Accessories Warehouse Opiniões 

265
•
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I ordered something back in July 2023 and I'm still waiting!! I send emails every so often and I always get the same response... Your goods have been delivered, your tracking number will come up soon... Ver mais

Classificada 1 em 5 estrelas

Pre ordered a PS5 on September 23rd. #1438 Will not answer phone calls or emails after trying numerous times, i just want a refund now. Promising items he can not deliver and then ignoring paying cu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This small business has gotten a lot of abuse because of complications resulting from PS5 sales, by no fault of their own, which is evident from the many one-star ratings. It sucks that the mentione... Ver mais

Classificada 1 em 5 estrelas

Would be no stars if I could. Do not give any money whatsoever to this company. My 13 yr old son gave £462.32 for a Ps5 that never came. They stalled until after the 120 day limit for visa pass... Ver mais

Informações sobre a empresa

  1. Loja de dispositivos electrónicos
  2. também em
  3. Fornecedor de serviços de gaming
  4. Loja de jogos de vídeo

Escrito pela empresa

We’re one of the UK’s fastest growing gaming companies, aiming to make an impact in the gaming space - serving thousands of gamers across the UK. We believe that gamers are the backbone of this industry. Without them, we wouldn’t be able to do what we love each and every day. With competitive pricing, swift and free delivery on offer for hundreds of products, it’s our goal to make the thrill of games available to everyone in the easiest manner possible.


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

265 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Todas as opiniões

(265)

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Classificada 1 em 5 estrelas

My refund was confirmed by accessories…

My refund was confirmed by accessories Warehouse on the 24th august after waiting 3 months for my pre-ordered item. Today is the 14th September and still no refund. Still saying they don’t understand why! I have never experienced anything like this from any other legitimate company in my life! If you want to order anything from here I recommend buying it from anywhere else because you will never see your item or your money back!

14 de setembro de 2021
Opinião espontânea
logótipo da Accessories Warehouse

Resposta da Accessories Warehouse

Hi Claire,

We are sorry to see that you have had an issue receiving your refund. Upon investigating this with our merchant banks, it appears as though there was an issue on the side of our merchant bank for refund processed on the 24th and 25th of August. This was not an issue that we were aware of and for that we apologise. All refunds processed after these dates processed as normal.

From our understanding you have sort a refund from your bank via the chargeback system which has now been credited to you.

As you can see from our previous reviews we do deliver on our orders and do provide refunds, this is clear from the wall of positive reviews we had previously before this issue arose with our merchant bank.

If you would be so kind to amend your review we would greatly appreciate it. The issue with your refund was beyond our control and negative reviews for these types of instances can severely impact small businesses.

We wish you all the best and hope that maybe sometime in the near future you will give us a chance to prove our service to you.

All the best,

The Accessories Warehouse Team

Classificada 3 em 5 estrelas

Refund issue

Tried to order a ps5 from them, after patiently waiting months I cancelled my order and asked for a refund, its now been a month. EDIT have now received the refund, will say they were fast to get back to me. Thanks

13 de setembro de 2021
Opinião espontânea
logótipo da Accessories Warehouse

Resposta da Accessories Warehouse

Hi Jacob,

We are sorry that you had to wait such a long time for your refund, we have investigated this further and it seems to have been an error on the end of the merchant banks that we were not aware of. We can only apologise for this as that was unacceptable.

We are glad that you have now received your refund. Thank you for using us regardless, I hope we will be able to offer you a better service in the future should you decide to give us another go.

Kind Regards,

The Accessories Warehouse Team

Classificada 1 em 5 estrelas

bought a phone 5 weeks ago no refund given yet

bought a phone 5 weeks ago asked question is it UK stock and not an American reject with a load of malware junk you cant delete , guess what when it arrived American AT&T phone sent it back as pristine condition and 5 weeks later still waiting for a refund, apparently they have to wait fior there BAD supplier for sending wrong phone before they can refund me , maybe they should have asked there supplier if it was rejected stock from america before they purchased them , so still £300 out of pocket. ta hooper if you care

8 de setembro de 2021
Opinião espontânea
logótipo da Accessories Warehouse

Resposta da Accessories Warehouse

Hi Adam,

I can see that your refund for £299.99 was processed in full on the 5th of August 2021. This would have been refunded back to the original card used within 14 working days, usually sooner depending on who you bank with. We did look into this with our merchant bank who also confirmed that this refund was processed as normal.

If you are still unable to locate the refund please reach out to us at: sales@accessorieswarehouseuk.com and we will be able to provide you with the merchant bank paperwork which will allow your bank to locate the refund with the refund ID.

Once you have been able to locate the refund if you would kindly amend your review we would be most grateful.

Kind Regards,

Alexander Jeffery

Company Director
Accessories Warehouse

Classificada 1 em 5 estrelas

Same as Claire 👇🏻 Was told last…

Same as Claire 👇🏻 Was told last Wednesday via email that I would get refund this time next week, this in now Friday and still no refund

3 de setembro de 2021
Opinião espontânea
logótipo da Accessories Warehouse

Resposta da Accessories Warehouse

Hi David,

We are sorry to hear that you have yet to receive a refund. We have been investigating this with our merchant bank and it appears that for refunds processed on August 24th and 25th there has been a processing error on the end of our merchant banks. This was not an error that we were aware of as everything had gone through as normal on our end. All other refunds have been processed as normal.

Please let us know if you are still experiencing issues receiving your refund. We have been given new advice on this issue by our merchant banks for any customer who still has yet to receive their refund. If you still have yet to receive your refund please get in touch with us at: sales@accessorieswarehouseuk.com

Kind Regards,

The Accessories Warehouse Team

Classificada 5 em 5 estrelas

Great Website, Easy to Use

The website was easy to use and I found what I wanted easily. The item was delivered quite fast and is in perfect condition, will definitely buy from them again.

24 de agosto de 2021
Classificada 4 em 5 estrelas

There was an initial delay in getting a…

There was an initial delay in getting a response
From the company with an update on my order although someone finally got in contact to say that the items I had ordered were not in stock and as a result of not having the items I ordered in stock, they provided me with a better replacement so order was satisfactorily completed

24 de agosto de 2021
Classificada 5 em 5 estrelas

Impressed

Respect these guys a lot, for such a small team they’ve worked hard and exceeded expectations, communication has been excellent too, will definitely come back one day!

2 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I was hesitant about ordering a quite…

I was hesitant about ordering a quite expensive item online, and I was concerned when it didn't arrive within a couple of days, because it was a birthday present for my wife.. I emailed Accessories Warehouse and they replied in 10 minutes, that I had not read the note that said this was a drop shipped item, and delivery could take up to 14 working days. It did arrive within that timescale, very securely wrapped and in its original unopened packaging.I am very pleased with the product and the prompt response to my query. I would not hesitate to use them again.

3 de julho de 2021
Classificada 5 em 5 estrelas

Very honest and communicative retailer.

Very honest and communicative retailer.
I ordered my console from them back in January, it was due to come in April but it got delayed twice until June because of low stock supply. They were very forthcoming with me about the situation though and kept me up to date on when my console would be expected to arrive. It arrived on time and packaged in good condition.

Would definitely recommend ordering Accessories warehouse if your willing to be patient with them.

26 de junho de 2021
Classificada 5 em 5 estrelas

Excellent service

Ordered spiderman miles morales from these guys and it arrived in two days, excellent service. I also ordered a ps5 with them back in January. They found it difficult to obtain stock due to the ridiculously high demand and stock shortages. I was kept informed along every step of the way. I was then able to obtain a ps5 from elsewhere and they were happy to issue a refund to me, which I have now received. Couldn't be happier ☺

16 de abril de 2021
Classificada 5 em 5 estrelas

The site had an issue with eBay but…

The site had an issue with eBay but dealing with the store directly has been very good and the staff have been very informative and efficient as well as being very quick to respond to emails. Fantastic service!

12 de abril de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Ps5 Sony are to blame

These guys are great I did try and order a Ps5 from them earlier this year but Sony again and again keep letting us all down so eventually I gave up and wanted an Xbox. So I asked if I could cancel my Ps5 order with these guys because I got tired of waiting. They gave me a full refund like I asked plus they kept me updated through out the whole Ps5 order these guys are not scammer and they do try there hardest for customers just have a little time for them. I’d defiantly recommend and I would order of them sometime in the future 👌🏻

2 de abril de 2021
Opinião espontânea

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