SolAire Heating Opiniões 

75
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service ,and delivery and well made heaters,although fortunately my son is good at DIY as the latest heater we purchased ,the plastic earth prong had snapped off on the plug so had to renew... Ver mais

Classificada 5 em 5 estrelas

Doing 2 developments and used this company. Their customer service is outstanding. They answer calls promptly and go above and beyond to sort any issues. I wish every company had customer service... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The company was very helpful when I called for information before placing an order. I then ordered the exo ceramic core radiators online. Ordering was straightvorward and they arrived promptly within... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered a panel radiator and selected the wrong size, due to my own incompetence. I contacted James in customer service and explained my mistake. He told me to return the original radiator an... Ver mais


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Escrito pela empresa

Adax Solaire is the UK’s authorised distributor of ADAX electric heaters, trading from North Yorkshire since 2009. Focused on providing great customer service and aftercare. As well as the best quality WiFi-enabled panel heaters, infrared panels, electric heated towel rails, bathroom heaters, and outdoor patio heaters with fast and cost-effective shipping. With over 25,000 customers and UK stock held for fast dispatch, expert advice is available by phone on 01325 717 899.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

75 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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4,8

Todas as opiniões

(75)

51 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Is there anything on stock?

According to the adax-solare website the radiator was on stock. After ordering, paying and receiving the order confirmation I received one day later a message that the item was not available, only one on stock and that badly dented. And not available any more … That website is a waste of time, a lot of items but a significant amount not on stock. And the ones declared to be available suddenly aren’t.
Two stars because the refunding process worked smoothly.

4 de outubro de 2026
logótipo da SolAire Heating

Resposta da SolAire Heating

Hi, thank you for your feedback, and I'm sorry for the disappointment. When you placed your order, the radiator was genuinely in stock. Our website shows live stock levels, and products that are out of stock are clearly marked. When the team came to pack your order, they inspected the unit and found it had been damaged, so we contacted you straight away rather than send you a dented radiator. Your order was placed at 16:36 on [Sunday] and we let you know by 09:29 the next morning, then refunded you in full. I'm sorry we couldn't get the radiator to you on this occasion. We hope that, taking everything into account, you can see we did all we could to put things right quickly

Classificada 5 em 5 estrelas

Used these for different developments great towel rails

Doing 2 developments and used this company. Their customer service is outstanding. They answer calls promptly and go above and beyond to sort any issues. I wish every company had customer service as good as this. The decorator lost screws for the towel rail and we called SolAire and they are organising to post some spares out. After dealing with them for a number of purchased we would 100 % recommend the. The towel rails are also very well built and offer great value for money.

6 de outubro de 2026
Opinião espontânea
logótipo da SolAire Heating

Resposta da SolAire Heating

Really appreciate the kind review. Thank you !

Classificada 5 em 5 estrelas

Unbelievably- Excellent

Hi - I rang for advice twice and talked to someone who knew their product- and gave good helpful replies to my questions- delivery dates were flexible and next day if required- delivery- to the centre of York was by a bike !! With great care !! These 3 heaters are heavy and it wasn’t the only packages he was delivering- fantastic- the heaters themselves are excellent looking and very solid and well made - they have all the controls anyone needs - overall as is obvious by my comments- unbelievably excellent——-

28 de setembro de 2026
Classificada 5 em 5 estrelas

Great Shopping Experience

I am very pleased with my purchase. The radiator towel rail was easy to install and not to difficult to programme. I love that it has so many functions and I found the perfect setting for my needs.

2 de setembro de 2026
Classificada 5 em 5 estrelas

Wrong size radiator ordered

I ordered a panel radiator and selected the wrong size, due to my own incompetence. I contacted James in customer service and explained my mistake.
He told me to return the original radiator and I re-ordered another. This arrived 2 days later and I also received a £80 refund, which I was well happy with.

I have used Adax before and there products are of a very good standard. I was well impressed with the customer service this time though.

Thanks Doug Jee

4 de setembro de 2026
Opinião espontânea

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