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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Keep sending me emails about installation although they never installed anything for me !!!!! Even had certs for these installations pity help those people who actually used this company. Not very cur... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had several jobs at my house by AD carbon solutions . The workmen came on the day and time that was booked The work was completed in the time scale advised . Everyone , I spoke to during the process... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic company with 5* customer service. We had loft insulation installed with Ricky and the team. We dealt with multiple members of staff in A&D who were all brilliant. Jack (who arranged our inst... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A&d came to my property to replace my boiler.They arrived on time, Worked hard and were very polite, efficient and left me with an up and running boiler system. They were a cheerful team Who obviousl... Ver mais

Informações sobre a empresa

  1. Equipamentos e soluções de energia
  2. Fornecedor de isolante
  3. Canalizador

Informação fornecida por diversas fontes externas

Insulation and Boiler specialists providing ECO3 Grant funding under the government-backed scheme.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

37 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

We used A&D Carbon Solutions for a…

We used A&D Carbon Solutions for a replacement heating system (Air Source Heat Pump + radiators), Solar & Battery installation. Even living in a 'not new build' property without underfloor heating, everything works great, and mid-December project completion, we're comfortably warm. The team have done a fantastic job - all difficulties encountered were overcome, we're very happy with the kit, work, effort, and professionalism that went into it, and are glad we've installed via A&D Carbon Solutions. Special mentions to Steven & Gethin of the heating team, Craig, Jo, Mark & Joe for Solar/Battery/electrics, and Warren for roofing work.

17 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful and friendly

6 de outubro de 2025
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logótipo da A&D Carbon Solutions Ltd

Resposta da A&D Carbon Solutions Ltd

Thank you for taking the time to leave us a 5-star review — we’re absolutely delighted!
As a company, we truly appreciate your support and are thrilled that you’ve had a positive experience with us.

Classificada 5 em 5 estrelas

Fantastic service

We were really pleased with the service we received from A&D Carbon for our Green Homes Wales-funded solar, battery, and insulation installation. Their team was exceptional from start to finish. They constantly kept us updated, were meticulously clean, and handled a few surprises during the job with total professionalism. We couldn't be happier and wholeheartedly recommend them.

2 de junho de 2025
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Resposta da A&D Carbon Solutions Ltd

Thank you for such a wonderful review. As a company, we are thrilled to receive your positive feedback and truly appreciate your support.

Classificada 5 em 5 estrelas

Had my loft insulated with this company…

Had my loft insulated with this company and wow what an amazing job and service highly recommend

18 de setembro de 2025
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Resposta da A&D Carbon Solutions Ltd

Thank you for taking the time to write such a lovely review. As a company, we are truly pleased to hear your positive feedback and greatly appreciate your support

Classificada 5 em 5 estrelas

House is two coats & vest warmer ,

Had several jobs at my house by AD carbon solutions . The workmen came on the day and time that was booked The work was completed in the time scale advised . Everyone , I spoke to during the process was polite and efficient and very helpful.
Would have no problem with recommending AD carbon solutions to anyone . Hence , 5 stars . Definitely a 5 star company .

29 de setembro de 2025
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Resposta da A&D Carbon Solutions Ltd

As a company, we can’t thank you enough for such a wonderful review. We are so pleased to hear your positive comments and truly appreciate your support.

Classificada 1 em 5 estrelas

Keep sending me emails about…

Keep sending me emails about installation although they never installed anything for me !!!!! Even had certs for these installations pity help those people who actually used this company. Not very curtious on the phone either. Would never recommend this company to anyone.

29 de setembro de 2025
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Resposta da A&D Carbon Solutions Ltd

Dear Gary,

Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and confusion you have experienced. After reviewing this matter, we identified that a system error mistakenly linked your email address to another customer’s account. This unfortunately led to you receiving emails that were not intended for you.

Please accept our sincere apologies for any frustration this caused. We have now corrected the error and taken steps to ensure that this will not happen again.

We greatly value your feedback, as it helps us improve both our processes and customer experience. Should you have any further concerns, please do not hesitate to contact us directly and we will be more than happy to assist.

Kind regards,
Holly Bassenger
Operations Manager
01792 447740

Classificada 5 em 5 estrelas

Excellent service

The team were professional, considerate, thorough and left the house as they found it. Highly recommend

25 de setembro de 2025
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Resposta da A&D Carbon Solutions Ltd

Thank you very much for leaving us such a lovely review. As a company, we truly appreciate you taking the time to share your experience with us

Classificada 5 em 5 estrelas

Great workmanship and communication..

Great communication with outstanding workmanship. I would recommend this company to anyone.

1 de fevereiro de 2025
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Resposta da A&D Carbon Solutions Ltd

Thank you very much for leaving us such a wonderful review. As a company, we truly appreciate you taking the time to share your experience with us

Classificada 5 em 5 estrelas

Really great service

Really great service, would 100% recommend this company!

19 de junho de 2025
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Resposta da A&D Carbon Solutions Ltd

Thank you, Kathryn, for your lovely feedback. As a company, we truly appreciate you taking the time to share your thoughts with us

Classificada 5 em 5 estrelas

Friendly and efficient outfit.

The sign up process was straightforward and well managed by the A&D office team with good communication.
Our installation was quite complicated with extensive Solar, external wall insulation and a complete new central heating system driven by a very impressive Mitsubishi air source heat pump unit.
All the many tradesmen installing the various elements were very friendly and efficient. Whilst we patently had some significant disruption during the extensive works, the teams tidied up each evening and made every effort to minimise the impact on our day to day lives.
The final results seem to be working well, albeit the acid test will be when winter hits and we test the new systems to their limits.
Overall we would recommend A&D Carbon Solutions as a straightforward and honest partner for your grant project.

25 de junho de 2025
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Resposta da A&D Carbon Solutions Ltd

Thank you very much for leaving us such a fantastic review. As a company, we truly appreciate you taking the time to share your experience with us

Classificada 5 em 5 estrelas

100% recommend

Had my instillation carried out by this company beginning of the month and can highly recommend!
Very professional, clean, great communication, very happy customer.

3 de junho de 2025
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Resposta da A&D Carbon Solutions Ltd

Thank you, Melissa, for your lovely feedback. As a company, we truly appreciate you taking the time to share your thoughts with us

Classificada 5 em 5 estrelas

Great company

Great company, professional approach, highly recommended!

24 de junho de 2025
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Resposta da A&D Carbon Solutions Ltd

Thank you very much for leaving us such a wonderful review. As a company, we truly appreciate you taking the time to share your experience with us

Classificada 5 em 5 estrelas

Fantastic company to deal with

Fantastic company to deal with.
My installation was completed in a very professional and timely manner.
All of the staff, on site and in the office were a pleasure to deal with. 5*

24 de março de 2025
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Resposta da A&D Carbon Solutions Ltd

Thank you, Jane for your lovely feedback. As a company, we truly appreciate you taking the time to share your thoughts with us

Classificada 5 em 5 estrelas

Dream team

What an absolute dream team. Holly and Declan have been extremely helpful. Been update on progress by several members of the team sorry forgotten everyone’s names. Thank you all so much for everything thing you have done and the amount of time you have taken. A+

20 de dezembro de 2024
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Resposta da A&D Carbon Solutions Ltd

Thank you very much for leaving us such a wonderful review. As a company, we truly appreciate you taking the time to share your experience with us

Classificada 5 em 5 estrelas

Great customer service

Professional from start to finish. I felt confident in going through this scheme. I spoke to Declan and when it came down to the install part Jack and Carl was very good in keeping me updated with what was happening.

Great work guys, 5 stars from me!

23 de outubro de 2024
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Resposta da A&D Carbon Solutions Ltd

Thank you very much for leaving us such a wonderful review. As a company, we truly appreciate you taking the time to share your experience with us

Classificada 5 em 5 estrelas

Fantastic company with 5* customer…

Fantastic company with 5* customer service. We had loft insulation installed with Ricky and the team. We dealt with multiple members of staff in A&D who were all brilliant. Jack (who arranged our install date), Holly & Craig who oversaw the whole install process and Declan who was our first point of contact. All top notch at their job and you can tell they really care about the customers experience. I will have no hesitation in reaching out to A&D again for any work I need doing in the future! Thanks all!

5 de setembro de 2024
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Resposta da A&D Carbon Solutions Ltd

Thank you very much for leaving us such a fantastic review. As a company, we truly appreciate you taking the time to share your experience with us

Classificada 5 em 5 estrelas

Incredible service from start to finish!

I don't even know where to begin in praising this company for their fantastic work and professionalism. We moved into a house that needed all new radiators, chasing/replacing pipes throughout the house as well as hiding pipes that were on show in our living room as they hadn't been touched since the early 80's!! It was a mammoth job to say the least.

I had done extensive research into what company we should use. A&D kept coming up as a recommendation and it didn't take me long to figure out why. From the very first consultation, dealing with A&D staff, to carrying out of the work, the timeliness from enquiry to job start, to the quality of the finish on everything they did... It was actually beyond 5 stars (sadly, 5 stars in the limit to what I can give. So, I hope this review is more of a reflection of your wonderful company and the work you carry out). The company directors are incredibly knowledgable of their craft, but also are very passionate about everyone within their company providing a top quality service as well, so no matter who we dealt with, we knew were in good hands.

Thank you from the bottom of our hearts for the ease of the service you gave, the quality of the materials you provided, the immaculate carrying out of the work, the thoughtful, kind and personable customer service and the aftercare you gave once the service was finished! We love everything you did at the property, all pipes are now hidden/replaced and all 8 radiators are perfect!!

I won't hesitate to come to you for all of our future needs in this area of work!

All the best to everyone at A&D, please pass on our words to the team! It's thoroughly deserved!

1 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

5 STAR !!!!

cavity walls installed in my property fantastic company very professional and will recommend them !!

14 de agosto de 2024
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Resposta da A&D Carbon Solutions Ltd

Thank you, Jessica, for your wonderful feedback. As a company, we truly appreciate you taking the time to share your experience with us

Classificada 1 em 5 estrelas

Unprofessional & refuse to take responsibility for damage during install

Really poor attitude from this company. Supposed to be completing ECO4 GRANT work, but messed me about for 4.5 months saying they were going to start the work, lying about rules they had to follow which I disproved. They couldn't get the funding so tried getting me to pay for some of the install. Unprofessional and time wasters. Do not use this company

UPDATE
Following the reply from A&D Carbon Solutions, I would add that at NO POINT did they say they'd pay to replace the loft boards after they wanted to remove them. This is a blatant lie in order to try and put the blame on me for their failures. I was told they would remove existing boards and they would not be responsible for any repairs. I made no demands other than asking to be kept updated, the installation was halted by the company as they have been failed repeatedly by Trustmark on inspection of previous installation work, and they hadn't bothered to resolve these issues with Trustmark. For this reason, A&D have stopped doing ECO4 grant work. I resent their implication that I was in any way obstructive as I put in a lot of time and effort to try and resolve the issue with them. Having spoken to other installers of ECO4 grant work, it appears the failure of their work by Trustmark is an issue specifically related to the standard of work by this company.

28 de outubro de 2024
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Resposta da A&D Carbon Solutions Ltd

Hi Donna,

I apologise you feel we have a poor attitude, Our team have tried their upmost to explain that under the Grant Scheme we must follow PAS2030/35 & requirements under Trustmark, who are the Government Endorsed Quality Scheme.
We follow these processes to ensure you're protected & the work we provide is carried out to a acceptable standard.

As you went direct to the the system designer, you were given incorrect infomation relative to grant work. Private work is not held to the same standard as the funded schemes we provide.

We tried multiple times to explain why we needed to lift your loft boards to insulate underneath - as that is a requirement under Trustmark for Government-endorsed Schemes.
We also explained that our company would be happy to fund re-laying these boards after the insulation was installed.

We contacted Trustmark on your behalf to try gather more infomation as to why this rule is applied & they explained to both yourself & A&D that it takes time to get a response.

Although through-out the process our team took time to sympathise with your fustrations and explain we were doing our best to get you answers - You summerise your experience as "Unprofessional"

The only reason your installation was delayed was due to the demands you made, which we could not follow due to regulations.

We stand firm in our decision to withdraw from providing you services after the confrontational emails and phone calls you made to our staff & scheme providers.

We hope you find an appropriate installer
A&D Carbon Solutions

Classificada 5 em 5 estrelas

Home insulation improvements…

Having had insulation improvements carried out under the HUG scheme at my property including the installation of an air source heat pump I thoroughly recommend A&D Carbon Solutions for their helpfulness, knowledge and communication throughout what has been an involved but rewarding process. Always attentive to the customer and professional in their advice, they are to be commended on their service and expertise. Ten out of ten and many thanks for everything.

10 de outubro de 2024
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