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Affinect helps hospitality businesses improve loyalty, retention, and guest engagement. Built for restaurants, cafés, beach clubs, entertainment venues, retail spaces, and multi-location operators, Affinect brings together customer data, digital loyalty, targeted campaigns, automation, and visitor intelligence on a single platform. The goal is simple: help businesses understand who their guests are, how often they return, what they respond to, and how to bring them back more effectively. Affinect supports loyalty programs, digital coupons, behavioral segmentation, guest profiles, campaign attribution, visitor analytics, and multi-location insights. Hospitality teams can segment guests by visit frequency, recency, location, birthday, campaign engagement, loyalty activity, or return behavior, then use that data to send more relevant communication across email, WhatsApp, SMS, and other connected channels. Guest WiFi and QR touchpoints can also be used as consent-based data-capture tools, helping businesses identify in-person visitors who would otherwise remain anonymous. Instead of relying only on social media, delivery platforms, paid ads, or disconnected booking systems, Affinect helps venues build a more useful first-party customer database from their existing guest traffic. The platform is designed for teams that want practical retention tools without adding unnecessary operational complexity. It helps marketing, operations, and leadership teams see which guests are returning, which campaigns are working, which offers are being redeemed, and where customer engagement can be improved. Affinect works with hospitality and experience-led businesses that want to move beyond generic promotions and build more measurable, long-term customer relationships.
1405, Latifa Tower, SZR, Dubai, 0000, Dubai, Emirados Árabes Unidos
4,0
4 opiniões
Sem histórico recente de solicitação de opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Affinect has been a great tool for a business with high footfall (restaurants and club)
I feel leveraging wifi as a tool to gather data and communicate with them is an untapped avenue. Affinect helped us achieve a new marketing channel.
Easily digestible data via a beautiful dashboard. Lets me get a snapshot of what's going on very quickly. Loads of features and options to get what you need and drive customer visits. Turning in person visits into reliably captured data about our customers along with consent to communicate with our customers. Team works hard to develop new features that are actually helpful.
The product, the team and the results and data provided all make for a great solution for an F&B business. Affinect us a great asset thay comes with great solutions all in one platform.
Affinect is one of the most efficient tools I have used. As a marketer, it serves as a one-stop platform that has become highly valuable to our operations, which is why we decided to roll it out across all of our properties.
The team behind Affinect continuously works on new developments and platform updates to enhance the user experience and better serve its customers.
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