My afro hair craves moisture and these products deliver all without too much oily build up. I am using the oils, Nourish and Restore oils on a daily basis. These products are aptly named, my hair does... Ver mais
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I have been using Afrocenchix products for over 3 years now.The products smell amazing and help me and my 3 daughters maintain our afro hair. There are always great deals to take advantage of. Duri... Ver mais
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Your product was recommended by a friend who uses your products on her natural hair. I love the smell of your products the way it makes my coiled hair shine and keep it's curls and the LOC system whic... Ver mais
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Great, natural, quality products, fast delivery, nice packaging. My only criticisms: 1. The dispenser pump for the hair oil is sometimes difficult to unlock. 2. The Moisture Locking hair oil bott... Ver mais
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Informações sobre a empresa
- Fornecedor de produtos de beleza
- Loja de produtos de beleza
- Fabricante de cosméticos
- Fábrica de cosméticos
- Loja de produtos para cabelo
- Loja de cosmética
Sobre Afrocenchix
Escrito pela empresa
Afrocenchix: Making Natural Simple
In 2008, Afrocenchix embarked on a mission to discover the ideal, health-conscious, and user-friendly products for Afro Hair. Recognizing the uniqueness of every curl, coil, and kink, we curated a line of vegan products that seamlessly combine organic ingredients with the synergy of thorough research and personal hair experiences.
Our product range, spanning from sulphate-free cleansers to nourishing conditioners and innovative styling solutions, is meticulously crafted to nurture and safeguard Afro hair, regardless of its texture or type. We take pride in formulating products that align harmoniously with Afro hair's natural structure, facilitating the attainment of healthy, vibrant locks from root to tip.
Beyond offering exceptional products, Afrocenchix has cultivated a community centred on self-love and empowerment. We firmly believe that embracing one's natural hair is a compelling declaration of self-acceptance and pride. Serving as a platform that honours the versatility of natural hair, Afrocenchix is dedicated to supporting individuals throughout their unique hair journeys, whether they prefer coils, braids, afros, or protective styles.
At the core of Afrocenchix is a commitment to sustainability. Each product reflects our dedication to minimising environmental impact through eco-friendly packaging and ethical sourcing practices.
Join us in celebrating the beauty of natural hair and the joy of embracing your authentic self. Experience the essence of natural hair care with Afrocenchix – where science, nature, and community intertwine to create a transformative journey.
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Informações de contacto
Watford Metro Centre, Unit 13, Dwight Rd , WD18 9SB, London, Reino Unido
- info@afrocenchix.com
- afrocenchix.com
4,4
Excelente
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kind service
It took awhile to receive the product but after reaching out and inquiring the representative was kind and knowledgeable and super willing to correct their error, for that I’m grateful. Integrity!!!!!
30 de maio de 2024
Resposta da Afrocenchix
Hi Yvonne. Thank you so much for your positive feedback! We're glad to hear that our representative was able to resolve your issue and provide you with excellent service. We value integrity and strive to provide our customers with the best possible experience. We appreciate your understanding and patience, and we're thrilled that you're satisfied with the outcome. Thank you for choosing us!
Resposta da Afrocenchix
Hello Gwen. Thank you so much for your positive feedback! We're thrilled to hear that you love our products and had a smooth delivery experience. Your satisfaction is our top priority, and we appreciate your kind words.
Always a good experience and great value
Easy ordering and great value. Fast delivery and issue that came up was resolved promptly and efficiently. Love these products and use with confidence
28 de maio de 2024
Resposta da Afrocenchix
Hi Sharon. Thank you so much for the fantastic review! We're thrilled to hear that you had a positive experience with our ordering process, fast delivery, and customer service. We pride ourselves on providing great value and high-quality products that you can use with confidence. Your satisfaction is our top priority, and we're delighted that we could resolve your issue quickly and efficiently. We appreciate your support and look forward to serving you again in the future!
Resposta da Afrocenchix
Hi Matilda. Thank you so much for the positive feedback! We're delighted to hear that you love our product and that you were pleased with the packaging and delivery speed. We strive to provide an excellent customer experience from start to finish. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We appreciate your support and hope to serve you again in the future!
Resposta da Afrocenchix
Hello Kay. Thank you so much for sharing your experience! We're thrilled to hear our products are a hit with your whole family. It means a lot to us that you trust us to be a part of your routines.
Resposta da Afrocenchix
Hello Marian. Thanks for the awesome feedback! We're so happy to hear you're loving the scent of our product.
Good moisture sealant
Good moisture sealant. Reasonably priced with 20% discount and great delivery service. Thank you!
10 de maio de 2024
Resposta da Afrocenchix
Hello Pauline. We're so glad you found our product to be a great value! It's important to us that we offer high-quality products at a fair price, and it sounds like we hit the mark for you. Thanks for the shoutout about our delivery service too – we aim to make the whole experience a positive one!
Great quality products
Great, natural, quality products, fast delivery, nice packaging. My only criticisms:
1. The dispenser pump for the hair oil is sometimes difficult to unlock.
2. The Moisture Locking hair oil bottle leaks when I'm travelling with it, even when the pump is closed.
3. Plastic bottles are not environmentally friendly.
The products are terrific and good for my hair so it's a disappointment that there are these drawbacks.
20 de maio de 2024
Resposta da Afrocenchix
Hello Claudia. Thank you so much for taking the time to share your feedback! We're thrilled to hear you love our products and appreciate your compliments about our fast delivery and packaging.
We value your criticisms as well, and we apologize for the issues you've experienced with the dispenser pump and leaking bottle. Your feedback is very important to us, and we'll be sure to pass it on to our product development team for review.
Regarding the use of plastic bottles, we acknowledge your concern about environmental impact. We are actively exploring more sustainable packaging options and hope to implement them in the future.
We appreciate your understanding and hope you'll continue to enjoy our products despite these minor drawbacks.
Resposta da Afrocenchix
Hello Lance. Thank you for sharing your positive experience and 4-star rating! We're thrilled to hear that you were happy with the prompt delivery.
Great products that were delivered…
Great products that were delivered promptly and well packaged. Natural ingredients are great for my damaged hair and is helping regrowth from alopecia.
2 de maio de 2024
Resposta da Afrocenchix
Hello Judith. Thank you so much for the fantastic feedback! We're delighted to hear that our products are working well for your damaged hair and aiding in regrowth from alopecia. It's our priority to provide effective products with natural ingredients, packaged securely and delivered promptly. We appreciate you sharing your experience!
I'm finding that seal and nourish are…
I'm finding that seal and nourish are very good products. My hair can be very dry and breaks easily. Applying
both keeps my hair in good condition. I only need to use a small amount which means the bottles last a long time. At this time I haven't anything negative to say.
23 de abril de 2024
Resposta da Afrocenchix
Hi Rebecca. Thank you so much for taking the time to share your positive experience with our Seal and Nourish products! We're thrilled to hear they are working wonders for your dry, breakage-prone hair. It's great to know that a little goes a long way, making the bottles last. We appreciate your kind words and look forward to continuing to provide you with effective hair care solutions.
Resposta da Afrocenchix
Hi Wendy. Thank you for taking the time to share your positive experience! We're glad to hear you were satisfied with the product, price, and delivery speed.
My hairs best friend
I love your range of natural products. They smell so good and have improved the quality, health and growth of my 4c hair. After trying so many afro hair care regimes its finally great to have found one that I love and so does my hair. Love to go online and read all the tips and advice.
8 de abril de 2024
Resposta da Afrocenchix
Hi Rosemary. Thank you so much for your wonderful feedback! We're thrilled to hear that our natural products have made such a positive impact on your 4c hair's quality, health, and growth. It's incredibly rewarding to know that we've helped you find a hair care regime that both you and your hair love. We appreciate you taking the time to share your experience and for being a valued customer.
My favourite products
I am a great enthusiast and customer of these products especially my favourite SWIRL spray..my hair responds so well to the daily use
9 de abril de 2024
Resposta da Afrocenchix
Hello Zephyr. That's amazing! We're so happy to hear the SWIRL spray has become your favorite and is working wonders for your hair. Thanks for being a fan!
Resposta da Afrocenchix
Hi Patricia. We're glad to hear your order arrived on time! We strive to get your Afrocenchix goodies to you as quickly as possible. Thank you for your feedback and for choosing us!
Don't respect customer data
I shopped here quite a while ago, the experience was decent. However recently, the CEO has decided to take their customer data and sign us all up for her newsletter! This is a massive breach of trust, we hand over our details trusting they will be used for a specific purpose. There was absolutely no mention of our data being free use for whatever personal projects the owners see fit to start. I can't consider using an organisation which such a fundamental lack of respect for data privacy. Not to mention nobody cares about your uninspired, plain, newsletter... it is not 2006!
18 de abril de 2024
Opinião espontânea
Resposta da Afrocenchix
Thank you for bringing this to our attention, Kevin and I’m truly sorry you received unwanted emails. The former CEO left the business and since then we’ve strengthened our data‑privacy processes: all marketing messages now require clear, opt‑in consent and can be unsubscribed from immediately.
We’d appreciate the opportunity to put things right and confirm your preferences—please email us at info@afrocenchix.com so we can help.
Resposta da Afrocenchix
Hi Christine. We're so glad you think so! It's always wonderful to hear that our products are consistently meeting your expectations. Thank you for your continued support and for sharing your feedback with us.
Great products for my daughter’s…
Great products for my daughter’s sensitive scalp, quick delivery and the cherry on top was the discount😀.
1 de abril de 2024
Resposta da Afrocenchix
Hi Liz. We're so happy to hear our products are gentle enough for your daughter's sensitive scalp! It's our mission to create hair care that's both effective and kind to all types of hair and skin. We're also glad you enjoyed our quick delivery and discount - that's the cherry on top for us too! Thank you for sharing your experience!
Faulty packaging
Overall the product performs well I bought the wash day set for £89 , the hair cream ( smooth) has a lid that doesn’t work and cream that doesn’t come out of the bottle, this is disappointing for the money I’m expecting for issues like this to not occur
25 de março de 2024
Resposta da Afrocenchix
Hi Sherice,
Thank you for letting us know about the issue with the Smooth hair‑cream dispenser—I’m sorry it affected your experience with the Wash Day Set. Please email us at info@afrocenchix.com so we can discuss this further and assist you directly.
The product caused an allergic reaction especially the oil, it made me sneeze nonstop for two days. I will not buy it again. Now I’m forced to toss all of the three products.
Keep the original recipe. I was a fun of your products but since I got the allergies from the products. I am no longer a fun. It was a total waste of my money. I will appreciate a refund if possible. Thanks!
25 de março de 2024
Resposta da Afrocenchix
Hi Kossie,
I’m sorry to hear you experienced an allergic reaction—your comfort and safety are extremely important to us. Thank you for sharing this feedback; we take it seriously and would like to understand more about what happened. Please email us at info@afrocenchix.com so we can look into this with you and offer support.
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