Absolute Domestics Opiniões 

Resposta da Absolute Domestics

14/10/2026

Thank you so much for your lovely review! We're delighted to hear that Louie and her mum have been taking such great care of your home.
It's wonderful to know that you've found Louie friendly, accommodating, and easy to communicate with, and that her dedication to doing a great job shines through in every clean. There's no better compliment than hearing that you look forward to your fortnightly visits and love how fresh and beautiful your home feels afterwards.
We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to Louie and her mum. Thank you for choosing Absolute Domestics, and we look forward to continuing to help make your life a little easier.
Warm regards,
The Absolute Domestics Team 😊

Resposta da Absolute Domestics

9/10/2026

Hi Katrina,
Thanks for your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when an arranged appointment does not proceed as planned.
At Absolute Domestics, we've been helping connect Australian households with trusted, vetted cleaners since 1993, and reliability is something we take seriously. While occasional scheduling issues can arise, they are not reflective of the standard of service we strive to provide.
We would welcome the opportunity to look into your concerns and better understand what occurred. Please contact our Customer Service team at customerservice@absolutedomestics.com.au with your details so we can review the matter and assist further.
Kind regards,
Absolute Domestics

Resposta da Absolute Domestics

7/10/2026

Thank you for your lovely feedback! We're delighted to hear that Jacob was polite, friendly, and did an awesome job cleaning your bathroom. We know how much difference a thorough clean can make, and we're pleased Jacob provided such a positive experience. Thank you for choosing Absolute Domestics, and we look forward to assisting you again in the future. 😊

Resposta da Absolute Domestics

6/10/2026

Hi James,

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.

Our records show that we were made aware on 2 October that the scheduled service had been postponed. Following this, we made several attempts to contact you to discuss the situation and explore options to resolve the matter. Unfortunately, we were unable to connect with you despite multiple attempts.

While we appreciate that you have chosen to seek services elsewhere, we would have welcomed the opportunity to make things right. Given that we became aware of the issue several days before your review was posted, there was ample opportunity for us to discuss a suitable resolution had we been able to make contact.

At Absolute Domestics, we take reliability and customer service seriously, and we're disappointed that your experience did not meet the standards we strive to deliver. We wish you all the best moving forward.

Best Regards,
Absolute Domestics

Resposta da Absolute Domestics

8/09/2026

Hi Sharon,
We're sorry to hear that you remain dissatisfied with the service provided.
Your concerns were reviewed with both you and the cleaners, including consideration of the photographs supplied. While we appreciate that the standard of cleaning did not meet your expectations, the cleaners advised they completed the service to the best of their ability within the scope and time booked. It was also identified that some of the concerns raised related to conditions that would generally require a spring clean rather than a regular maintenance clean.
We note that you requested a full refund for two completed services, including one that had been carried out more than a month earlier. After reviewing the matter, the cleaners declined your refund request and maintained that the services had been completed.
Although a refund was not agreed to, a goodwill offer was made in an effort to resolve the situation. We respect that this was not the outcome you were seeking.
Absolute Domestics has been connecting Australian households with independent cleaners since 1993, and we remain committed to providing a fair and balanced process when concerns are raised by either clients or cleaners. We wish you all the best moving forward.
Best Regards,
Absolute Domestics

Resposta da Absolute Domestics

31/08/2026

Hi,

We're sorry to hear that you were disappointed with your recent service and the way your concerns were handled.

Our records indicate that the cleaners discussed the condition of the property and the available time with you at the commencement of the booking, and priorities were agreed based on what could reasonably be completed during the allocated service. We understand that your expectation was for a more comprehensive clean, and we appreciate that this led to your frustration with the overall result.

We take all feedback seriously and carefully reviewed the information provided by both yourself and the cleaners, including photographs and service notes. While there were differing accounts regarding what was discussed and agreed on the day, the cleaners maintain that they completed the agreed priority areas within the booked timeframe and advised that additional time would be required to complete the entire property.

We recognise that this outcome did not meet your expectations and regret that you were left feeling dissatisfied. Absolute Domestics has been helping Australian households with their cleaning needs since 1993, and we remain committed to providing reliable service and addressing customer concerns professionally.
We thank you for your feedback and wish you all the best moving forward.

Kind regards,
Absolute Domestics

Resposta da Absolute Domestics

30/08/2026

Hi,
We're sorry to hear that this was your experience. Reliable service and quality cleaning are important to us, and we're disappointed to learn that your expectations were not met.
We did reach out to request some additional information so we could investigate your concerns, however we did not receive a response. We'd genuinely like the opportunity to look into this further and make things right. Please contact our Customer Service team at customerservice@absolutedomestics.com.au with your details so we can review the matter and assist you further.
Kind regards,
Absolute Domestics

Resposta da Absolute Domestics

Actualizada a 20/08/2026

Hi Ben,

Thank you for taking the time to share your feedback.
We're sorry to hear that you were dissatisfied with the cleaning services provided.

Our records show that your concerns were thoroughly reviewed with both yourself and the cleaners involved. During both cleaning visits, requests were made for external window cleaning, which is not a service offered by Absolute Domestics. Despite this, significant time was spent attempting to meet your requirements, with approximately 16 hours of cleaning completed across the services provided.

As our cleaning contractors work to the requirements and priorities discussed with clients at the commencement of a service, the tasks completed at your property were based on the instructions and direction provided on the day. Where the scope of work exceeds the time allocated, cleaners will generally focus on the agreed priorities and advise if additional time may be required.

We understand you felt additional areas should have been completed within the time allocated. However, throughout our investigation, we were unable to obtain the photos requested to support the concerns raised. This made it difficult for us to objectively assess and substantiate the issues raised.

In an effort to reach a fair outcome, we offered several goodwill measures, including a complimentary hour of cleaning and waiving the agency fee on the second service. We also explored rectification options, despite the follow-up clean being postponed at your request while painters and other trades attended the property. As trades had access to the home following the original service, this also impacted our ability to assess the condition of the property as it was left by the cleaner.

While we appreciate that your expectations were not met, our team made multiple attempts to resolve the matter fairly and reasonably based on the information available.

Absolute Domestics has been connecting Australian households with vetted, police-checked independent cleaners since 1993, and we take all feedback seriously. We thank you for your comments and wish you all the best with the sale of your property.

Best Regards,
Absolute Domestics

Resposta da Absolute Domestics

26/08/2026

Hi,
Thank you for your feedback. We sincerely apologise for the frustration caused by the delays, changes in cleaner availability, and the lack of communication you experienced.

After discussing your concerns with our team, we have restarted your booking as a priority and are actively working to assign a new cleaner for your ongoing weekly service. As a gesture of goodwill, we have also applied a one-hour discount to your upcoming service.

We appreciate you bringing these issues to our attention, as they do not reflect the level of service we strive to provide. Thank you for giving us the opportunity to address your concerns, and we look forward to providing a much smoother experience moving forward.

Kind regards,
Absolute Domestics

Resposta da Absolute Domestics

23/07/2026

Hi Vesna,

Thank you for taking the time to share your feedback. We are genuinely disappointed to read your review and regret that you remain dissatisfied with the outcome of this matter.

We acknowledge that this was a frustrating experience and understand that one of your primary expectations was that the service be completed using equipment specifically suited to heavy pet hair removal. Throughout our correspondence, you consistently advised that this was important due to your shedding dog, and we appreciate why you were disappointed when the outcome did not meet your expectations.

We would like to provide some context regarding this matter.

The main concern raised following both the initial clean and subsequent rectification visit was pet hair remaining within the carpets. In response, the independent cleaning contractors returned to the property and hired a commercial-grade vacuum at their own expense in an effort to address the issue. They also provided photographic and video evidence of the work completed. The contractors consistently maintained that the remaining hair appeared to be deeply embedded within the carpet fibres and could not be fully removed through vacuuming alone. While we appreciate that you disagreed with this assessment, this difference of opinion ultimately formed the core of the dispute.

We would also like to clarify that Absolute Domestics does not advertise, offer or guarantee the return of a tenant's bond. Our end-of-lease guarantee is a rectification guarantee, which allows eligible concerns reported within the applicable timeframe to be reviewed and, where appropriate, rectified. Bond decisions remain the responsibility of the property manager, landlord or relevant tenancy authority. In this instance, the cleaners returned to the property and undertook further work in response to the concerns raised.

As Australia's largest domestic cleaning agency, Absolute Domestics connects clients with carefully screened independent cleaning contractors. We take customer concerns seriously and invest significant time investigating complaints, reviewing evidence, facilitating communication and mediating between parties in an effort to achieve a fair outcome.

While we acknowledge that this matter was upsetting for you, we respectfully disagree with the suggestion that no effort was made to resolve your concerns. Considerable time was spent reviewing evidence from both parties, arranging the return visit, assessing the work undertaken and attempting to facilitate a resolution. The information available to us indicated that the contractors attended, reattended, utilised commercial equipment and made multiple attempts to address the concerns raised.

We also note that while your review references several concerns, the correspondence received from the property manager primarily related to the carpet issue and one minor touch-up item, which was addressed during the rectification visit. Following that visit, we did not receive a comprehensive list of further outstanding cleaning concerns for review.

We note your review states that you were threatened by one of the contractors. Prior to publication of your review, no allegations of threatening behaviour were raised with Absolute Domestics during our investigation. We take any claim of inappropriate, abusive or threatening conduct extremely seriously. Should you have evidence supporting this allegation, we invite you to provide it to us so the matter can be properly investigated.

While we respectfully disagree with a number of statements made in your review, we acknowledge the stress that can accompany end-of-lease cleaning and genuinely regret that a mutually satisfactory resolution could not be reached.

We wish you all the best moving forward.

Kindest Regards,
Absolute Domestics

Resposta da Absolute Domestics

1/07/2026

Hi,
We’re sorry to hear that you remain dissatisfied with your experience and appreciate you taking the time to share your feedback.
This matter was extensively reviewed at the time your concerns were raised, including detailed discussions with both yourself and the cleaning team, as well as a review of the photos and booking notes. We understand there are differing views regarding what was completed, the time spent onsite, and the overall scope of work.
Based on the information provided, the cleaners have advised they checked in with you multiple times, with areas being checked and approved as they progressed through the cleaning service. Additionally, some feedback now being raised was not brought forward during the cleaning service and was formally escalated several days later.
We also understand the scope of work changed during the service, with multiple task lists provided on arrival and additional requests made as the clean progressed. Some areas, including floors, were reportedly restricted or deprioritised, and the cleaners advised they continued working extended hours in line with the instructions provided at the time.
Importantly, we did work to facilitate a resolution. A return visit from the same cleaners and a partial refund offer were both put forward. While we understand the re-clean timing did not suit your schedule, and the refund option was not accepted, it’s not completely accurate to suggest that no resolution was offered.
Regarding fees, the Agency component forms part of the minimum service cost, which is clearly outlined on our website and was also quoted to you over the phone at the time of booking. There were no hidden costs or additional fees added. The Agency Fee helps cover the screening, vetting, matching, administration and ongoing support we provide to help ensure clients receive a reliable and well-supported service.
Absolute Domestics has operated as an Agency since 1993 and continues to support thousands of clients and cleaners each week. While we sincerely regret that your experience did not meet your expectations, we do not agree that the matter was ignored, misrepresented, or left without an attempt to reach a resolution. As previously advised, our offer of a partial refund remains available should you wish to accept it.
Kind Regards,
Absolute Domestics

Resposta da Absolute Domestics

29/06/2026

Hi Alex,
Thank you for taking the time to share your experience. We’re sorry to hear that you feel dissatisfied after your time with Absolute Domestics.

We’d like to advise that Absolute Domestics operates as an Agency that connects clients with independent cleaning contractors, rather than employing cleaners directly. During onboarding, it is clearly explained that cleaners operate as independent contractors. This arrangement provides a number of benefits, including the flexibility to set your own hours, choose your own clients, and effectively run your own cleaning business without the need to source your own work.

Our role includes marketing, client acquisition, scheduling support, and ongoing administration, which helps ensure a steady stream of work for cleaners. The $23.00 fee is the Agency's only source of income and is not deducted from the cleaner’s earnings. It is separate from, and independent of, the cleaner’s hourly rate. Both the agreed hourly rate and the agency fee are clearly disclosed during the recruitment and onboarding process to ensure full transparency. This fee contributes to keeping the business operating, including marketing to secure clients, maintaining our app and website for bookings and job management, and providing the ongoing support systems that enable cleaners to manage their schedules and grow their business.

Many of our contractors value the independence and freedom this model offers, as well as the support and reliability that comes with being part of an established agency with over 32 years of experience.

We understand that this structure may not suit everyone, and we appreciate your feedback. We are always looking to improve our service and support for our cleaners and will take your comments on board.

We wish you all the best in your future endeavours.

Best Regards,
Absolute Domestics

Resposta da Absolute Domestics

14/06/2026

Hi Jo,

Thank you so much for your kind words! We’re delighted to hear how impressed you are with Zoe and Savilla. Their efficiency, reliability, and attention to detail truly reflect the high standards we aim for at Absolute Domestics.
It’s especially rewarding to know they stand out compared to your previous experiences, and that they’ve made such a positive difference in your home. We’ll be sure to pass on your lovely feedback to them.

Thank you again for choosing Absolute Domestics. We really appreciate your support!

Resposta da Absolute Domestics

3/06/2026

Hi Nicole

We're so happy to hear this. Thank you so much for taking the time to send through this great review.

Warm regards, Christine
Absolute Domestics

Resposta da Absolute Domestics

2/06/2026

Hi Alexandra

Thank you so much for taking the time to leave this great review. Donna and John make a wonderful team.

Warm regards, Christine
Absolute Domestics

Resposta da Absolute Domestics

31/05/2026

Hi Jo

We’re grateful for your support and so pleased you were happy with the service provided.

Warm regards, Christine
Absolute Domestics

Resposta da Absolute Domestics

29/05/2026

Hi Adrian

Thank you so much for this amazing review! We're so thrilled by this.

Warm regards, Christine
Absolute Domestics

Resposta da Absolute Domestics

28/05/2026

Thank you so much for this great review! We truly appreciate it.

Warm regards, Christine
Absolute Domestics

Resposta da Absolute Domestics

18/06/2026

Hi Daniel,

We’re very sorry to hear how frustrated you’ve been with this situation and that the experience has not met your expectations.

We understand your concerns regarding both the condition of the stovetop and the service cost. We did carry out a detailed review of the information provided, including speaking directly with the cleaner involved. As advised at the time, the cleaner did not report any damage during the service and has denied causing the issue.

Based on the information available to us, we were unable to substantiate that the damage occurred as a result of the clean, and therefore liability was not accepted.

We appreciate that this is not the outcome you were hoping for, particularly given the importance of a smooth end-of-tenancy process. Where pricing is concerned, all quotes are based on the scope of work requested, and any variations are typically agreed prior to completion. If you feel this was not clearly communicated, we would be very happy to review that aspect further.

Absolute Domestics has been operating since 1993, and we take pride in providing reliable service and peace of mind to our clients. We are sorry that this experience has left you feeling otherwise.

If you have any additional supporting information or would like us to reassess any part of your claim, please don’t hesitate to contact our team at claims@absolutedomestics.com.au so we can revisit this with you.

Best Regards,
Absolute Domestics