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A empresa respondeu

Classificada 5 em 5 estrelas

The item I was looking for didn’t appear to be available so I contacted them and got a reply first thing when they opened telling me how to find it on the website and even included a link in the reply... Ver mais

Classificada 5 em 5 estrelas

I bought a shower tray for my wet room contract Alex was a great help sending detailed drawing Outstanding customer service and I would use the site in the future Kind regards James Harrison Jo... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para casas de banho

Escrito pela empresa

Our purpose: 'Changing lives for the better'Supplier of Adaptations, Wetrooms, Bathrooms, Tiles, Flooring and Electricals


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

95 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Adaptation Supplies Limited offers…

Adaptation Supplies Limited offers great customer service and quality products. Their team was helpful and responsive with my enquiries, providing clear answers and advice. Delivery was prompt, arriving within a few days while ensuring smooth communication. The product quality is excellent, though instructions could be improved. Overall, I highly recommend their reliable service.

1 de março de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Notification of delivery day

No problems with Adaptation Supplies Ltd, very good quality s/s grab rails at a reasonable price.
However, no email or texts from delivery company on actual day of delivery resulted in missing delivery twice on my first order and once on my repeat order.
Had to select a local delivery point instead.

11 de novembro de 2024
Classificada 1 em 5 estrelas

£40 restock charge and hard to return items.

Delivery no problem and the products I ordered arrived.

Product I ordered was the wrong one, I asked if they offered the replacement which I needed. The sales team emailed back immediately and told me unfortunately they didn't supply these kits.

I then asked for the returns information and how to return as they would no longer be needed, no response in two days after sending two emails ? I simply want to return some products I ordered which aren't correct for the Job.

** Updated review, Check your email again you have not issued me a response at all until this morning.**

The response? You are waiting for me to accept a £40 re stock charge, making fees up out of thin air complete and utter con. If this issn't resolve shorlty and a refund made in full I will raise a dispute on my Amex card instead.

18 de novembro de 2024
logótipo da Adaptation Supplies Limited

Resposta da Adaptation Supplies Limited

We received your email on 20/11/2024 at 11.05 and responded with the relevant information at 11.14 on 20/11/2024

Classificada 5 em 5 estrelas

first class service.

ordered my clients enclosure and it arrived in a couple of days, received good clear advice from customer service when looking to place my order and the item looks great, still yet to fit but am confident it will work for my client.

13 de novembro de 2024
Classificada 5 em 5 estrelas

Great service

Great service , price and quick delivery.
I run a small bathroom company fitting many wetrooms. I will be buying from here again.

7 de outubro de 2024
Classificada 5 em 5 estrelas

An Absolutely First Class Company

A Brilliant Company! My experience of dealing with Adaptation Supplies was excellent from my initial enquiry through to delivery. I had some technical questions about a shower screen, which the fitter had asked me to check on, I was delighted to find such a helpful, knowledgeable and professional Sales Manager. All my questions were clearly answered along with further advice, which was most appreciated especially as I am not technically minded. I called on a day when the usual team were not all present, despite this I received same day responses.

This company offers a customer focused service providing what it promises, it was a delight dealing with them. Thank you very much, I certainly recommend this company.

8 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

4** really but it’s a great product

4** really but it’s a great product. The instructions are terrible. As there are like 30 ways of setting this up. If you’re a novice this would be like brain surgery. I’ve done many shower cubicles but this was the first disabled adaption. Quality of the product is great. Could come with a drill bit next time too

1 de outubro de 2024
Classificada 1 em 5 estrelas

Should have been delivered Thursday

Should have been delivered Thursday
Now Saturday lunch still not delivered

17 de setembro de 2024
logótipo da Adaptation Supplies Limited

Resposta da Adaptation Supplies Limited

We are really sorry to hear this. Our courier did try to deliver on Thursday and Friday without success. Unfortunately at that time we didn't have a telephone number as you hadn't left one. We did speak to you on Friday when you gave us your contact number after the second unsuccessful delivery and we did inform you that we would attempt another delivery today (Monday 23rd) which you said was okay.

Classificada 5 em 5 estrelas

from point of ordering to receiving…

from point of ordering to receiving delivery was excellent.i was not at home at time of delivery and received a phone call saying driver was outside,i asked them to try my neighbours either side,which they did,then got another call from ASL telling me which neighbour they had left it with.10 minutes later,i had my goods.as a plumber,i wish so many other companies adopted this kind of service and communication.will use again.i give you 100 per cent.thank you

29 de agosto de 2024

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