COMPLETE SCAM! I GOT MY MONEY BACK VIA CHARGEBACK. DON'T FALL FOR HIS FAKE THREATS, DO YOUR CHARGEBACKS.
WARNING: This is a fake Trustpilot profile! The CEO keeps creating new Trustpilot profiles for Akountify over and over again because he accumulates so many scam accusations that the old ones get buried. Search "Akountify" on Trustpilot and you will find his other profiles. Search "Akountify Scam" and you will find NO SHORTAGE of scam reports.
I started working with Akountify (parent company Overlead, some also know them as Obelisk Ventures) and was put in touch with the CEO beginning October.
I thought it was very strange that the CEO was personally handling customer service + admin for a company that he claimed had "too many clients waiting to work with him." LOL.
In his very first message, the CEO stated my subscription would OFFICIALLY only start when my campaign was launched. Fair enough, except he then kept delaying the setup for over a month, during which I was charged again. I confirmed with him NUMEROUS TIMES that billing would only begin at campaign launch, and he AGREED, plus promised to refund the November charge.
The profiles he provided were questionable at best. The first was named "John Wick" with an AI-looking stock photo, and lacked the Sales Navigator badge he kept insisting it had, which made it impossible to connect to HeyReach. The replacement profile was a model-looking white man based in Paris with a Kenyan last name. You can draw your own conclusions. Rather than calling him out I stayed patient, though he would often take three days to respond or claim he did something without actually doing it. When I politely said I was getting exhausted, he became passive-aggressive and blamed ME.
Finally on November 20th the campaign launched, SIX WEEKS AFTER SIGNING UP. I asked if the start date was now going to be the 20th, his VA confirmed IN WRITING the billing start date was the 20th, and the CEO replied to that same message confirming he had sent the refund. HE NEVER DID.
The following weeks brought terrible service. NONE of the extras in my package were delivered. The VA did no work for two weeks, and when I asked why, he claimed she was off and that a replacement had been provided during that period, which was not the case. I kept following up on the refund and got either silence, excuses, or a "hi" and nothing more.
On December 30th I finally got the refund, but noticed he had billed me on December 2nd instead of the 20th as agreed. I asked him to change that but got silence. So then I messaged him saying I was canceling and wanted to finish my plan through January 20th without a new charge.
SUDDENLY HE REPLIED FAST!
He said his ToS meant he was NOT OBLIGATED to honor anything promised IN WRITING on Slack, "generously" offered me access until January 9th, and signed off with "May you ruin your campaigns." LOL.
I told him his written promises and his VA's statements ARE LEGALLY BINDING and his ToS does not shield him from that. He then claimed to be a "corporate lawyer" and therefore CORRECT. LMFAO!!
As someone who has ACTUALLY STUDIED LAW, that is complete BS. His ToS reads like a first grader wrote it with ChatGPT. I filed the chargeback. He then charged me AGAIN on January 2nd despite the cancellation, so I filed a second one.
He tried to "threaten" me with a ToS clause stating chargebacks constitute fraud, that he can fine me £500, and that I needed Akountify's EXPLICIT PERMISSION to dispute a charge. LMFAO!!!
Such a clause violates Stripe's own ToS (which he agreed to as a merchant), every major credit card network's rules, AND IT'S AGAINST FEDERAL LAW!! Specifically, THE FAIR CREDIT BILLING ACT, under which NO MERCHANT CAN STRIP AWAY YOUR RIGHT TO DISPUTE A CHARGE or unilaterally define what constitutes fraud.
He submitted a fraud accusation to my bank with screenshots that DIRECTLY CONTRADICTED EACH OTHER. Let's say my bank was not impressed lol!
I WON BOTH CHARGEBACKS AND GOT ALL MY MONEY BACK.
As for the CEO's "corporate law" credentials, publicly available information suggests he holds an undergraduate law degree and ONE YEAR of paralegal experience. You can decide what that's worth.
FINAL POINT: FILE YOUR CHARGEBACKS. HIS LEGAL THREATS ARE EMPTY. DON'T LET HIM INTIMIDATE YOU.