Adaptlife Opiniões 

52
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great company, extremely helpful in making sure I was ordering what I actually needed not what I thought I wanted. Fast replies to my emails. Delivery time was the next day from the time th... Ver mais

Classificada 5 em 5 estrelas

consistent updates on delivery were provided, they even phoned to make sure that everything was ok with my order which I thought was very good of them

Classificada 5 em 5 estrelas

I purchased an alternating air cushion for my wife's wheelchair. She has a grade 3 pressure sore at the base of her spine, and would normally have to stay in bed for all but an hour per day. The Alert... Ver mais

Classificada 5 em 5 estrelas

Adapt life have a superb range of products, it was easy to find what we were looking for and we had a number of choices. We went for a positioning chair which was efficiently delivered with excellent... Ver mais

4,5

Excelente

TrustScore: 4.5 em 5

52 opiniões

5 estrelas
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4,5

Todas as opiniões

(52)

49 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great company

Great company, extremely helpful in making sure I was ordering what I actually needed not what I thought I wanted.

Fast replies to my emails.

Delivery time was the next day from the time the order was actually ordered.

Would definitely recommend this company and I will definitely be using them again.

13 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

very good

consistent updates on delivery were provided, they even phoned to make sure that everything was ok with my order which I thought was very good of them

26 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent range of products.

Adapt life have a superb range of products, it was easy to find what we were looking for and we had a number of choices. We went for a positioning chair which was efficiently delivered with excellent follow up care. Highly recommended.

4 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

EXCELLENT SERVICE - SECA 677 EMR Wheelchair Scales

As a small family run Care Home, we previously purchased a Seca Model 665 some 20+ years ago. It finally gave up when the LCD screen only displayed half the numbers! After doing a quick online search we found Adaptlife as they were also family run and decided on the 677 Model as it had the handrail which is much safer. Although we have only had it a short time it is a big thumbs up with the staff and residents alike. The discount with Adaptlife was a bonus and delivery was quick and hassle free. All in all a great experience and I would definitely use them again and not hesitate in recommending them

13 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

False delivery times

I ordered a turning sheet from Adapt Life for a hospital discharge, and the experience has been unacceptable. Their website clearly states delivery within 3–7 working days, yet we have now been waiting an entire month. The order has been delayed twice, leaving a medically fit patient stuck in hospital for weeks longer than necessary.

This level of service is completely unreliable, especially for essential care equipment. I would not recommend Adapt Life based on this experience.

Update- we have been issued part refund and a full apology

10 de junho de 2026
Opinião espontânea
logótipo da Adaptlife

Resposta da Adaptlife

Hi Wye Care,

Thank you for your review, and I'm sorry the wait for your TopSheet has run so far beyond our usual 3–7 working days. For equipment needed for a hospital discharge that isn't the standard we hold ourselves to, and I understand the frustration it caused.

The delay sat with incoming stock from our manufacturer: little comfort, I know, when you're the one left waiting. We've been in touch directly, applied a goodwill refund for the trouble, and are prioritising dispatch the moment the stock reaches us.

Thank you for your patience, and for giving us the chance to put things right. If there's anything else we can do, we're always reachable via call or email.

Thanks,
Adapt Life

Classificada 5 em 5 estrelas

Very friendly

Very friendly, giving the appropriate advice when talking to their representatives, keeping their words with respect to any possible amendments in pricing and delivery of the items.

8 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Product, Excellent Service

Centrobed Nile Leg Lifter - Great product, simple to use and easy to fit. There was some doubt as to whether it would attach to the bed so measurements were taken and custom adapters made, followed by a trial fit in my parents flat. All this organised by Adaptlife who kept me informed every step of the way. Excellent, friendly service.

18 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Alerta alternating air cushion

I purchased an alternating air cushion for my wife's wheelchair. She has a grade 3 pressure sore at the base of her spine, and would normally have to stay in bed for all but an hour per day. The Alerta cushion enables her to get similar relief to her air mattress but out of bed. She recently sat in the wheelchair for 9hrs without any obvious detrimental effects. So generally a very worthwhile investment. In addition this was the only one I found with a rechargeable battery system for going out and about.

15 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

This is a very good bath lift

This is a very good bath lift. It does need an experienced fitter to fix it to the wall. Ideally the battery box would also be fixed to the floor but we want the ability to move it, so we didn't fix it. Solution is that I sit on that while my wife gets herself in and out of the bath.

3 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great value and helpful team

Great value when compared with other sources. A very helpful and readily available team to advise and help. Arrived exactly on time and very well packed. Thank you so much for making this a simple transaction, much appreciated!

2 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding Customer service before, during and after purchase

Adapt Life responded promptly and in accurate detail to my phone enquiries about exact wheel to wheel diameter and seat width of lightweight wheel chairs in their Vanos Excel G Logic range. Reassured that the chair with the 16 inch width seat would fit my husband and make it easier for him to get through the narrow door of our upstairs bathroom, we purchased. Prompt, trouble-free delivery followed, charge free, and as he was eligible, VAT was refunded. By follow-up phone call six weeks later, they asked if the chair was satisfactory and if we had any comments about the customer service we had received. We were kindly and skilfully helped, informed and supported at every stage by their customer service - and are very happy with the excellent quality of the wheel chair.

7 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this company!

Adaptlife is one of the worst company I have ever dealt with.
First they completely bungled the delivery which was very delayed. I asked for a refund and they said it couldn’t be actioned while shipping. They wanted me to pay for a re- delivery when it was wrongly sent to a different address. By the time that the product arrived, the box, packaging and autoclave was damaged. They accepted no liability and offered no compensation. I even had to ask for my warranty details. I would never buy anything from them ever again.

15 de abril de 2026
Opinião espontânea
logótipo da Adaptlife

Resposta da Adaptlife

Hi Sharon

Thank you for taking the time to share your experience. We're sorry to hear you're dissatisfied, and we'd like to provide some additional context for anyone reading this review.

Your order was dispatched and due to be delivered within our standard processing timeframe. The delivery complications that followed were unfortunately caused by UPS, not by us. After the courier contacted you directly and a redirection to a UPS Access Point was initiated, the parcel was routed to the wrong hub and ultimately returned to sender: all of which occurred within UPS's systems and outside of our control. We kept you informed throughout and made clear that once the redirection was processed, we were unable to intervene further.

Despite the delivery issue being a UPS error, we arranged and covered the cost of redelivery ourselves as a goodwill gesture, and the item was successfully delivered on 16 March.

Regarding the damage: this was reported to us 17 days after delivery, and we understand the item was not inspected upon arrival.

Despite the significant delay in reporting, we still pursued a damage claim with UPS on your behalf. Unfortunately, UPS were unable to process a claim that long after delivery. As an alternative, we provided you with details on how to get any damage repaired through local servicing, so the issue could still be resolved.

The warranty details were included with the product on a USB device packaged with the item. We'd encourage checking the packaging contents if this hasn't been located yet.

We always aim to do right by our customers, and in this case we believe we went above and beyond to resolve a situation that was largely outside of our control. If you'd like any additional support, please don't hesitate to contact us directly.

Kind regards,
The Adapt Life Team

Classificada 5 em 5 estrelas

Enbio Pro Autoclave

I bought an Enbio Pro Autoclave from Adaptlife the communication was excellent Dominique was awesome and knowledgeable item was delivered when expected and the packaging was great thank you

11 de março de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Not as easy to adjust as advertised

The company was very prompt at replying to my query. The item arrived timely and in good condition. The wheel appears quite robust which makes it heavier than other models that I have previously used. It seemed easy to adjust but it then turned out that my carers were having difficulties attaching and de-attaching the wheel from my wheelchair. Also, once attached, if the wheel rotates which happens when reversing, the wheel is then off the ground and one has to rotate manually to the desired position. So in balance, it has pros and cons compared to other models and I haven’t quite made up my mind about it.

7 de março de 2026
Opinião espontânea
logótipo da Adaptlife

Resposta da Adaptlife

Thank you for taking the time to leave a detailed review and for highlighting both the positives and the areas where the product hasn’t been quite as straightforward as expected. We’re really pleased to hear that your order arrived promptly and in good condition, and that our team was able to respond quickly to your query.

We also appreciate your feedback regarding the attachment mechanism and the behaviour of the wheel when reversing. Some users do find that there can be a short learning curve with positioning and attaching the wheel, particularly depending on the wheelchair model being used. If it would be helpful, our team would be more than happy to walk you or your carers through a few tips that can make attaching and positioning the wheel easier.

Please feel free to contact us and we’d be glad to assist further.

Kind regards,
The Adapt Life Team

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