At Absolute Digital Media, we operate with integrity and transparency, and we are committed to providing exceptional service to our clients. We take pride in our work and have built a reputation based on results and client satisfaction, which is evident in the positive feedback we receive from many clients.
We want to assure you that all reviews are genuine and reflect real client experiences. We do not engage in any practices that involve writing fake reviews or misleading potential clients. We encourage honest feedback and use it to continually improve our services.
Regarding the claims about employee treatment, we strive to create a positive and supportive work environment for our team members. We are proud of the talent we attract and retain, and we prioritise fair compensation and professional development.
If you have specific concerns or experiences that you would like to discuss further, we invite you to reach out directly. We believe in open communication and are committed to addressing any issues that may arise.
Thank you for your feedback, and we hope to have the opportunity to clarify any misunderstandings.
Another scam company who write their…
Another scam company who write their own reviews. This company scams customers, their work is shockingly bad, so bad that they get their own content writers to write positive reviews using fake accounts. The way they treat their staff is beyond shocking, bullying, intimidation, minimum wage salaries, unpaid overtime. At the first sign of difficulties within the business they just fire 80% of the staff (the face-fits employees are always safe..shock) no furlough, no redundancy as they'd have to pay for that, they just fire them with immediate affect. If they were a solid legitimate company they would be robust enough to ride out any economic downturn but no... the CEO has to keep up his self indulgent lifestyle so 'bye bye' staff... Clients are conned out of thousands of pounds for work that's never delivered. Clients that they claim to of done work for on their website are fake, the CEO gets their designer to mock up fake websites so it looks like they have a real client base. As I mentioned their 'positive' reviews on platforms such as Glassdoor, Google etc are written by themselves so stay well away, there are thousands of legitimate marketing companies out there who work tirelessly to provide good and honest work for their clients.
26 de junho de 2020
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for sharing your feedback. We take such accusations seriously and feel it's important to address the claims made in your review.
At Absolute Digital Media, we are committed to maintaining the highest standards of honesty and transparency in all our operations. We are proud of our track record of delivering quality services and building strong relationships with our clients, many of whom have shared their positive experiences with us.
We categorically deny any allegations regarding writing fake reviews or using deceptive practices to mislead clients. Our reviews reflect real client experiences and are an important part of our commitment to accountability. We encourage our clients to share their honest feedback, and we value their input as it helps us improve our services.
As for our employees, we strive to create a positive and supportive work environment. We are dedicated to fair treatment, appropriate compensation, and professional development opportunities for our team. The well-being of our staff is crucial to us, and we take pride in the talented individuals who choose to work with us.
If you have specific concerns or experiences you'd like to discuss, we encourage you to reach out directly. We believe in open communication and would appreciate the opportunity to address any misunderstandings.
Honest, Results Driven & Reliable
I engaged with Absolute around 10 months ago to help my business gain further traffic and conversions for my ecommerce business after being recommended by a friend. After using a few SEO companies in the past with no return I was a little worried about investing yet again without a return, however, I have to admit that the team at Absolute really have been fantastic, and the results have been amazing. I have seen a ROAS of over 400% already, and I am now in talks with them about taking over our PPC too. I would highly recommend Absolute to any business looking for a reputable digital marketing company that does what they say.
11 de setembro de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for your fantastic review! We’re absolutely delighted to hear about your positive experience with us over the past 10 months. It’s wonderful to know that our efforts have contributed significantly to your ecommerce business, and achieving a ROAS of over 400% is an incredible result!
We understand the apprehension that can come with investing in SEO, especially after previous experiences. We're thrilled that we could change your perspective and deliver the results you were hoping for. Our team is dedicated to providing honest, results-driven strategies tailored to our clients' needs, and it's rewarding to see that reflected in your success.
We’re excited about the possibility of taking over your PPC campaigns as well, and we’re confident that we can achieve even greater results together. Thank you for your trust and for recommending us; your support means the world to us!
Looking forward to our continued partnership!
Easy to work
Easy to work with
For us, Absolute have been straight forward since the beginning. They do listen and follow up consistently. Our online presence has increased well since we started working with them.
10 de junho de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for your wonderful feedback! We’re delighted to hear that your experience with Absolute has been straightforward and positive from the start. Our team prioritises clear communication and consistency, so it’s great to know that you’ve felt heard and supported throughout our partnership.
It’s also fantastic to learn that your online presence has seen significant growth since we began working together. Your success is our top priority, and we’re excited to continue collaborating to achieve even more impressive results in the future.
If you have any further suggestions or need assistance, please don’t hesitate to reach out. Here’s to continued success together!
Fantastic result..
Thank you Ben & Team Absolute
I have been working with Absolute on various online marketing projects for the past 4 years, and can honestly say it has been a pleasure working with such a great agency. Thank you, and keep up the fantastic results.
9 de junho de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you so much for your kind words! We’re thrilled to hear that your experience with Absolute over the past four years has been so positive. It’s always a pleasure to collaborate with clients like you who appreciate our dedication to delivering exceptional results.
Ben and the entire team are committed to providing the best possible service, and it’s rewarding to know that our efforts have made a difference for your online marketing projects. We truly value your partnership and look forward to continuing this journey together.
If there’s anything more we can do to support your goals, please don’t hesitate to reach out. Here’s to even more fantastic results in the future!
Great choice of company...
Absolute Digital have been fantastic to us in gaining such great positions across all search platforms over the past 2 years. Their knowledge, and experience really does shine through when speaking to them, and the results back up that their agency is second to none.
8 de junho de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for taking the time to share your positive experience with us! We're delighted to hear that Absolute Digital has made a significant impact on your search positions over the past two years. Our team is dedicated to leveraging their knowledge and expertise to drive results for our clients, so it's wonderful to see that reflected in your journey.
We pride ourselves on delivering exceptional service and outcomes, and your kind words affirm that we’re on the right track. If there’s anything more we can do to enhance your experience or further support your goals, please feel free to reach out. Here’s to continued success together!
Brilliant Team
Nice company. Nice people. Made a positive impact on my google presence.
7 de junho de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you so much for your kind words! We're thrilled to hear that our team has made a positive impact on your Google presence. We pride ourselves on our friendly and professional approach, and it's wonderful to know that you’ve had a great experience with us.
If there's anything more we can assist you with or any additional goals you'd like to achieve, please don’t hesitate to reach out. We’re here to help and look forward to continuing our partnership!
Excelent!!!
Thank you all for an excellent job on our Google Adwords for the past few months. we have seen fantastic results, and are looking forward to what is to come.
20 de maio de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for your fantastic feedback! We’re delighted to hear that you’ve seen excellent results from our Google Ads campaigns over the past few months. It’s always rewarding to see our clients thrive, and we appreciate your trust in our team.
We're equally excited about what lies ahead and are committed to building on this success. If there’s anything specific you’d like to explore or if you have any questions, feel free to reach out. Here’s to continued success together!
Thank you
We recently had a website completed by Absolute Digital, and we are really happy with the result, thank you to a fantastic web company.
18 de maio de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for your kind words! We’re thrilled to hear that you’re happy with your new website. Our team works hard to ensure every project meets our clients’ needs, so it’s wonderful to know that we hit the mark for you.
If you ever have any further questions or need assistance as you move forward, don’t hesitate to reach out. We’re here to help!
Fantastic Team
Having worked with other agencies in the past, Absolute Digital Media really stand out as an agency that know what they do, and are able to perform to a high level with results that reflect.
17 de maio de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you for your fantastic review! We’re delighted to hear that you’ve had such a positive experience with Absolute Digital Media. Our team takes great pride in their expertise and dedication, and it’s wonderful to know that our efforts are making a difference for your business.
We look forward to continuing this successful partnership and achieving even greater results together. If you have any questions or need support, please don’t hesitate to reach out!
Great Service!
Ben has been a pleasure to deal with so far. He is very informative, and has delivered on everything that he has told us he would do.
15 de maio de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you so much for your kind words! We’re thrilled to hear that Ben has been a pleasure to work with and has provided you with the information and support you need. Our team is committed to delivering on our promises and ensuring our clients feel informed every step of the way.
We look forward to continuing our collaboration and achieving great results together. If there’s anything else you need or if you have any questions, please don’t hesitate to reach out!
These guys know what they're doing
Excellent service. We've been customers since 2015. No reservations in recommending Absolute Digital Media.
26 de abril de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you so much for your fantastic feedback! We truly appreciate your loyalty as a customer since 2015. It’s incredibly rewarding to know that you have had a positive experience with us over the years.
Your recommendation means a lot to us, and we’re committed to continuing to provide you with excellent service and results. If there’s anything more we can do to support your business or if you have any suggestions, please don’t hesitate to let us know. Here’s to many more successful years together!
1,000% ROI from PPC campaigns
I have been using Absolute Digital Media for 9 years and they have always exceeded our expectations delivering PPC campaigns with 1,000% ROI. I highly recommend them!
24 de abril de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you so much for your fantastic review! We're absolutely delighted to hear that your experience with Absolute Digital Media has been so rewarding over the past nine years. Achieving a 1,000% ROI from your PPC campaigns is no small feat, and it’s a testament to the hard work and dedication of our team.
We genuinely appreciate your trust and loyalty throughout the years. Your recommendation means the world to us, and we’re excited to continue delivering exceptional results for your business in the future.
If you ever have any questions or need assistance, please don’t hesitate to reach out. Here’s to many more successful campaigns together!
Fanastic Service & Results
Fanastic service, and results. We have been working with Absolute Digital for around 8 months so far, and we have had a large upturn in our traffic and conversions. We are now just starting to work with them on our pay per click which a different company has been managing up until now.
Thanks for all the hard work to our team.
23 de abril de 2019
Opinião espontânea
Resposta da Absolute Digital Media
Thank you so much for your wonderful review! We're thrilled to hear that you've experienced such a significant upturn in traffic and conversions during our partnership over the past eight months. It’s always our goal to deliver fantastic results for our clients, and we’re delighted that our efforts have made a positive impact on your business.
We’re excited to embark on the next phase of our collaboration as you transition your pay-per-click management to our team. Our dedicated experts are committed to optimising your campaigns to drive even greater success.
Thank you for your trust and partnership. If you ever have any questions or need assistance, please don’t hesitate to reach out. Here’s to continued growth and success together!
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