ABTA Opiniões 748

I had my once in a lifetime trip I’d booked to Euro Disney for me and my son cancelled 10 days before we were due to go and the travel company I booked with weren’t particularly sympathetic or helpful. Luckily ABTA have been brilliant, the travel company hadn’t provided all the documents I needed for the claim which was causing more delays but I managed to speak one of the managers at ABTA Sue who was just amazing and got it all sorted in a day and one week later I have all my money back.

Thanks for your assistance with my dispute, i was happy with the outcome

Each ABTA consultant i spoke to were extremely helpful. They advised and gave assistance when required.

When there was a problem with my signing in on the portal it was resolved to my satisfaction.Glad to have it all resolved now

As I’m DeafBlind and havesupportworker

After a holiday complaint about a easyjet holiday abta got things sorted out when I contracted easyjet they where not interested in helping after 2 months back and forward abta got it sorted out and I got refund from easyjet

I was kept informed every step of the way concerning my claim. A very professional service.

Although the friendly agent Charles could not advise on whether the offer we received from Easyjet was acceptable, he did provide valuable advice on what we should expect on the next stages if we chose to pursue the matter further.
Thank you Charles, (although we're still disappointed with Easyjet)

Very professional, yet friendly process.

Absolutely waste of time, after first complaining to P&O with an unsatisfactory response i thought genuine case abta will sort it! how wrong i was!! exactly same response from P&0 to Abta and thats it!!! either except or pay for arbitration or go to court undependably, complete waste of time, and looking at reviews seem i am not the only one

ABTA we're very efficient in completing my case. Had my money back in my account before the allotted time I was given. Thank you very much.

We contacted ABTA due to a holiday we recently went on where the rating was misrepresented. From the first contact, ABTA updated us with the status of our complaint. The contact was continued throughout the process. Our case was also dealt with promptly at every stage. It was extremely quick for our case to go to a mediation stage for our request of compensation from our travel company. The mediation stage was a phone call and the ABTA mediator was very good. We secured a settlement agreement at that time of our mediation. We were extremely impressed with the quick process with ABTA. We did have all our evidence of a paper trail of emails with the travel company which made our case easier to prove. Thank you
ABTA for helping us with our dispute. I would highly recommend using ABTA for a resolution through mediation.
Michael Taaffe

after a really frustrating process with TUI, I called ABTA in and used the mediation service and the issue was resolved really quickly

Very professional - far less painful experience than I was anticipating
The mediator was friendly and reassuring
Thank you

I had a very positive experience with the mediation service. The mediator called exactly on time, spoke in a calm and professional manner, and clearly explained the process. The conversation was efficient, respectful and well organised, and I appreciated the follow-up call as well. Overall, the service felt professional, supportive and easy to navigate.

It was "great" because it worked, but the (in my opinion) unnecessary hassle in uploading the supporting documentation (i.e. it had to be in pdf format)made the process more difficult than I would have expected

Process felt automated but efficient, and had the desired effect, i.e. it got the travel company actually talking to me rather than dismissing my concerns.

Went through the arbitration process, total shambles and costly. The process really is stacked in the favour of the ABTA members, points of contract are misstated by arbitrator in original award then on appeal they become super defensive and raise the appeal bar so high, no one will be able to overturn. In hindsight I would of pursued the travel company in small claims. Really was disappointing, apparently members can act how they want and not be punished.

First time using ABTA for help resolving issues experienced whilst holidaying abroad with Easy Jet. After sending our list of numerous complaints to the holiday company, we were not happy with the outcome, so told them we would take the issue up with ABTA, only for them to reply with, ' the 15% we have offered is what ABTA states'..... Long story short ABTA set up a mediation telephone conversation with myself and the holiday company to try to resolve the issuses where we requested compensation on level more than Easy Jet had offered. After my first 10 minute call, where I got to put my points across, then the company's 10 minute call, then both of us having another 10 minutes each. A decision was reached and our compensation was more than doubled

ABTA were helpful in prompting a resolution after a prolonged dispute with a tour operator.

While ABTA correctly clarified the limits of their remit, their involvement led to the tour operator re-engaging and ultimately resolving the matter with a fair settlement. Communication was clear and professional, and the case was handled in a structured way once escalated.

The process was not quick, and it did require persistence, but ABTA’s intervention did make a difference to the final outcome. Overall, a useful dispute resolution service when direct dialogue has stalled.