Quick to order via the chatbot, not so quick to access to human beings. Heavily reliant on AI including weekends where access to chat bot is closed. Refunds have to be undertaken online. Poor timescal... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The quality of the jeans I ordered was great. I did have a slight issue with the time taken for me to receive the items - it took a day or two longer than stated on ordering, but when I contacted Cust... Ver mais
A empresa respondeu
First time shopping with A Farley and Five Star service from Freya and the team. Although the shoes were not right for me, Freya provided excellent customer service throughout making what could hav... Ver mais
A empresa respondeu
The boots themselves are gorgeous! Really sturdy and they look and feel good quality. I did have a slight issue with delivery, however this was rectified quickly by customer service and I am very sati... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de botas
- Loja de calçado
- Loja de moda feminina
- Loja de moda masculina
- Loja de roupa
Escrito pela empresa
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Informações de contacto
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, Reino Unido
- support@afarley.co.uk
- afarleycountryattire.co.uk
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
False Stock Advertised - Be Cautious
Items out of stock - please check with this company that they actually have stock before buying.
I purchased two items worth over £200, and was told a full week later that unfortunately the items were out of stock (even though in stock online). The same email said we would have stock in two weeks, however should be sooner.
Fast forward to today, and I have been informed that the items are not in stock at all, and wont be being restocked at all and this is due to the manufacturer.
The issue with this is the fact that I waited two weeks to get these items, which were never coming and now it is sold out world wide. This is an absolute disaster in customer service and a failing from top to bottom.
Never at any point in the communication did they mention offering a refund, so I have requested this myself. All they could offer was a 15% discount code.
If better and quicker communication was provided, I would have been able to secure the items from another manufacturer. A Farley should be careful when they advertise sought after items in stock when it is false.
29 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
We’re so sorry to read your review and to hear about the disappointment caused by this experience — please accept our sincere apologies.
Our Customer Service Manager, Emmie, reached out to you via email yesterday and is very keen to get this resolved for you as quickly as possible. If you could kindly get back to her when you have a moment, she’ll make sure everything is sorted promptly.
Once again, we’re truly sorry for the inconvenience and frustration this situation has caused.
Kind regards,
A Farley Country Attire.
really pleased with the help i received…
really pleased with the help i received from Kayleigh put my mind at rest after not getting much joy from the company the day before. Thank you Kayleigh
28 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely feedback! We’re really pleased to hear that Kayleigh was able to reassure you and turn things around after your earlier experience — we’ll be sure to pass your kind words on to her 🙂
Kind regards,
A Farley Country Attire.
Professional
Such a professional and courteous response to my question. Thank you Kayleigh for not only actioning my request immediately but for the most pleasant way in which you advised me. Lovely to speak to a CS representative who reflects the ethos of her company.
27 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your kind words! We’re delighted to hear that Kayleigh was able to assist you so professionally and left such a positive impression. She’ll be thrilled to know her helpfulness and manner were appreciated 😊
Kind regards,
A Farley Country Attire.
Second to None!
The selection at A Farley is second to none and the staff are super helpful! I needed to change an item and they kept me updated and sorted it quickly and efficiently, will definitely be using them again!
13 de outubro de 2025
Spoke to Kayleigh regarding a return…
Spoke to Kayleigh regarding a return and advice about one of their products.she was extremely polite professional and couldn’t do enough to help. The initial dealings I had with the company was not good at all but the customer service I have had with them since is second to none they certainly have redeemed themselves and I will certainly give them more business in the future.
24 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for giving us another chance and for your lovely feedback about Kayleigh — she’ll be so pleased to read your comments! We’re really happy to hear that your recent experience has restored your confidence in us, and we look forward to welcoming you back again in the future 😊
Kind regards,
A Farley Country Attire.
Ordered from A Farley Country Attire
Ordered from A Farley Country Attire, spoke to Livvy Elliot in customer service, who was outstanding. Gave me all the information I needed on my purchase. Follow up, replies to email was first rate. Livvy is gold class customer service. Couldn't be happier with what I was provided. If I could poach Livvy into my company in Australia, I would in a heartbeat. A Farley Country Attire have a true superstar in their employee.
24 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
What a wonderful review — thank you so much for your kind words! 🌟 We’re absolutely delighted to hear how well Livvy looked after you and that you were so pleased with the service. I’ll be sure to share your feedback with her — it will make her day!
Kind regards,
A Farley Country Attire. 😊
A Farley is a family run store with a focus on service
A Farley is a family run store with a great website. Unfortunately I don't live close enough to visit their store in person but I have shopped online with them several times and the service is just perfect. Customer service over the phone or if you need to email is first class. Their products are great quality brands. Their rewards scheme is great as well.
13 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your wonderful review! We’re delighted to hear how much you enjoy shopping with us online and that our customer service team has looked after you so well. We really appreciate your continued support and lovely feedback about our products and rewards scheme 🙂
Kind regards,
A Farley Country Attire.
Good customer service
Item wasn’t delivered within the promised timescale . However after sales follow up was good .
16 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
We’re really sorry to hear about your experience. I can see your order has now been delivered, and our manager Emmie has been in touch with you via email — if you could please get back to her directly, she’ll be more than happy to speak with you regarding the issues and help resolve this for you 🙂
Kind regards,
A Farley Country Attire.
Excellent
I was looking for a pair of riding boots and found an Ariat pair on the A Farley Country Attire site, that met all my needs and at an excellent price too. I placed my order and it arrived next day, free postage too. Great experience all round. I have seen many items on their site too, so I will be purchasing from them again.
14 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review! We’re so pleased to hear you found the perfect pair of Ariat boots and that your order arrived so quickly. It’s great to know you’ll be shopping with us again — we really appreciate your support 🙂
Kind regards,
A Farley Country Attire.
Delivery address did not transfer…
Delivery address did not transfer correctly from my PayPal account. Called to explain, Kayleigh was so helpful and quickly put things right. Customer service really good compared with many where support is so superficial.
9 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review! We're so pleased Kayleigh was able to help get everything sorted for you quickly. It’s great to hear you were happy with the service 😊
Kind regards,
A Farley Country Attire.
Fabulous quality leather jacket and…
Fabulous quality leather jacket and next day delivery
8 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely feedback! We're delighted to hear you’re pleased with the quality of your leather jacket and our speedy delivery 😊
Kind regards,
A Farley Country Attire.
Excellent service
The telephone service is helpful, knowledgeable and efficient, which is exactly what the customer needs. Importantly this is the case every time.
15 de setembro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your kind words! We're thrilled to hear our team consistently provides the helpful and efficient service you deserve — we’ll be sure to share your lovely feedback with them 😊
Kind regards,
A Farley Country Attire.
Quality service
Great choice of quality merchandise. I had one query which was dealt with so quickly by Livvy Elliott. Would definitely recommend with confidence.
5 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely feedback! We're delighted to hear you were pleased with the service and that Livvy was able to help so quickly 😊
Kind regards,
A Farley Country Attire.
Read the reviews before ordering, I dont think they hold stock
Read the reviews before ordering, I wish I had. Very slow delivery time and no information on progress. Took a phone call and several emails before acknowledgement that items were out of stock. Finally after asking for cancellation and refund were they finally sent.
1 de setembro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
We’re really sorry to hear about your experience — that’s certainly not the level of service we aim to provide. It sounds like your order didn’t receive the communication updates it should have, and we completely understand your frustration. We’ll review what happened to ensure this doesn’t occur again. Thank you for bringing it to our attention.
Kind regards,
A Farley Country Attire.
Really happy customer
I have purchased a few times from A Farley. Super satisfied Can only give 5 stars plus . I am always kept informed of my purchase til delivery. Really friendly to deal with hood prices gorcquslity clothing. Can highly recommend.
3 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your wonderful review and continued support! We're delighted to hear you're always happy with your purchases and service — your kind words mean a lot to the whole team 😊
Kind regards,
A Farley Country Attire.
great product and the service in the end was exemplary
so after a shaky start this company were amazing, they resolved everything perfectly and with a smile to boot - thank you
18 de setembro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
We’re very sorry to read your comments and to hear how disappointed you’ve been with your experience. Our manager, Emmie, has already been in touch with you by email, so please don’t hesitate to reply directly to her if you’d like to discuss this further. We’d really like the chance to resolve things for you. 🙂
Kind regards,
A Farley Country Attire.
Good range of products and great prices
I have purchased a number of items over the few years from this company and have always been happy with the products, service and price.
I have today placed an order over the phone with Livvy Elliott who way most helpful.
I can say even when they don't get it right (not often) they do manage to resolve the issue quickly.
30 de setembro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your continued support over the years! It’s wonderful to hear you’ve always been happy with our products, service and prices, and I’ll be sure to pass your kind words on to Livvy. We really appreciate your understanding when the occasional hiccup happens, and we’re glad we can get things resolved quickly for you. 🙂
Kind regards,
A Farley Country Attire.
The fact they pushed my order out…
The fact they pushed my order out quicker so my daughter could receive them for her birthday at no extra charge fantastic service
26 de setembro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your kind words! We’re delighted we could speed things up so your daughter had her gift in time for her birthday — that makes us really happy to hear. We hope she loves it!
Kind regards,
A Farley Country Attire. 🙂
Livvy was great
Livvy was great, really responsive and sorted my query immediately.
29 de setembro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your lovely feedback! We’re so pleased to hear Livvy was able to help so quickly and get everything sorted straight away. We’ll be sure to pass on your kind words to her.
Kind regards,
A Farley Country Attire. 🙂
Oliver helped me with a delivery…
Oliver helped me with a delivery problem. Highly recommend and will be using again.
22 de setembro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for sharing your experience! We're delighted to hear that Oliver was able to assist you with your delivery problem and get everything sorted smoothly. Your recommendation means a great deal to us, and we look forward to welcoming you back again in the future 🙂
Kind regards,
A Farley Country Attire.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.