adventuro Opiniões 80

Resposta da adventuro

Actualizada a 1/05/2025

Hi Tim,

Thank you for taking the time to leave a review, and we're sorry to hear you're disappointed.

We’d like to clarify a few points for you and for others reading this:

No Mark-Up: We do not add any markup to prices on adventuro. The price you paid for the guided Group Giant Paddle Boarding session was exactly the same as booking it directly with the provider. There is no £120 difference in price. What you are referring to is if you booked a different bundle of activities.

Product Confusion: It appears there was some confusion between two very different activities. You booked a guided group session designed for large stag or hen groups, which includes games, instruction, and support from qualified staff. The alternative you’ve referenced in your review — a simple, unguided hire — is a smaller, self-directed rental for up to 6 people, at a different location and run by a different provider. It’s not the same product.

Transparency: The activity listing clearly stated it was a guided group session. This was shown before booking, at checkout, and in your confirmation. We also offered a goodwill refund of £20, in addition to a £20 discount applied at the time of booking, even though no error occurred on our part.

We do our best to make every listing as clear as possible, and we're always here to answer questions before booking. While we regret that this wasn’t the right activity for your group, we stand by the transparency and fairness of the service we provided.

We really hope to be able to help with another booking in the future and hope you have a fantastic day on Saturday.

Best regards,
Max
CEO of adventuro

Resposta da adventuro

30/04/2025

Thanks so much, Dane! We're really glad to hear the team made you feel at ease and that you found the prices reasonable. We work closely with experienced local partners to keep things friendly, professional, and good value. Hope to see you back on adventuro soon!

Resposta da adventuro

30/04/2025

Thanks, Frieda – we’re so pleased you and your family had a great time gorge scrambling! Mark’s brilliant with families and it’s lovely to hear you felt well looked after. We hope to help you plan your next outdoor experience soon through adventuro.

Resposta da adventuro

10/04/2025

Thanks for your review! I am glad you had a great time. We hope to be able to help you find more activities in the future.

Thanks,
Max

Resposta da adventuro

30/04/2025

Thanks, Craig! We’re so glad you enjoyed the experience. Thanks for booking through adventuro!

Resposta da adventuro

2/10/2024

Hi Libby,

Thank you for your review and I am glad you had a good time!

I will check in with the bike provider to understand why there was a misunderstanding, so we can ensure that doesnt happen again. I apologise for any extra waiting you had!

We hope to see you book something again soon.

I have just sent you a £10 voucher for your next booking for the inconvenience.

All the best,
Max

Resposta da adventuro

23/08/2024

Hi Jade,

I have now processed your refund.

We are sorry that you had a poor experience. We have looked through our various channels and cannot find any contact from you, so although it is a shame to receive a poor review as a new and growing business, we are pleased that you have let us know, so that we could resolve this for you.

For context, we do rely on communication from the instructor to know that the session was cancelled to process the refund. We did not receive this information, which is the reason for the delay. We sincerely apologise for this, and have reviewed our systems to make it more straightforward for our partners to notify us of a cancellation.

I have also sent through an extra voucher for your next session booked through us.

If for any reason you have not received this correspondence, please do not hesitate to contact us via our live chat, where one of our team would be more than happy to assist you.

All the best,

Max
Co-founder