Bought a maxi for a summer event and it photographed beautifully. More importantly I was comfortable in it for hours which is usually where occasion dresses let me down. The fabric did not feel stiff... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Drop shipping garbage. They'd clearly cut the tags out of pants that were apparently large pants that fit like smalls (I'm gonna assume so you can't tell the pants are probably actually worth $2.5). T... Ver mais
A empresa respondeu
Took the jacket away for a weekend trip and ended up wearing it most of the time. It was warm enough for cooler evenings without being annoying to carry around during the day. The checked lining is a... Ver mais
A empresa respondeu
The jacket I received was ordered as a XL but fits like a s/m. Overall quality of jacket not impressed, looks better online in the picture than one. Struggling with return, didn’t get a quick answers... Ver mais
A empresa respondeu
3,2
Aceitável
26 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Buyer Beware
Purchased a “woven linen fabric” suit described as a tailored formal suit. When the suit arrived, I was very disappointed. The material was nothing like what I expected from the description. It was a very soft, stretchy, casual fabric that looked and felt much more like tracksuit/sweatshirt material than woven linen suiting. There was also no fabric-composition label inside the garment.
I contacted Ainsley Harlow to explain that the item I received did not appear to match the product description. Their customer service acknowledged my concerns about the “linen fabric and tailored finish,” but offered me either a 15% refund to keep the suit or a full refund if I returned it to their fulfillment center in China at my own expense.
After going back and forth with them for several weeks, they continued to require me to pay the international return shipping, which they estimated at approximately $40–$50 or more. They would not provide a prepaid return label.
The issue is that the product I received appears substantially different from the material and type of garment that was advertised. Carefully consider the return policy and potential international return costs before purchasing.
5 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
The item looked a little darker in…
The item looked a little darker in person than on my screen but I actually prefer the colour this way. Fit and fabric were both good so I kept it.
6 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
SCAM. Do not buy.
SCAMMY. Do not buy from this company. They are a dropshipping company and will send you an item that looks nothing like the website photo, and then force you to pay upwards of $30-$40 to send the item back, even thought their website states otherwise.
1 de setembro de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Drop shipping garbage
Drop shipping garbage. They'd clearly cut the tags out of pants that were apparently large pants that fit like smalls (I'm gonna assume so you can't tell the pants are probably actually worth $2.5). They were approximately the texture of sandpaper and when I tried to return them I was treated to the worst customer service experience I've had to date.
20 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Nice shirt good fit and easy to match…
Nice shirt good fit and easy to match with pretty much anything. Exactly the sort of basic I was looking for.
17 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
First time ordering here
First time ordering here. Checkout was simple confirmation came through straight away and the parcel arrived in good shape.
12 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Horrible product
Horrible product. Impossible to return.
Based in China.
30 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Bought a maxi for a summer event and it…
Bought a maxi for a summer event and it photographed beautifully. More importantly I was comfortable in it for hours which is usually where occasion dresses let me down. The fabric did not feel stiff and the shape stayed flattering throughout the evening.
25 de julho de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
It took two weeks for the dress to get…
It took two weeks for the dress to get here. And when it got here, for a wedding mind you, it wasn't even the correct dress. It was a completely different style and different color. They said they couldn't do anything to get us the correct dress in time. Do NOT buy from this company if you'd like to receive the correct dress in a normal amount of time.
27 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Horrible customer service, return policy a lie?
The jacket I received was ordered as a XL but fits like a s/m. Overall quality of jacket not impressed, looks better online in the picture than one. Struggling with return, didn’t get a quick answers back. Explained I wanted a refund instead I got a reply for an exchange although the website states refund eligible 60 days upon delivery. Now got a message stating they need pictures. Still waiting on reply back. Horrible customer service and at this point refund policy seems to be a lie on their part. Do not order from them.
2 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
The piece i chose feels simple in the…
The piece i chose feels simple in the best way. Good shape comfortable fabric and easy to dress up or down depending on the day.
21 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
I like that the men's section has…
I like that the men's section has fairly simple pieces. Nothing too loud just stuff that is easy to wear regularly.
17 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Took the jacket away for a weekend trip…
Took the jacket away for a weekend trip and ended up wearing it most of the time. It was warm enough for cooler evenings without being annoying to carry around during the day. The checked lining is a nice detail too.
13 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
The checked jacket has a solid feel…
The checked jacket has a solid feel without being too heavy. Fits well over a tshirt and looks smart enough for evenings out.
29 de julho de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Really liked the selection on the site
Really liked the selection on the site. There are plenty of feminine pieces without everything feeling too overdone or trend heavy.
10 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Scam
Essentially a scam:
- purchased an item called Rodeo Embroidered Shirt
- In reality, the shirt quality was terrible with NO EMBROIDERY. The pattern was printed on (not as it appears on their website), and printed image was so low-resolution that it doesn't even look like it was supposed to be embroidery.
- Reached out to customer service for a return and they offered only a 15% refund, or a full refund if I cover the shipping to China.
14 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Great Quality
Surprised by the mixed reviews. My linen shirt and suit came super quickly, and the quality is great!!
11 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
DON'T TRUST THEM!!
DON'T TRUST THEM!!! THEY WILL TAKE YOUR MONEY AND NOT GIVE YOU YOUR ITEM!! MY SHOES WERE DELIVERED TO THE WRONG ADDRESS AS SHOWN BY THEIR PICTURE, AND I NEVER RECOVERED THEM. THEIR RESPONSE WAS THAT IT'S NOT THEIR PROBLEM. DON'T WASTE YOUR MONEY!!
13 de agosto de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
The utility gilet was an impulse buy…
The utility gilet was an impulse buy but I’ve ended up using it quite a lot. Plenty of room for a layer underneath and it has a clean look that works for everyday wear. The khaki colour was close to what I saw online.
9 de julho de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
flattering fit and lovely fabric
I picked up one of the midi dresses for a dinner and was pleasantly surprised by how flattering it looked once on. The fabric had a nice weight to it and the fit felt close to the size guide.
3 de julho de 2026
Opinião espontânea
Resposta da Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.