Absolute garbage for customer service. The tour guide dismissed us and said to contact customer service who was also less than helpful. No refunds. PERIOD. $16160 ISK gone. 🖕🏼
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We have done 2 tours and can't recommend them enough. Northern lights our guide was brilliant, knew his stuff providing plenty of info and made an extremely cold night where you just have to wait arou... Ver mais
Absolute scam of a company! Clearly told me in an email that if I gave them 24 hours notice in writing I would be fully refunded for my tour that I eventually could not make, they are now choosing to... Ver mais
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Booked several tours in February 2020. Cancelled in April. Still waiting for full refunds. Parent company now says they won't refund until at least April 2021, but I'm guessing they will just extend... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more. We are a local Icelandic tour operator and o...
Informações de contacto
Skutuvogur 2, 104, Reykjavík, Islândia
- +3545627000
- info@adventures.is
- adventures.is
2,7
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166 opiniões
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Arctic Adventures 6 Day Fantastic Experience
Absolutely incredible experience! We just returned from the 6 day, small group, multi day tour which went above and beyond our expectations! The Ring Road itinerary was a perfect mix of all that makes Iceland so special. We are still in awe trying to process all we saw and experienced. Our guide, Andre’, was fantastic! He was extremely knowledgeable, not only knew the route very well but also the best vantage points for great views and pictures. He was very relaxed and approachable while working to make certain each of us was having a positive experience. As well, he added in extra destinations throughout which were a bit off the beaten path and simply phenomenal! We had opportunities to be together as a group and ample opportunities to split off to do to own thing which was nice. The accommodations were as described in beautiful locations and again, Andre’, made certain our needs were being met and that we were all comfortable. Every detail of our trip from pick-up to drop-off went off without any issues. I highly recommend Arctic Adventures and will definitely use them in the future. Our experience was simply over the top!
6 de agosto de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Gina,
Thank you so much for your glowing review and for choosing Arctic Adventures for your 6-day tour of Iceland! We are absolutely thrilled to hear that your experience exceeded your expectations and that you had such a fantastic time exploring Iceland with us.
It's wonderful to hear that Andre' provided exceptional guidance throughout your journey, from sharing his extensive knowledge of the route to ensuring that you discovered the best vantage points for breathtaking views and photos. We're delighted that he was able to create a relaxed and approachable atmosphere while also adding extra destinations off the beaten path, making your adventure truly unforgettable.
We're also glad to hear that you appreciated the flexibility of the itinerary, allowing for both group activities and individual exploration. Our goal is to provide our guests with a personalized and enriching experience, and we're delighted to hear that this aspect of your trip met your expectations.
Furthermore, we're pleased that the accommodations met your needs and that every detail of your trip, from pick-up to drop-off, went smoothly without any issues. Your satisfaction is our top priority, and we're thrilled that we were able to deliver a seamless and memorable experience for you.
Thank you once again for your kind words and recommendation. We would be honored to welcome you back on another adventure in the future, and we look forward to creating more unforgettable memories together.
If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out to us at info@adventures.is.
Best regards,
Arctic Adventures Team
Very good tour
Very good tour, with nice guide! you see some of the most beautiful sceneries in Iceland. We totally recommend this tour.
5 de agosto de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Sofia,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a very good tour with us and that you enjoyed the beautiful sceneries of Iceland.
It's fantastic to know that you found our guide to be nice and that you had a memorable experience exploring the stunning landscapes of Iceland. Your recommendation means a lot to us, and we truly appreciate your kind words.
At Arctic Adventures, we are committed to providing our guests with unforgettable experiences, and feedback like yours helps us ensure that we continue to meet and exceed expectations. Rest assured, we will use your feedback to further improve our tours and services.
If you ever have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us at info@adventures.is. We're here to help!
Thank you once again for choosing Arctic Adventures, and we hope to welcome you back on another adventure in the future!
Best regards,
Arctic Adventures Team
Disappointing at absolute best
Revising my rating to 1* after AA's response below - it seems nice, right? Until you consider it took 10 months for them to reply & act like this is the first they've heard of my complaints. They have been well aware since July and done nothing to address them.
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Pros:
-Iceland itself is beautiful.
-Reykjavik is a beautiful city - the tour doesn't allow you time here, so make sure you schedule it; it's worth it. & be sure to schedule time at 1+ lagoons.
-Our glacier hike guide, Ola, was amazing. She made sure everyone felt comfortable & was very patient with all of us. She answered questions & provided information readily. She gave us plenty of time to enjoy the experience.
-We got to visit a working horse farm on the last day, which was a very enjoyable experience.
Cons:
- Our trip guide, Thor S, is absolutely not suited to a front-facing customer service role. He was dour & blunt. He rarely spoke while we were on the road, & when we stopped kept to himself with his headphones in. I understand that driving can be taxing, especially on Icelandic roads, but the job is to be a guide, not to be a sour presence over the group.
-AA says the skill level of this tour is "easy," which might be true if you were allotted a reasonable amount of time at locations. I am not an avid hiker, but I looked up each hike on the itinerary before booking & felt that I would be capable of them. However, Thor gave us what I (& others) felt was an unreasonably short time at every location he was able to do so (which was most of them). This completely changed the skill level & enjoyability of the trip.
-Thor gave out information ineloquently & like it was rationed. I would have assumed there was at least a basic script given to guides, but either there isn't or Thor disregarded his. On the rare occasions he shared information, it was basic & lacked detail. I read a broad overview of Iceland before I came, & that is the only reason about 85% of what he said made any sense to me, because he gave no context & no detail. Most of what he said can be paraphrased as, "This [place/site] was important in [year] because [person] [verbed] here. So yeah." If someone dared to ask a question, he would either simply repeat himself or answer in a tone that may not have been intended to be rude but absolutely came across that way. I understand that when you are from a place or an expert in a place, many questions may seem to have obvious answers. However, the very purpose of hiring a guide is to have an expert on hand to answer questions for you. If the answer was obvious to everyone, a guide wouldn't be necessary. Thor seemed to have no concept of this, & absolutely no ability to answer questions in a way that didn't make the asker feel like their question was the stupidest thing he had ever heard.
-Thor rushed us at every stop, refused 99% of the time to allow us more time when requested, & with no explanations, didn't follow the itinerary. Most frustrating was the fact that we often stopped for the day earlier than expected, & most of the hotels were so remote there wasn't anything to do but wander their grounds or stay in your room. On the day we went to the lagoon (which was an extra $80), we had to fight to be allowed to stay for 2.5 hours, in spite of the fact that it was our last stop of the day & we arrived before 4pm. Keep in mind that it’s summer; we're not losing daylight. The horse farm experience, while delightful, was done in lieu of actual items on the itinerary, with again no explanation as to why we were skipping it. We then arrived back in Reykjavik ~2hrs earlier than scheduled, which Thor acted like he did as a favor to us, even though it was obvious that he was just anxious to be rid of us.
-The tour leaves you "on your own" for lunch & dinner, but in reality, this just meant Thor chose where we ate. It was extremely disappointing to rarely be offered the opportunity to choose where to eat – going in, I understood we would be offered opportunities to stop at shops/have restaurant options. Instead, we usually stayed at remote hotels (all with similar menus; several of which were conveniently owned by AA) & Thor never offered us the opportunity to stop elsewhere, even though we often arrived at hotels before 6pm. Lunch was also usually at a remote location with 1 (extremely expensive) choice. I’m unsure if the timing, itinerary, & food options issues are due to operator or guide, but my impression was that Thor had a lot of leeway when it came to these decisions.
Overall, this experience simply isn’t worth the cost. The glacier hike made it clear that AA can hire excellent guides. I realize that hiring is never perfect. However, I'd recommend avoiding AA's multiday tours, as you risk being stuck for days w/ someone who shouldn't be in the role they are. A bad guide for 3hrs is tolerable; 6 days is miserable & leaves you feeling swindled.
8 de julho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Danelle,
Thank you for taking the time to provide detailed feedback about your recent experience with us. We truly appreciate your honest review, as it helps us understand areas where we can improve our services.
We're delighted to hear that you enjoyed the beauty of Iceland and had positive experiences with specific aspects of the tour, such as the glacier hike and visiting the working horse farm. We also appreciate your kind words about our guide, Ola, and we're glad to hear that she made your glacier hike experience enjoyable.
However, we are deeply sorry to hear about the issues you encountered during your tour, particularly regarding the conduct and performance of your tour guide, Thor S. We sincerely apologize for any disappointment or frustration caused by his demeanor, lack of communication, and the rushed nature of the tour. Providing exceptional customer service and ensuring our guests have a memorable experience is of utmost importance to us, and we regret that we fell short of your expectations in this regard.
Your feedback regarding the timing at various locations, the limited food options, and the overall organization of the tour is incredibly valuable to us, and we will carefully review it with our team to make necessary improvements to our multi-day tours. Rest assured, we take your comments seriously and will use them to address any deficiencies in our operations.
If you have any further questions or concerns, please don't hesitate to reach out to us at info@adventures.is. We genuinely value your feedback and would welcome the opportunity to discuss your experience further and address any outstanding issues.
Once again, we apologize for the inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust in the future.
Best regards,
Arctic Adventures Team
shorter than promised and no snorkeling photo's
1) We expected to have a total experience of 3 hours (like the mentions). But in reality is was only 1,5 hour (half the time).
2) as confirmed in the booking we were promised to receive snorkeling photo's, but apparently the camera was not working and we received no snorkeling photo's of us.
2 de agosto de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Max,
Thank you for sharing your feedback about your recent snorkeling experience with us. We sincerely apologize for any disappointment or inconvenience you encountered during your tour.
Regarding the duration of the experience, we understand your concern and apologize for the discrepancy between the expected and actual duration. While we strive to provide our guests with a comprehensive and enjoyable experience, factors such as weather conditions and group dynamics can sometimes impact the length of the tour. We appreciate your patience and understanding in this matter.
Regarding the snorkeling photos, we apologize for not being able to provide them as promised. It's important to note that our photo services are complimentary and provided as an additional benefit to our guests. However, due to various reasons such as technical issues or weather conditions, we may not always be able to offer this service. We regret any disappointment this may have caused.
if you have any further questions or concerns, please reach out to us at info@adventures.is and our team will do everything possible to address your concerns.
Once again, we apologize for any inconvenience or disappointment you experienced during your tour. We value your feedback and the opportunity to improve our services, and we hope to have the chance to make it right for you.
Best regards,
Arctic Adventures Team
One day trip to stunning Landmannalaugar
We had a great trip to Landmannalaugar with Arctic Adventures. It was well organized and the guides was super skilled, helpfull and informative. Our guide, Matt, took us on a beautiful hike in the incredibly beautiful surroundings - he seemed to know everything about the area and was also really fun to be around.
If you are in Iceland during summertime make sure to experience the highlands!
The costumer service of Arctic Adventures was also super helpful to us. We booked through Get Your Guide to begin with and that caused us a lot of trouble. Therefor I can highly recommend you to book directly through Arctic Adventures instead.
24 de julho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Astrid Maria,
Thank you for taking the time to share your experience with us! We're delighted to hear that you had a great trip to Landmannalaugar and that Matt provided you with an informative and enjoyable hike. It's wonderful to know that you appreciated the beautiful surroundings and Matt's expertise.
We're also pleased to hear that our customer service team was able to assist you effectively. We strive to provide seamless experiences from start to finish, and we're sorry to hear about any trouble you encountered with your initial booking through Get Your Guide.
If you have any further questions or concerns, please don't hesitate to reach out to us at info@adventures.is. We genuinely value your feedback and would be happy to have the opportunity to welcome you on our tours in the future once again!
Best regards,
Arctic Adventures Team
Una experiencia increíble
Una experiencia increíble! Escogimos una excursión por el glaciar y nos encantó. Nuestro guía nos explicó muchísimas cosas sobre Islandia y la formación de glaciares. Una persona super atenta que te explicaba la técnica super bien y te lo hacía súper fácil. Lo recomendaría 100%
25 de julho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Aran,
Thank you so much for sharing your incredible experience with us! We're thrilled to hear that you enjoyed your glacier excursion and found our guide to be informative and attentive. It's wonderful to know that you felt well-informed about Iceland and the formation of glaciers and that our guide made the experience enjoyable and easy for you.
Your recommendation means a lot to us, and we truly appreciate your kind words. We'll certainly use your feedback to continue improving our services and providing memorable experiences for our guests.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us at info@adventures.is.
Best regards,
Arctic Adventures Team
Half day tour of Golden circle Iceland from Reykjavik The tour was exactly what had been…
The tour was exactly what had been advertised on their website. The tour guide was fun and very helpful. We had a great time. I am handicapped and use a special type of walker and the tour guide did everything to accommodate me including setting up my walker for when I got off the van for the tours. He also broke down the walker and stored it in the van for me when I returned. As a handicap person, I could not have asked for anything more. Some of the touring included walking and they're description of the walk and the level of ease was right on, in my opinion. The only negative thing I have to say is that their seats are a little bit tight when the van was at capacity, especially if you're on the heavy side. Thank you!
22 de julho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Alvaro,
Thank you so much for sharing your wonderful experience with Arctic Adventures on Trustpilot! We truly appreciate your kind words and are thrilled to hear that the tour exceeded your expectations and provided you with a great time.
We're delighted that our tour guide went above and beyond to accommodate your needs and ensure that you had a comfortable and enjoyable experience. It warms our hearts to hear that you felt supported throughout the tour, and we will be sure to pass along your appreciation to our team.
Your feedback regarding the seating capacity is valuable to us, and we will certainly consider it as we continuously strive to enhance the comfort of our guests. We apologize for any inconvenience caused and assure you that we will use your feedback to make the necessary improvements.
If you have any further questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to assist you in any way we can.
Once again, thank you for choosing Arctic Adventures, and we look forward to welcoming you back for more memorable adventures in the future!
Best regards,
Arctic Adventures team
We had a mixed experience
We had a mixed experience on the combined snowmobiling and Into the Glacier Tour. First the good: our two guides were fantastic. They were professional, knowledgeable, kind, and funny. They were the best part of the tour. We were lucky that no one else signed up for our time slot, so we had a private tour which was great. They also accommodated that I wanted to go slower on the snowmobile and my husband and son wanted to get some speed! Our one complaint, for me was major: I am a larger person and I specifically emailed the company prior to the trip to make sure that they would have larger jumpsuits available (as advertised on their website). They assured me that it would be no problem. When I got there they didn’t have any. It was really embarrassing for me, as I ended up wearing one two sizes too small and couldn’t zip it up at all. It was chilly on the snowmobile even in July. If we had come in winter, I wouldn’t have been able to participate. I then followed up with the person I had emailed after the visit to express my disappointment, and never received a reply. For $1000, I expect better. So, for this reason— even though we loved our guides—- I wouldn’t recommend using this company.
17 de julho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Traveler,
Thank you for taking the time to provide feedback on your recent combined snowmobiling and Into the Glacier Tour with Arctic Adventures. We truly appreciate your detailed insights, as they help us understand areas where we can improve our services.
We are delighted to hear that you had a positive experience with our guides. Providing professional, knowledgeable, and enjoyable tours is a top priority for us, and we're thrilled that they were able to make your tour memorable. We are also glad that you were able to enjoy a private tour tailored to your preferences.
However, we are deeply sorry to hear about the issue you encountered regarding the availability of larger jumpsuits. Please accept our sincere apologies for any discomfort or embarrassment this may have caused. Your feedback is invaluable to us, and we will be reviewing our processes to ensure that we have appropriate equipment available for all guests, regardless of size. Additionally, we apologize for the lack of response to your follow-up email. This does not meet our standards of customer service, and we will investigate this matter further to ensure it does not happen again.
We understand your disappointment and frustration, especially considering the significant investment you made for the tour. Your experience falls short of the high standards we strive to achieve, and we take your feedback seriously as we work to improve our services.
If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please feel free to reach out to us at info@adventures.is. Your satisfaction is important to us, and we are committed to resolving any issues you may have encountered.
Once again, thank you for sharing your feedback. We sincerely apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Best regards,
Arctic Adventures team
Exceptional experiences!
We did a three-day tour with Pascal of the golden circle and the south, including Katla ice cave as well as a one da tour called black and blue which included a lava cave and snorkeling in the Silfra. I could not recommend this company and our tour guide pascal enough. Everything was perfect and magical! The views took our breath away!!!!! Exceptional experiences!
11 de julho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Liza,
Thank you so much for taking the time to share your incredible experience with Arctic Adventures on Trustpilot! We are thrilled to hear that your three-day tour, led by Pascal, exceeded your expectations and left you with unforgettable memories.
It warms our hearts to know that you found everything to be perfect and magical during your time with us. We take great pride in providing exceptional experiences for our guests, and we're delighted that Pascal's guidance enhanced your journey through the Golden Circle, the South Coast, Katla Ice Cave, and the Black and Blue Tour.
The breathtaking views and magical moments you described are what we strive to deliver on every tour, and we're thrilled to have had the opportunity to share them with you.
Your feedback is greatly appreciated and will be used to further improve our services and ensure that future guests have equally amazing experiences.
If you have any further questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to assist you in any way we can.
Once again, thank you for choosing Arctic Adventures, and we hope to welcome you back for more unforgettable adventures in the future!
Best regards,
Arctic Adventures team
Not the best day to review
Not the best day to review. The pick up was an hour or more late and it rained all day. Not a problem for snorkeling but made it difficult to get in/out of a dry suit and stay dry. The guides however never lost their patience or sense of humor even when under the time pressure of the next group arriving and made it a great experience.
25 de junho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Lorraine,
Thank you for taking the time to share your experience with Arctic Adventures on Trustpilot, despite the challenging circumstances. We truly appreciate your feedback and the opportunity to address your concerns.
We sincerely apologize for the inconvenience caused by the late pick-up and the rainy weather during your tour. Your feedback is invaluable to us, and we are committed to using it to improve our services further. We will review our operations to ensure that future pick-ups are punctual, and we will explore additional measures to mitigate the impact of adverse weather conditions on our tours.
We're delighted to hear that despite the challenges, our guides maintained their professionalism, patience, and sense of humor throughout the tour. Providing excellent customer service and memorable experiences is our top priority, and we're thrilled that our guides were able to make your experience enjoyable despite the circumstances.
If you have any further questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to assist you in any way we can.
Once again, thank you for sharing your feedback with us. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable adventure in the future.
Best regards,
Arctic Adventures team
Unbelievable hike with a fantastic company
We took the 6 day trek on the Laugavegur trail with Arctic Adventures and it was amazing from start to finish. The trail itself was stunning, but was elevated to another level by our guide Hjalti who was so knowledgeable about the area and the history. We all learned so much and had a fantastic time. The meals were delicious (e.g. BBQ salmon, pasta bolognese, lamb soup) and we all ate until we were completely full each day. Everything ran like clockwork and I am already planning my next trip with them to do more trails in East Iceland. If you are considering doing this trip, just book it - you won't regret it!
18 de junho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Tom,
Thank you so much for sharing your incredible experience with Arctic Adventures on Trustpilot! We are thrilled to hear that your 6-day trek on the Laugavegur trail exceeded your expectations and left you with unforgettable memories.
It's fantastic to hear that the stunning beauty of the trail was complemented by the expertise and knowledge of your guide, Hjalti. Providing informative and engaging experiences is at the core of what we do, and we're delighted that you and your group had such a fantastic time learning about the area and its history.
We're also thrilled to hear that you enjoyed the delicious meals provided during your trek. Our team works hard to ensure that our guests are well-fed and satisfied throughout their journey, and we're glad to hear that you left each meal completely full and satisfied.
It's wonderful to know that everything ran smoothly and that you're already planning your next adventure with us. We can't wait to welcome you back and help you explore more trails in East Iceland!
Your feedback is incredibly valuable to us, and we will use it to continue improving our services and delivering exceptional experiences to our guests.
If you have any further questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to assist you in any way we can.
Once again, thank you for choosing Arctic Adventures, and we look forward to embarking on more memorable adventures with you in the future!
Best regards,
Arctic Adventures team
The absolute BEST Icelandic experience
I went on the snorkelling tour and it was absolutely the coolest experience I’ve ever had! We had a lovely driver named Storm who picked us each up from our hotels/hostels to drive us to the National Park. He was very chatty and friendly, had lots of information about Iceland and Reykjavik, and also introduced us to some Icelandic music. The actual snorkeling part was so well organised and the guides were fantastic, my group had Matt looking after us and he was amazing. Absolute highlight is photos being included in the ticket fare. Photos aren’t always important but it really was for this instance. Highly highly highly recommend!
22 de junho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Millie,
Thank you so much for taking the time to share your incredible snorkeling experience with Arctic Adventures on Trustpilot! We are thrilled to hear that it was the coolest experience you've ever had, and we're honored to have been a part of it.
It's wonderful to hear that you enjoyed the personalized service provided by our driver, Storm. We're delighted that he was able to enhance your journey with his friendly demeanor, informative commentary about Iceland and Reykjavik, and introduction to Icelandic music.
We're also thrilled that you found the snorkeling part of the tour to be well-organized and that our guides, especially Matt, provided fantastic support throughout the experience. Ensuring our guests feel safe, comfortable, and engaged during their adventures is our top priority, and we're glad that Matt's assistance made your snorkeling adventure truly amazing.
We're delighted that you appreciated the complimentary photos included in the ticket fare. Capturing those unforgettable moments underwater is indeed invaluable, and we're glad we could provide this service to you.
Your recommendation means the world to us, and we're grateful for your support!
Your feedback is incredibly valuable to us, and we will use it to continue improving our services and providing exceptional experiences to our guests.
If you have any further questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to assist you in any way we can.
Once again, thank you for choosing Arctic Adventures, and we can't wait to welcome you back for more unforgettable adventures in the future!
Best regards,
Arctic Adventures team
7 days around Iceland
This guided tour around Iceland was very well organised, with a friendly, helpful and knowledgeable guide.
The minibus was comfortable with Wifi and the hotels in the evening of good standard.
We saw all the major touristic sites, and also some less well known, and it was very interesting to have some extra little anecdotes or facts.
I would recommend using Arctic Adventures.
18 de junho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Elisabeth,
Thank you so much for sharing your experience with Arctic Adventures on Trustpilot! We are thrilled to hear that you had a wonderful time on our 7-day guided tour around Iceland.
It's fantastic to know that you found the tour to be well-organized and that you enjoyed the company of our friendly, helpful, and knowledgeable guide. Providing informative and enjoyable experiences for our guests is our top priority, and we're delighted that our guide exceeded your expectations.
We're also glad to hear that you found our minibus comfortable and equipped with WiFi, allowing you to stay connected during your journey. Ensuring our guests' comfort and convenience is important to us, and we're pleased that you were satisfied with the standard of the hotels in the evenings.
It's wonderful that you were able to explore both major tourist sites and lesser-known gems during your tour. We believe that these extra anecdotes and facts add depth to the experience, and we're thrilled that you found them interesting and enjoyable.
Your recommendation means a lot to us, and we're grateful for your support!
Your feedback is incredibly valuable to us, and we will use it to continue improving our services and providing exceptional experiences to our guests.
If you have any further questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to assist you in any way we can.
Once again, thank you for choosing Arctic Adventures, and we look forward to welcoming you back for more unforgettable adventures in the future!
Best regards,
Arctic Adventures team
We did the skidoo tour on the…
We did the skidoo tour on the Langjokull with a pick up and drop off in Reykjavik. Brilliantly organised. Well explained. A superb experience. Only comment would be the group goes at one speed (fast) so be prepared for that as it is more about speed than soaking up the experience. The stop at the glacial lake allows you to take it all in. All in all an unforgettable experience.
11 de junho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear John,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed your skidoo tour on Langjokull and found it to be brilliantly organized and well explained.
Your feedback about the group speed is greatly appreciated, and we will certainly take it into consideration as we continuously strive to enhance our tours and provide unforgettable experiences for our guests. We understand the importance of balancing speed with the opportunity to soak in the surroundings, and we will explore ways to offer a more varied pace during our tours.
We're delighted that you found the stop at the glacial lake to be an opportunity to take in the breathtaking scenery and create lasting memories. Your satisfaction is our priority, and we're thrilled to have been a part of your unforgettable experience in Iceland.
If you have any further questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. We are always here to assist you in any way we can.
Once again, thank you for choosing to adventure with us, and we look forward to welcoming you back for more incredible experiences in the future!
Best regards,
Arctic Adventures Team
Amazed by Arctic Adventures
I choose Arctic Adventures for the second time because the first was absolutely amazing and I knew that I would go without fail. Anna was our tour guide of the day, and she was absolutely adorable, a lot of chatting, always on point, and she was so prepared and the tour was organised very well. So there’s nothing to improve, they’re just perfect.
11 de junho de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Alessandra,
Thank you so much for taking the time to leave such a glowing review of your experience with Arctic Adventures on Trustpilot! We truly appreciate your continued trust and loyalty in choosing us for your adventures in Iceland.
We're delighted to hear that your second experience with us was just as amazing as the first, and we're thrilled to have Anna as part of our team. It's wonderful to hear that she made your tour enjoyable with her friendly demeanor, engaging chats, and exceptional organizational skills. We will be sure to pass along your kind words to Anna and the rest of our team.
Your feedback serves as a great source of motivation for us to continue delivering top-notch experiences to all our guests. We are committed to constantly improving and ensuring that each tour is memorable and exceeds expectations.
If you ever have any questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to assist you in any way we can.
Once again, thank you for choosing Arctic Adventures, and we look forward to welcoming you back for more unforgettable adventures in the future!
Best regards,
Arctic Adventures Team
GREAT GREAT ADVENTURE: SNORKLING IN SILFRA,
SNORKLING IN SILFRA: Where the tectonic plates collide is a crack that we snorkeled in with the competent and incredibly skilled guide Kris. The experience was unparalleled - fantastic. Kris was very attentive to safety and the movement of the participants in the cold water. If you are looking for an adventure out of the ordinary - then take this trip!
20 de maio de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Lotte,
We sincerely appreciate you taking the time to share your exceptional experience with Arctic Adventures on Trustpilot! It brings us immense joy to hear about your unforgettable snorkeling adventure in Silfra, where the tectonic plates collide, and we're thrilled to know that our guide Kris made such a positive impact on your journey.
Kris is indeed an invaluable member of our team, and we're delighted to hear that his competence and skill contributed to the safety and enjoyment of your experience. Ensuring the safety and comfort of our participants is always our top priority, and we're glad to hear that Kris provided such attentive guidance throughout the excursion.
Your feedback motivates us to continue delivering extraordinary adventures and exceptional service to all our guests. We're honored that you chose Arctic Adventures for your out-of-the-ordinary adventure, and we're thrilled that we could provide an experience that exceeded your expectations.
If you have any further questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to assist you in any way we can.
Once again, thank you for your glowing review, and we look forward to welcoming you back for more incredible adventures in the future!
Best regards,
Arctic Adventures Team
Awesome Adventures!
We were just in Iceland for 7 days and did a tour through Arctic Adventures everyday.
This company does an amazing job from start to finish. We loved every day of our trip and because of Arctic Adventures it was easy for us to get in everything we wanted to see.
Every guide was great to work with and super knowledgeable.
I highly recommend you use them for all of your tours and bookings for Iceland!
1 de maio de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Mckenzie,
Thank you so much for taking the time to share your experience with Arctic Adventures on Trustpilot! We are absolutely thrilled to hear that you had an amazing time during your 7-day tour with us in Iceland.
It's wonderful to know that our team was able to make your trip memorable and enjoyable from start to finish. Ensuring our guests have a seamless and unforgettable experience is our top priority, and we're delighted that we could help you see everything you wanted to during your visit.
We're especially pleased to hear that you found every guide to be great to work with and super knowledgeable. Our guides are passionate about sharing their expertise and ensuring that our guests have an enriching and immersive experience in Iceland, so it's fantastic to receive such positive feedback about their service.
Your recommendation means the world to us, and we're grateful for your trust and support!
Your feedback is incredibly valuable to us, and we will use it to continue improving our services and providing exceptional experiences to our guests.
If you have any further questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to assist you in any way we can.
Once again, thank you for choosing Arctic Adventures, and we can't wait to welcome you back for more unforgettable adventures in the future!
Best regards,
Arctic Adventures team
Iceland is the best!
Sindre is the best guide in the world “per capita”. Really loved the puffins. The top two best things about the trip was hiking a glacier and riding the Icelandic horses. Thanks for a great trip.
6 de maio de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Traveler,
Thank you so much for taking the time to share your experience with Arctic Adventures on Trustpilot! We are thrilled to hear that you had a fantastic trip and that Sindre made it even more memorable for you.
We couldn't agree more - Sindre is truly one of the best guides, and we're delighted to hear that you enjoyed your time with him. Puffin-watching is indeed a special experience, and we're glad you loved it!
Hiking a glacier and riding Icelandic horses are definitely unforgettable highlights of any trip to Iceland, and we're thrilled that you had the opportunity to enjoy both experiences during your tour with us.
Your feedback is incredibly valuable to us, and we will use it to continue providing exceptional experiences to our guests.
If you have any further questions, feedback, or concerns, please don't hesitate to reach out to us at info@adventures.is. Our team is always here to assist you in any way we can.
Once again, thank you for choosing Arctic Adventures, and we hope to welcome you back for more incredible adventures in the future!
Best regards,
Arctic Adventures team
Very bad customer service, complete disorganisation and a lack of respect for their customers
This company is a disaster. Very bad customer service, complete disorganization and a lack of respect for their customers. I recommend avoiding booking with them and saving yourselves troubles and money. What was supposed to be a dream holiday (and in which we invested lots of money) ended up being a huge stress.
Me and my partner have booked a 5-Day - Snaefellsnes, South Coast, and Northern Lights, tour from Artic Adventures and we ended up not doing a lot of things that we were supposed to do:
1st - on the second day of the tour, due to bad weather, we only did 1/3 of the programmed plan and we also missed the krauma geothermal baths for which we had already paid as an extra! We were dropped in Reykjavik at 12 pm and the company did not care to suggest any other program and did not even bother contacting us with apologies and to discuss about refund. I have sent them an email about this to which I never got a reply.
2nd - for us, the highlight of these 5 days would be the scheduled glacier hiking and visit to an ice cave. But surprise surprise, we ended up not doing either! At the start of the tour our guide told us that since it was April, they had changed the program internally (without contacting us) to their summer program and the glacier hike was not part of it anymore. When I asked if it was due to safety reasons, the answer was that it was not, but it was only because they decided to change their program – This shows the lack of respect to the customers who booked one thing and ended up not getting it! Also, we were told to rest at ease that even if we would not do the glacier hike, we would be able to see it and have a nice experience in the Ice cave visit.
3rd - we had been told that the ice cave visit would be done on the 5th and last day of the tour. However, on the 4th day of the tour when we were arriving to the hotel, our guide told us that the ice cave was cancelled, without providing any explanation besides that there was something wrong at the office and that we could either get refund or rebook for another day. After this, I have immediately called artic adventures, and the person that picked up said she wasn't aware of anything, and she would try to get more information. I have never heard back from her. Also, we have tried to search alternatives with other companies to ensure we could visit the ice cave, and requested to be dropped off in Vik, which was denied to us because they said the tour wouldn’t stop there (And on the 5th day of tour, we ended up stopping there after all for a long time).
Since we have not heard anything back, we called again to request an explanation on the cancelled trip and to see if there were any alternatives. The person that answered said that she was aware of the situation, that she had got many calls from other clients about the same issue, but that nothing was cancelled, and the trip would go as planned and that the guide was misinformed. And that in case something was cancelled, we would get an email.
To our surprise, on the next day, when we got on the bus to start the tour, the guide told us again that the ice cave visit was canceled, and we would go somewhere else instead. I demanded to know what was happening and the guide’s answer was that someone in the office made a mistake, booked our trip wrongly, so now they could not get any buses for us to go to the ice cave.
While if a trip had been cancelled due to bad weather, as happened on the 2nd day of the tour we would understand, however, we cannot accept that a professional tour company makes such a big mistake letting the clients be highly penalized. We did not get what we paid for and we felt we were mistreated and played with.
In the final day of our tour, I sent an email asking for clarifications and refund and compensation. The only reply I got was that they would investigate and come back to me asap. After 15 days, 2 emails and a phone call, I did not get any reply yet. Moreover, I was told on the phone that this could take several weeks as my complaint was not the only complaint they have.
10 de abril de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Tomas,
Thank you for sharing your feedback with us, although we're deeply saddened to hear about your disappointing experience with Arctic Adventures. We sincerely apologize for the inconveniences and frustrations you encountered during your tour.
First and foremost, please accept our sincerest apologies for the disruptions caused by the weather on the second day of your tour and the subsequent changes to the itinerary. We understand how frustrating it must have been to miss out on the Krauma Geothermal Baths, especially after having paid for it as an extra. We acknowledge that our communication regarding alternative plans fell short, and for this, we are truly sorry.
Furthermore, we deeply regret the miscommunication and changes regarding the glacier hiking and ice cave visit. It's unacceptable that you were not informed in advance of the changes to the program, and we apologize for any inconvenience and disappointment this caused. Our team should have handled the situation with more transparency and professionalism, and we take full responsibility for the oversight.
Regarding the cancellation of the ice cave visit and the subsequent confusion, we understand your frustration and are truly sorry for the inconvenience caused. We assure you that we are investigating the matter internally to prevent similar issues from occurring in the future. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to taking the necessary steps to enhance our services and communication processes.
As for the lack of response to your emails and phone calls, we sincerely apologize for the delay and any frustration it may have caused. Please rest assured that we are taking your complaint seriously and will do everything possible to prevent such cases from occurring in the future.
Once again, we apologize for the negative impact this experience has had on your holiday. If you have any further questions or concerns, please don't hesitate to reach out to us at info@adventures.is. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction.
Thank you for your understanding and patience.
Best regards,
Arctic Adventures team
Terrific tour guide & breathtaking country
Our tour guide was terrific. He smoothly made adjustments when the weather required. Each location was beautiful!! I highly recommend Arctic Adventures and hope to return again!
7 de abril de 2023
Opinião espontânea
Resposta da Arctic Adventures
Dear Tina,
Thank you so much for taking the time to share your positive experience with Arctic Adventures on Trustpilot! We are thrilled to hear that you had a fantastic time on your tour and that our guide made your experience memorable by smoothly adapting to the weather conditions.
It's wonderful to know that you found each location beautiful and that you would highly recommend Arctic Adventures to others. Your recommendation means a lot to us, and we truly appreciate your kind words.
At Arctic Adventures, we are constantly striving to enhance our services and provide exceptional experiences for our guests. Your feedback is invaluable in this process, and we will certainly use it to further improve our offerings.
If you ever have any questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at info@adventures.is. Our team is here to help and ensure that you have a seamless and enjoyable experience with us.
Once again, thank you for choosing Arctic Adventures, and we look forward to welcoming you back for another unforgettable adventure in the future!
Best regards,
Arctic Adventures team
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