Accessories Warehouse Opiniões 

265
•
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I ordered something back in July 2023 and I'm still waiting!! I send emails every so often and I always get the same response... Your goods have been delivered, your tracking number will come up soon... Ver mais

Classificada 1 em 5 estrelas

Pre ordered a PS5 on September 23rd. #1438 Will not answer phone calls or emails after trying numerous times, i just want a refund now. Promising items he can not deliver and then ignoring paying cu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This small business has gotten a lot of abuse because of complications resulting from PS5 sales, by no fault of their own, which is evident from the many one-star ratings. It sucks that the mentione... Ver mais

Classificada 1 em 5 estrelas

Would be no stars if I could. Do not give any money whatsoever to this company. My 13 yr old son gave £462.32 for a Ps5 that never came. They stalled until after the 120 day limit for visa pass... Ver mais

Informações sobre a empresa

  1. Loja de dispositivos electrónicos
  2. também em
  3. Fornecedor de serviços de gaming
  4. Loja de jogos de vídeo

Escrito pela empresa

We’re one of the UK’s fastest growing gaming companies, aiming to make an impact in the gaming space - serving thousands of gamers across the UK. We believe that gamers are the backbone of this industry. Without them, we wouldn’t be able to do what we love each and every day. With competitive pricing, swift and free delivery on offer for hundreds of products, it’s our goal to make the thrill of games available to everyone in the easiest manner possible.


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

265 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,1

Todas as opiniões

(265)

0 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I made a purchase for a laptop a couple…

I made a purchase for a laptop a couple of weeks ago and I havent heard back from them yet even after sending them emails no response

8 de janeiro de 2021
Opinião espontânea
logótipo da Accessories Warehouse

Resposta da Accessories Warehouse

Hi Jacob,

Wd apologise for the delay you endured, we aim to reply to all emails within 48 hours. My colleague should have now responded to you.

Kind Regards,

Alexander Jeffery
Accessories Warehouse

Classificada 5 em 5 estrelas

Highly recommended company

Highly recommended company. We were let down by another company, and I was struggling to find another PS4. I found Accessories Warehouse had a couple and ordered on 18th Dec. My sons present arrived on 23rd, to our relief! They kept me up to date with where our delivery was up to and I never doubted it would arrive. Brilliant service!

26 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

These guys came through in a big way

These guys came through in a big way. Could not find a PS4 in stock anywhere. These guys had some. Ordered on the 18th December, arrived on the 22nd in time for Christmas. They kept me up to date all the way through. The hard work and effort they put in made Christmas for my daughter. Thanks for that.

24 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Service

I ordered Mario Kart Home Circuit which was out of stock everywhere else, as I’d been let down by another company. I was wary because of some poor reviews, but the service I received was absolutely excellent. I chose to pay extra for the DPD service and contacted the company via email to check we’d get Christmas delivery. I got a prompt response and the game arrived today as promised. Throughout they’ve been in touch via email to keep me updated. Excellent company - I would not hesitate to buy from them again.

23 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service placed an order late…

Fantastic service placed an order late Thursday contacted them late Sunday to see if it would be delivered for Christmas and got a reply straight back saying it would be dispatched Monday and arrive Wednesday

23 de dezembro de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

Rate

Still waiting on delivery over 2 weeks

22 de dezembro de 2020
logótipo da Accessories Warehouse

Resposta da Accessories Warehouse

Hi Ethan,

I am sorry that you are yet to receive your shipped order. If you would like to get in touch with your order number I'm sure we will be able to assist you. If you email us at sales@accessorieswarehouseuk.com. Please quote your order number and we will see what has happened to your order.

I can only apologise for this.

Kind Regards,

Alexander Jeffery
Accessories Warehouse

Classificada 5 em 5 estrelas

So dispite all the bad reviews I went…

So dispite all the bad reviews I went ahead and ordered ps5 which I was hoping would come for Xmas but unfortunately sony let this businessman down so I didn’t get one but they did everything they could to keep us updated so for that I give 5 stars for their customers service and prompt refund! I will keep you in mind and use you again I’m sure thanks guys.

22 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company excellent…

Excellent company excellent communication - the item I ordered didn’t arrive but that was only because Sony let them down with units of stock, a full refund was given straight away and I feel this company are hardworking good people who have had a lot of stick recently regarding the ps5 which was out of their hands! Would definitely use again and would definitely recommend.

20 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Don’t let the bad reviews put you off

Literally all the negative responses i have read on here come from customers who have been upset with the failure of Sony to supply this retailer with an adequate amount of pre promised stock for the Sony ps5, i am one of the customers who placed a ps5 order and although they did get screwed over i have decided to wait until the stock does reach them next year as there constant Customer updates via facebook and instant responses to me via FB messenger have been nothing short of professional. I rest easy knowing that those who have cancelled there orders have been refunded and more to the point were advised to do so from the company themselves if they were not willing to wait.
I for one know that my order will come through eventually and i know its in good hands. You can’t fault the retailer for not being able to send out stock they don’t have, and you can’t fault a retailer for selling stock they were originally promised to receive up until the last minute, thats just bad business ethics on Sony’s end.
Carry on guys your doing well, work on your e-mail responses though it is a necessity to not just use social media as your main form of customer contact, ill admit when i first tried to reach you via e-mail you were unresponsive, and worry did take over.
Not everyone uses Facebook nor would think of it of a way to contact a business e-mail is your most important way to respond to customer enquiries.

19 de dezembro de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

Ok So I wrote a 1 star review recently

Ok So I wrote a 1 star review recently, but agreed to remove and re-assess once my order had been received.

The reason I reviewed so negatively was the appalling communication from the vendor. All I was asking for was an update as to when a PS4 was going to be delivered on the basis it was in stock when purchased ( NB, not a PS5).

The only time I got suspicious was because of the negative comments on Trustpilot. When it became increasingly difficult to contact the company, I became concerned that I would need to contact trading standards and informed the company of such. Eventually they came back to me with a completely unprofessional reply indicating that neither of the two employees had slept recently and were “Trying their best”.

If people want to go into business and presumably make money, I would suggest that a qualification in communication would be a good start.

The reason for the 3 star is that the item did arrive, albeit in a damaged box.

If you guys read this, it’s not personal as you seem to take it. I know you only started up in January, but maybe take a long hard look at how you communicate to your customers. If you review your direct feedback I think you will realise that you come across as unprofessional.

19 de dezembro de 2020
logótipo da Accessories Warehouse

Resposta da Accessories Warehouse

Hi Graham,

I would like to apologise for the experience that you had. As a small team of only two, we have been under immense stress during this busy trading period, however, it is no excuse.

We have taken your comments on board and we will do our best to implement the necessary changes. Since your order was placed we have hired an additional staff member to aid us with email enquiries which has made a big difference in our responsiveness. I thank you for your feedback and we will do our best to improve our customer service.

When you say the item arrived in a damaged box do you mean the retail packaging of the console or the shipping box itself?

If you would like to discuss the damaged order that you received please email us at sales@accessorieswarehouseuk.com.

I do hope to see you again in the near future. I hope you will give us another chance to show we have improved and that we have acted on your feedback.

Kind Regards,

Alexander Jeffery
Accessories Warehouse

Classificada 5 em 5 estrelas

Excellent friendly service

Excellent friendly service. Easy to deal with and great communication. Very happy to be supporting a small local business and ecstatic to have received my PS5 so smoothly! Will definitely be shopping with Accessories Warehouse in the future!

19 de dezembro de 2020
Classificada 5 em 5 estrelas

Great customer service

Ordered a PS5 for Christmas. As we all know demand for these console were huge and the guys at accessories warehouse were clearly lied to by Sony about how many consoles they were to receive. They kept us up to date and replied to all my queries along the way. A full refund was given back to me as promised

19 de dezembro de 2020
Opinião espontânea

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