The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job. Thank you
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The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job. Thank you
A empresa respondeu
I have reduced the rating because we had a longer wait than we had been told, despite the issue bring classed as an emergency. However, Michael, the engineer,was great. He listened to the issues that... Ver mais
A empresa respondeu
Michael rang to let us know he was on his way. Was punctual and carried out the job quietly allowing me to work from home with no disruptions. When he finished he took the time to show me how the disp... Ver mais
A empresa respondeu
We had our smart meter system upgraded for gas and electricity. Yas the engineer was super friendly and efficient and had it all changed and setup done. He explained in detail how it work and left... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Resposta da Aes Smart
Our engineer was Darren Wood.
Darren was not only prompt but very helpful, knowledgeable and friendly during his visit and his advice was also very useful.
We have two small dogs and he was extremely good at handling them as well.
We would like to express our thanks

Resposta da Aes Smart
Abbas worked very hard to successfully install our gas meter in a small space. Much appreciation.

Resposta da Aes Smart
I'm happy with how prompt the engineer was and he kept to the time he said the whole job was going to take. Thanks Michael P.

Resposta da Aes Smart
Lots of contact before visit so clear about date and time. Dean called the day before and when he was on his way. He arrived early, which was good. He was friendly and polite and made no mess. He explained about the new smart meter clearly and repeated it when I asked.

Resposta da Aes Smart
Darren arrived promptly very informative on both of metres work done quickly

Resposta da Aes Smart
Greg arrived promptly to carry out his job, very cheerful and polite, carried out the smart meter installation efficiently.
Explained the monitor
A pleasure to have him working in our home

Resposta da Aes Smart
Michael P was fab, on time and got everything sorted quickly. Explained the smart meter and estimated charges per year for different devices. Thank you for a hassle free experience

Resposta da Aes Smart
Darren came to fit my smart meter and was brilliant from start to finish. He was very efficient and informative explaining what he had to do and giving tips on ways to reduce energy consumption.
Very pleased with my experience today. Thanks Darren 👍

Resposta da Aes Smart
Darren, the gas engineer who replaced my meter after I contacted So Energy, provided outstanding service. He was polite, extremely knowledgeable, and very informative throughout the whole process. He took the time to answer all my questions and even shared useful energy-saving tips to help reduce my usage at home. His professionalism and friendly attitude made the whole experience smooth and stress-free.
A big thank you to Darren for his excellent service—I really appreciate it!

Resposta da Aes Smart
Adam Forster did a great job, super efficient and on time thanks! Estelle

Resposta da Aes Smart

Resposta da Aes Smart
Engineer Michael was so polite and took time to teach me how the meter operates for a clear understanding.

Resposta da Aes Smart
Darren wood came and put in my new electric meter was very professional and explained everything to me and cleaned up any mess that was made vet professional at his job thanks again for your help

Resposta da Aes Smart
Fantastic job! Jeff was our engineer, he explained the process very clearly, showed us how to use the meter, answered all our questions. Really great job! Thank you!

Resposta da Aes Smart
Michael peers came and fitted the meter 07/02/2025 great guy all done perfectly

Resposta da Aes Smart
Very efficient from start to finish. Michael Peers rang 20 mins before he arrived to say he was on his way. He seemed friendly, fast and efficient. Took around 90 mins to swap over my gas and electricity meters. No mess left behind. Great service.

Resposta da Aes Smart
Patryk Harazny was brilliant, he called before arriving and even offered me an earlier time slot.
He was polite, well mannered, sociable and just a genuinely nice person.
He worked quickly, efficiently and communicated what he was doing and going to do.
He was a pleasure to have.

Resposta da Aes Smart
Absolutely amazing, even helped with bringing in my shopping delivery lovely man and great work explained everything in a lovely way, Thankyous

Resposta da Aes Smart
Smart meter instal
I live on my own so I was very grateful to get a phone call from the engineer (Darren Wood) to say he would be arriving in 5 minutes.
He explained everything he was going to do inside & outside the house.
Unlike a lot of workmen he closed my door when he was going outside (I know might be trivial but it matters to me as I don’t like my door being left open).
Everything was explained about how my smart meter works & I was also given advice on energy efficiency.
Darren was friendly & professional in his approach. I’m a pensioner so it is important to me that I feel comfortable in my own home, which I did.
Thank you

Resposta da Aes Smart
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