additive-x.com Opiniões 

31
TrustScore: 4 em 5

4,1

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Don’t pay for their Saturday delivery on a Friday afternoon as they use DX delivery. They also won’t refund you the extra you paid for a Saturday delivery as per the T&C.

Classificada 5 em 5 estrelas

Me Again, 1 of the printers i purchased from Additive-x broke due to me being heavy handed. filament sensor ribbon snapped on my A1.. Emailed Adx,quick response from Rebecca who soon had my new part... Ver mais

Classificada 5 em 5 estrelas

Absolutely my go to place for Bambu printers and accessories. Friendly helpful staff and superb next day delivery where possible. Informed before purchase if any items are not in stock - then giv... Ver mais

Classificada 5 em 5 estrelas

Just a brief note, having collected my Bambu Labs H2D flagship 3D printer from Additive-X yesterday. Ian in Technical was super helpful, allocating stock and offering advice. The lady (sorry no name)... Ver mais

Informações sobre a empresa

  1. Consultor industrial

Escrito pela empresa

Additive manufacturing experts in the UK providing the best-in-class 3D printers and solutions to help your company succeed.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

31 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(31)

19 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I don’t normally post reviews however…

I don’t normally post reviews however when you have excellent service it’s good to let others know they are in safe hands.
I already new what hardware/3D printer I wanted to purchase so I didn’t speak to Additive X before buying , but I did try to find some UK distributors/sellers and various issues with checkout/stock and shipping etc. so looked on the Bambu labs site and found these guys.

Although there website is a bit naughties , there is lots of consumables and hardware , with a Huge range of filaments all at competitive pricing , so decided to give them a go.
Right from the second of checking out this company just Oozes customer service .

Within minutes received order confirmation ( standard ) but after that received various emails confirming picking shipping and tracking numbers etc . Also received a detailed email regarding the hardware I was purchasing laced with knowledge and how to set up when the item arrived . Including links to help articles , and set up guides ..

Perfect all around .

Shipping was very quick and arrived a day or two before I was expecting it. With full tracking and the box even came with an additive sticker on it recommending to keep the box and package in case of a problems in the future.

Additive have for sure gained a new regular customer and will be buying my consumables from here in the future ..

Hard to say it but better than Amazon . Well done the Additive - X team ..

27 de janeiro de 2025
Opinião espontânea
logótipo da additive-x.com

Resposta da additive-x.com

Thank you for leaving us a review, we are glad you made the decision to buy from us and liked our customer service. Glad we have gained a regular customer! Happy printing.

Classificada 5 em 5 estrelas

Customer service, a ray of sunshine.

Called late in the day expecting a no reply, how surprised I was to be greeted by Joe (female) who was a ray of sunshine, answering all my questions with effort and enthusiasm.
I do hope to do business with Additive-X soon.

21 de janeiro de 2025
Opinião espontânea
logótipo da additive-x.com

Resposta da additive-x.com

Thank you for leaving a review and thank you calling Jo a ray of sunshine she really appreciates it! We hope you do business with us soon too.

Classificada 5 em 5 estrelas

Great service and great staff

Ordered a 3d printer from additive x and the talked me through the process and offered great advice. Went to collect the printer from the shop and was greeted by two staff who spoke to my son about his new found hobby. They even let him into the work shop to show him some of their builds which he absolutely loved. 100% would recommended and will definitely return again.

24 de dezembro de 2024
Opinião espontânea
logótipo da additive-x.com

Resposta da additive-x.com

Thank you for leaving us a review, we hope your son loved being shown around and you are welcome for his new hobby :) We are glad you would return and recommend us! Happy printing.

Classificada 4 em 5 estrelas

I really like Additive for Bambu… but the price.

I really like Additive for Bambu related parts or filaments (for 3D printing).

The shipping is always super fast, when ordered with next day delivery, the stuff tends to get send out same night ready for next day.

ONLY downside is cost. Additive is more expensive than Bambu direct, sometimes a few pence, sometimes a bit more.

For example, the following order is £184.15 from Additive

Complete Hotend 0.4mm hardened
Extruder Unit
PETG-CF
PLA-CF
PVA Support

Whereas from Bambu directly, the same order is £170.35

I tend to decide where to order based on shipping. Bambu used to ship daily with next day delivery, but now they went massively downhill. I tend to wait easily a week for the stuff whereas Additive offers next day.

The above order would cost an additional £7.80 for next day delivery from Additive, but Bambu doesn't offer here next day, even if I'd be happy to pay for it.

Basically apart from price I just cannot fault Additive-X at all. But I do decide based on urgency whether to order there or Bambu. For example right now I am waiting for an Additive order as well as Bambu order. Additive stuff I need today, Bambu stuff is nice to have :)

26 de novembro de 2024
Opinião espontânea
logótipo da additive-x.com

Resposta da additive-x.com

Thank you for your feedback, Bambu are currently running some Black Friday deals on filament which we just can't match I am afraid. We also do offer free delivery on orders over £100, the difference is its not 100% guaranteed next day. However we will look into the pricing after the offers end and make sure they match. Thank you for saying you can't fault us as well!

Classificada 5 em 5 estrelas

Great UK based company

Bought all my 3D printing filament from Additive-X. Really wasn’t sure what to order at first. Started off on the web chat and when I asked to speak with someone they rang up straightaway. Really sound advice, sent links and resources via email and when I made a mistake with the order they picked it up and phoned me to check it out before sending parcel out. No issues at all. There was a delay with one parcel so I phoned, they were holding it back because one item was out of stock. Asked them to send the other items and put the remaining one on back order.

1 de novembro de 2024
Opinião espontânea
logótipo da additive-x.com

Resposta da additive-x.com

Thank you for leaving us a review, we are glad we were able to help you with your order, sorry about the delay though. Thank you for choosing Additive-X and happy printing!

Classificada 5 em 5 estrelas

wonderful service

Ordered a printer on standard free delivery. Printer arrived next day very well packed and fully working.
I did call to discuss order and found the team to be helpful and professional.
I would heartily recommend this company, in fact I've just ordered from them again.

31 de outubro de 2024
Opinião espontânea
logótipo da additive-x.com

Resposta da additive-x.com

Thank you for leaving a review, we are glad you would recommend us and even better that you have bought from us again! Thanks for choosing Additive-X and happy printing.

Classificada 4 em 5 estrelas

Buy the part warranty! - Updated: Sorted

Bought a printer delivery was fine. It didn't have some screws that normally come so I contacted sales and they sent some. Had a printer problem but their technical dept initially didnt answer so I contacted sales to chase. They then got back to me saying "Bambu will normally only give a replacement if it is an ‘out of box’ failure. The quickest way for you to get the part would to buy the part directly from bambu. " so thats the warranty just saying buy a replacement part and guaranteed for the day you take it out of the box. Printer is 4 weeks old.

Update:
Spoke to a lovely lady called Jo, who called and sent out the replacement part immeidiately after it was bought to her attention, so I have updated the score and title to reflect this. Many Thanks Jo.

31 de outubro de 2024
Opinião espontânea
logótipo da additive-x.com

Resposta da additive-x.com

Hi David, we are sorry about your printer problems. However, after talking to the technical team, they have informed that they did their best to help you. As we didn’t have stock of the replacement parts you needed that is why we said it would have been quicker to go direct, as they aren’t classed as a warranty parts that’s why we don’t have stock of them.

Update: We sorry it took a while and you had to go through a few people to get your issue sorted, thank you for updating you review we do appreciate it.

Classificada 5 em 5 estrelas

Great service

I purchased filament for a 3d printer, it was despatched and delivered quickly.

13 de junho de 2024
Opinião espontânea
logótipo da additive-x.com

Resposta da additive-x.com

Thank you for leaving us a review! We are glad you got your filament quickly. Happy printing.

Classificada 5 em 5 estrelas

Great company

Great company, great website and an excellent service with prompt delivery. What more do you need from a business?

11 de novembro de 2023
Opinião espontânea
logótipo da additive-x.com

Resposta da additive-x.com

Thank you so much for your kind words! We do take pride in our customer service so we are so pleased you liked it.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais