The airline cancelled the flight, so I requested a refund over Airpaz. I specifically called the customer service asking, whether I will get the money refunded on my card. Turns out the customer serv... Ver mais
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Leia as opiniões dos outros
การรับเงินคืนมีปัญหามาก บอกว่าทำรายการเรียบร้อยแล้ว ไม่ได้ E-mail ยืนยัน อะไรเลย ถามกลับมา log in ก็ไม่ให้เข้า OTP ก็ไม่ส่งให้ตอน login ระบบสอบถามก็บอกแค่ว่าคืนเงินเรียบร้อย แต่พอบอกว่าให้ส่ง e-mail... Ver mais
A empresa respondeu
Achtung!! Airpaz bietet keine Kostenerstattung, weder wenn der Flug annulliert oder umgebucht wird, noch wegen anderer Umstände. Unseren Flug innerhalb von Malaysia konnten wir aufgrund der aktuellen... Ver mais
A empresa respondeu
AIRPAZ CODE：1035524355 I bought an Economy Flexible ticket on Airpaz because their page clearly said: "Free Refund if cancelled 24h before departure". I requested a refund more than... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Compare Flight Tickets for Cheap Domestic Flight and Cheap International Flights from Cheapest Flights Website, Airpaz.
Informações de contacto
Indonésia
- airpaz.com
1,4
Muito mau
847 opiniões
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Do not book flights or hotels through Airpaz.
The airline cancelled the flight, so I requested a refund over Airpaz. I specifically called the customer service asking, whether I will get the money refunded on my card. Turns out the customer service lied and I have now an E-Voucher to exclusively rebook through Airpaz - instead of refunded money. What a Scam! I strongly advise against booking flights or hotels through Airpaz.
16 de abril de 2026
Opinião espontânea
DO NOT USE
yup, they are horrible. In my more naive days I thought they were an airline, so booked with them a few times. But I had to cancel one of my flights a year ago, I'm sitting on a credit which I cannot use because their web site has been down for a week. I'd like to give them ZERO stars.
13 de abril de 2025
Opinião espontânea
Resposta da Airpaz
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Flexi refund is scam
Flexi refund is scam
Airpaz Code: 1035328168
When I requested for refund I provided my bank account for cash refund but Airpaz denied refunding in cash and forced a refund voucher on me. How can Airpaz deny customers right for a cash refund and why did it even bother to ask for my bank account details?
The refund voucher is single-use only and is valid for 12 months from the date of issuance. Any remaining balance cannot be redeemed as cash or claimed for another refund.
This is the email from Airpaz on 7 April2026
[Airpaz] Re: Refund Reverse Request - 1035328168
Dear Customer,
Thank you for reaching out to us. We would like to suggest that you use the refund voucher that has been issued to you for your next booking, whether it be for tickets or hotel reservations. Using this voucher is quick and easy, allowing you to proceed with your plans without having to wait for the refund process, which may take some time.
We believe that utilizing the voucher will provide a more efficient and convenient experience for your future bookings.
If you have any further questions or need assistance, please feel free to contact us. We're here to help!
Thank you for your attention and continued trust in us.
Best regards,
Airpaz Team
6 de abril de 2026
Opinião espontânea
Resposta da Airpaz
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
"Free Refund" is a lie and legal actions I've taken
AIRPAZ CODE：1035524355
I bought an Economy Flexible ticket on Airpaz because their page clearly said: "Free Refund if cancelled 24h before departure". I requested a refund more than one month before departure – fully complying with their policy.
Result: I paid 2,378 AED for the return ticket. I only received 453 AED back (just 19%). No breakdown or explanation of the deduction.
Airpaz blamed the airline, saying they "proceed based on the airline's policy". But I paid Airpaz directly, not the airline. I never saw any airline rules at purchase.
Airpaz still has not provided any breakdown or responded properly.
Every one of us must take up legal weapons to fight for our rights！I will never tolerate this platform treating consumers like fools with such blatant scamming.
Legal actions I've taken：
1.Bank chargeback – Select "goods/services not as described"
2.Central Bank Sanadak platform – If your bank mishandles your dispute, complain against the central bank
3.Report to Dubai DED / Dubai Consumer. Category: Misleading advertising / Service not as described
4.UAE Ministry of Economy
10 de abril de 2026
Opinião espontânea
Resposta da Airpaz
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Don't use Airpaz
Flight cancelled by airline. Next one is 48 hours later. Was told I would receive a refund but got a voucher valid for 12 months which I can't use. Scam company - don't use them.
Airpaz order 1035153361
8 de abril de 2026
Opinião espontânea
Resposta da Airpaz
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Do not use AirPaz
Do not use AirPaz! Booked a non refundable flight but changeable. Tried 3 times to move my flight and checked that seats were available each time. They would not change my flight. Customer service were useless just kept telling me to resubmit a change request. Awful company and my fault for not reading reviews first. Don’t book through Airpaz! Update. They’ve responded still of no use. Saying I can’t change my flight even though seats available on all three change requests. DO NOY BOOK THROUGH AIRPAZ. Complete scam company..
6 de abril de 2026
Opinião espontânea
Resposta da Airpaz
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Smentisco le recensioni negative
Buongiorno,
Premetto che avevo già prenotato un biglietto di solo andata da Phuket a Chiang Mai, per la data venerdì 3 aprile 2026 (poi cambiata da me stessa per un giorno dopo cioè sabato 4 Aprile 2026) senza leggere le recensioni..
Ero molto ansiosa perché pensavo di essere stata truffata viste le recensioni che ho letto dopo (essendo che non avevo visto il sito diverso, e pensavo di aver prenotato con Vietjet.com), ma alla fine è andato tutto bene, scrivo questa recensione solo per smentire le recensioni negative, anche il cambio di data è andato bene senza intoppi.
Magari a volte capita di avere brutte esperienze, ma in ogni ambito capita
4 de abril de 2026
Opinião espontânea
Resposta da Airpaz
Thanks so much for taking the time to leave us a review! We're thrilled to hear you had a great experience. Hope to see you again soon!
Shit website
Shit website, dont repay the money of an cancelled flight. You only get an voucher. Biggest scam of all time. Also they add some high fee when your booking. Like 10€ administrative cost. Dont use there site or other platforms!
2 de abril de 2026
Opinião espontânea
Resposta da Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Remboursement impossible
Depuis le 30 novembre nous attendons un remboursement dû à une annulation de vol la veille, aucune aide ou solution n'a été fourni pour retrouver un autre vol et depuis nous recevons des mails automatique qui dit que l'argent est bloqué par la compagnie. C'est clairement des mensonges. IL FAUT FUIR CETTE PLATEFORME!!!
30 de novembro de 2025
Opinião espontânea
Resposta da Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
บริษัทนี้ตั้งใจโกงเงินที่ขอคืน
การรับเงินคืนมีปัญหามาก บอกว่าทำรายการเรียบร้อยแล้ว ไม่ได้ E-mail ยืนยัน อะไรเลย ถามกลับมา log in ก็ไม่ให้เข้า OTP ก็ไม่ส่งให้ตอน login ระบบสอบถามก็บอกแค่ว่าคืนเงินเรียบร้อย แต่พอบอกว่าให้ส่ง e-mail อีกครั้งก็ทำไม่ได้วนกลับมาจุดเริ่มต้น
แบบนี้ตั้งใจจะบล๊อคไม่ให้ใช้เครดิตรึเปล่า
จะใช้userไหนก็ loginไม่ได้ จะกี่ครั้งก็ไม่ได้ บริษัททำแบบนี้ตั้งใจโกงชัดๆ
2 de abril de 2026
Opinião espontânea
Resposta da Airpaz
ถึงผู้รีวิว
ขอขอบคุณที่สละเวลาเขียนรีวิวนี้ เราขออภัยและผิดหวังอย่างยิ่งที่ประสบการณ์ของคุณกับ Airpaz ไม่เป็นไปตามที่คาดหวัง
เรามุ่งมั่นที่จะแก้ไขปัญหานี้ให้เร็วที่สุด
เนื่องจากเราไม่สามารถค้นหาข้อมูลลูกค้าของคุณเพื่อติดต่อคุณเป็นการส่วนตัวได้ วิธีที่เร็วที่สุดที่เราจะช่วยเหลือคุณได้คือผ่านช่องทางการสนับสนุนโดยตรงของเรา
โปรดติดต่อเราทันทีผ่าน Live Chat (มุมล่างขวา) บนเว็บไซต์ของเราที่ https://www.airpaz.com/en ทีมงานของเราพร้อมให้ความช่วยเหลือคุณแบบเรียลไทม์
หรืออีกทางเลือกหนึ่ง คุณสามารถตอบกลับข้อความนี้บน Trustpilot พร้อมระบุข้อมูลเฉพาะ (เช่น หมายเลขคำสั่งซื้อ รหัสตั๋วสนับสนุน หรือชื่อบัญชี) เพื่อให้เราสามารถค้นหาคุณในระบบของเราและติดตามผลเป็นการส่วนตัวได้
เราหวังว่าจะได้รับการติดต่อจากคุณและมีโอกาสแก้ไขประสบการณ์ที่ไม่ดีนี้
ด้วยความเคารพ
ฝ่ายสนับสนุนลูกค้า Airpaz
Avoid Airpaz!!
Booked a flight from Bali to Lombok with airpaz, they changed the flight time to an earlier time. Therefore we would miss our connection. Tried many times for a refund online & via phone with no success. Didn't realise they are a travel agent and not an airline...... we have disputed the claim with the bank but not sure we will get our money back. DO NOT USE AIRPAZ!!!!!!
26 de outubro de 2025
Opinião espontânea
Resposta da Airpaz
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
STAY AWAY - SCAM
STAY AWAY ....this company advertises as the "Official" site of some airlines...it is not. Almost fell for this until I got to wanting a $17 card processing fee on a $90 flight ...Google should ban this company.
1 de abril de 2026
Opinião espontânea
Resposta da Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Airpaz ment, à fuir
J'ai eu une annulation par la compagnie aérienne emirates suite au conflit. Je n'ai jamais reçu de mail concernant l'annulation de mon vol ni de la part de airpaz ni de la part de emirates. Airpaz dit que ça a été fais mais c'est faux. J'ai du reprendre un vol le jour même par mes propres moyens. Airpaz me propose seulement un bon d'achat or je ne suis pas d'accord. De plus le montant sera déterminé par la compagnie aérienne or je souhaite etre remboursé de la totalité de la somme du billet au vu des manquements opérés par airpaz dans la communication. De plus j'ai repris un vol avec cette même application je leur paye donc doublement des frais et taxe aeroport ce jour même. Je souhaite un remboursement par argent. Je vais signaler airpaz pour les manquements et les mensonges, j'ai les preuves en screenshot.
4 de março de 2026
Opinião espontânea
Resposta da Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Attenzione truffa
Attenzione, inserite i dati correttamente e loro li modificano in fase di pagamento. Vi verrà richiesto di pagare altri soldi per "correggere" gli errori (fatti da loro).
30 de março de 2026
Opinião espontânea
Resposta da Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Dårlig kuneservice som er umulig at få fat på :
Anmeldelse:
Jeg købte indenrigsflybilletter via Airpaz, men billetterne blev aldrig leveret. Jeg kontaktede både Airpaz og flyselskabet Lion Air Thai, men Airpaz lovede ombooking og sendte aldrig billetterne. E-mails og chat gav kun automatiske svar. Meget frustrerende oplevelse. Jeg overvejer chargeback
—————————————————
26.marts Opdatering: Tak for jeres svar. Mit bookingnummer er: 1034921480. Jeg afventer på en hurtig og tilfredsstillende løsning. Har nu forsøgt i 2 dage at få kontakt til jer og give jer de øndkede infomationwr. Men jeg får blot et autosvar via chat. Håber nu på hurtig respons og afklaring. Så jeg kan opdatere min anmeldelse af Airpaz
26 de março de 2026
Opinião espontânea
Resposta da Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Achtung!
Achtung!! Airpaz bietet keine Kostenerstattung, weder wenn der Flug annulliert oder umgebucht wird, noch wegen anderer Umstände. Unseren Flug innerhalb von Malaysia konnten wir aufgrund der aktuellen Weltlage nicht antreten. Die Bewertungen hier sprechen für sich. Ich werde Freunde und Familie von Airpaz dringend abraten. Meine Order-Nummer war: 1034014989, Airpaz stellt sich aber taub.
26 de março de 2026
Opinião espontânea
Resposta da Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Dear Airpaz Customer Support,
Dear Airpaz Customer Support,
I am writing to formally follow up on my refund request for a cancelled Air Arabia ticket booked through your platform (Booking ID: 1035333354).
It has now been over a week since the cancellation was processed, and I have yet to receive my refund or any clear update regarding its status. I have made several attempts to contact your customer service team via phone and digital channels, but unfortunately, the responses have been unclear and have not led to a resolution.
I have also reached out to Air Arabia and trip customer service and it appears there is a lack of coordination between the involved parties, which is causing unnecessary delays.
I kindly request that Airpaz take ownership of this issue and provide:
1. A clear update on the refund status
2. The expected timeline for processing the refund
3. Confirmation once the refund has been initiated
Please treat this matter as urgent, as the delay is unacceptable and has caused considerable inconvenience.
I look forward to your prompt response and resolution.
Best regards,
Praveen Are
18 de março de 2026
Opinião espontânea
Resposta da Airpaz
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
Air Paz avoiding legitimate refunds
Very similar to a previous review. My son fractured his leg and was unable to travel. Despite submitting official documents from hospital which were accepted by travel insurance, Air Paz go out of their way to deny a refund. They constantly send generic emails until you give up. Appalling customer service and possibly the worst i have ever experienced.
24 de março de 2026
Opinião espontânea
Resposta da Airpaz
We have sent a detailed update to your email regarding your flight concern. Please take a moment to review it; if you are satisfied with the clarification provided, we would appreciate it if you could update your Trustpilot review accordingly
BAD COMPANY
Booked a itinerary from Penang to Kuching, stop over in KL total 4 1/2 hour, flight from KL to Kuching cancelled and I was rebooked to later flight, 5 1/2 waiting in Kl I asked if they could help me change the first flinght to the next and the customer (not service) said I had to contact the flight company 😡they took a fee when I booked and no help.
Beside that the agent just closed down the conversation without notice and the problem wasn’t solved, NEVER USE THAT COMPANY
22 de março de 2026
Opinião espontânea
Resposta da Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Horrible experience for getting a refundable ticket back
UPDATE: After repeated request for refund and after telling the company that my reason of refund was because the airline cancelled the flight and moved my flight to a week later and at the same time I was able to do the refund already from the airline and the airline returned the money to Airpaz, the agent finally agreed to initiate the refund for me in cash back to my bank.
I booked two refundable tickets from them for around 1200chf and when the airline cancelled that flight and moved my flight for a later date, of course I am entitled to a full refund. The airline refunded my money to Airpaz and when I started the refund to airpaz, they told me i’ll be getting a voucher instead that is valid for a year. My problem is I have no travel plans within a year so it will be useless. I asked them for a cash refund stating my reason but they wouldn’t do anything about it. They just kept insisting on me getting the voucher.
Did I just get scammed? Buying a refundable ticket for a higher price and not getting my refund in cash is absolutely terrible.
20 de março de 2026
Opinião espontânea
Resposta da Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
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