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Since its founding in 2018, ALC Hosting has steadily grown into a credible and customer-focused web hosting provider based in the Philippines. While relatively young in the industry, the company has made a notable impression by offering a comprehensive lineup of hosting services, including shared hosting, cloud VPS, dedicated servers, reseller hosting, domain registration, and SSL certificate management.
Unit E-0052, 5th Floor, CBC Asia Technozone, 4102, Bacoor City, Filipinas
2,3
14 opiniões
Respondeu a 88% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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It looks like I'm not first scammed by ALC Hosting. I buy VPS (of course I paid) form 23 February 2026 until now VPS have status Pending. I make two support ticket. I'm send e-mail. Until now NO contact. No money refund and what is really awkward today they send my information that there's is invoice waiting for payment for next month... ridiculous.
This is fake service. I purchased their windows VPS hosting server but don't provide the service.
they stole my money only.
fake one!
Resposta da ALC Hosting Networks
Hi Jevon,
We take accusations like this very seriously.
After reviewing the case, the order was automatically flagged by our fraud prevention system due to inconsistent or unverifiable account information. For security reasons and to prevent abuse, services are not activated when orders trigger high-risk fraud alerts.
We have experienced multiple abuse attempts using fake details, which is why strict verification is in place to protect both our company and legitimate customers.
If your service was not activated, it was not because we “stole” anything, but because the account required proper verification. We are more than willing to review and resolve this matter if you contact us directly with valid and accurate information.
We do not tolerate fraud, but we also do not deny service to legitimate customers. Please reach out to our support team so we can properly assist you.
Kind regards,
Angelo M.
ALC Hosting Networks
Genuinely one of the slowest customer service I have ever experienced, this is genuinely disappointing, I have already paid my service and it's honestly bugging me on how slow it is.
Resposta da ALC Hosting Networks
Hello Matt,
We sincerely apologize for the slow communication you experienced. We completely understand how frustrating it is to have already paid for a service and not receive timely support.
This is not the standard we aim to provide. We are currently improving our response times and expanding our support process to ensure concerns are handled much faster moving forward.
Your feedback is valid, and we truly appreciate you bringing this to our attention. Please feel free to reach out to us directly with your ticket number so we can prioritize and resolve your concern as soon as possible.
Thank you for your patience and for giving us the opportunity to improve.
Kind regards,
Angelo M.
ALC Hosting Networks
Hello, this is hunter from an small community known as resurge smp.
Accordingly from crisha's experience The communication service was. . Well Terrible, most reasons come from her experience and Reviews about how you never responded to her emails
Therefore i won't have any further comments about this hosting, i must say I would agree with crisha's Opinions on this hosting
Just disappointed in this hosting provider.
Resposta da ALC Hosting Networks
Hello Hunter,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the experience mentioned regarding our communication. That is not the level of service we aim to provide.
We understand how important timely responses are, especially when managing a community like Resurge SMP. We are currently improving our support system and internal response times to ensure that all client concerns are properly acknowledged and handled.
While we respect your opinion, we would appreciate the opportunity to directly review and resolve any unresolved concerns. If there are specific ticket numbers or details we can check, please feel free to send them to us.
We take all feedback seriously and are continuously working to improve our service.
Kind regards,
Angelo M.
ALC Hosting Networks
I’m extremely disappointed with ALC Hosting. I’ve been unable to access my paid Minecraft server for over a week due to version mismatch (server not updated to 1.26.0). I’ve submitted multiple complaints and received no response.
This is a monthly paid service, and it’s unacceptable to lose access without updates or proper customer support. I expected better communication and faster action, especially for something as simple as updating a server version.
I cannot recommend this hosting provider based on my experience.
Resposta da ALC Hosting Networks
Hello,
We sincerely apologize for the delayed response and the inconvenience you experienced. We understand how frustrating it is to lose access to your server, especially for a paid monthly service.
Our team is currently improving our support system and internal processes to better accommodate all clients and prevent delays like this from happening again. Regarding the version mismatch concern, we are actively reviewing and updating affected servers to ensure compatibility with the latest release.
We truly appreciate your patience and feedback, as it helps us improve our service. Please reach out to us directly with your ticket number so we can prioritize and resolve your case as soon as possible.
Thank you for giving us the opportunity to make this right.
Kind regards,
Angelo M.
ALC Hosting Networks
Carl from the Technical & Support Team has been extremely helpful. He is very friendly and responds to every message quickly. When my website was suspended, he immediately assured me that he was working on fixing the issue, which gave me great peace of mind. His dedication and genuine care as a support representative truly stood out and made me feel valued as a customer.
Thank you, Alchosting, for providing such reliable and excellent customer support.
— Sudeep
Its a slow service that takes long even if you pay i have wasted money on it as the billing process is convulated and messy not worth it and even the cancelation process takes long
Resposta da ALC Hosting Networks
Hi!
We sincerely apologize for the poor experience you had. We understand how frustrating it is to pay for a service and experience delays, especially when the billing and cancellation process feels confusing and time-consuming. That is completely valid, and we take responsibility for it.
The issues you encountered were caused by internal process limitations that we have now addressed. We are actively improving our systems by streamlining billing, simplifying cancellations, and implementing automated GCash payment confirmation to eliminate manual delays and prevent this from happening again.
We truly regret that this experience led you to feel that your time and money were wasted. Your feedback is important to us, and it directly helps us improve. If there is anything unresolved on your account, we are ready to assist immediately and ensure proper resolution. Thank you for giving us the opportunity to improve.
Kind regards,
Angelo M.
ALC Hosting Networks
1 month havent deployed the VPS. and yet another billing comes around.
daily follow up no response.
looks like dead hosting
Resposta da ALC Hosting Networks
Hello,
We sincerely apologize for the delay and for the frustration this has caused you. You are absolutely right to be concerned, and we take full responsibility for this situation.
To clarify, this issue is isolated to your VPS order and is not affecting all services. Unfortunately, due to problems left unresolved under previous management, some VPS orders were placed into a backorder state and were not properly tracked, which resulted in delayed provisioning and missed follow-ups.
We are currently reviewing and fixing these backorders, but we kindly ask that you create a support ticket (or reply to an existing one) with your invoice number or service ID, so we can immediately locate your order and prioritize its deployment or provide a proper resolution.
We sincerely apologize for the lack of response and the inconvenience, especially with billing continuing while the service was not yet provisioned. This is not the experience we want to provide.
Once again, we are very sorry for this issue, and we appreciate your patience while we correct it. Please open a ticket so we can assist you right away.
Kind regards,
Angelo M.
ALC Hosting Networks
I've bought a server yesterday and it has been 24 hours and still haven't got any conformation or updated in the server i bought don't waste your money on this website.
Resposta da ALC Hosting Networks
Hello,
We’re very sorry for the delay and for the concern this has caused you. We understand how frustrating it is to wait for confirmation after making a payment, especially within the first 24 hours.
To clarify, the older reviews mentioning delays of weeks or months are related to issues under previous management, which we have since been actively resolving. Those cases are not representative of our current operations, but we understand why seeing them raises concern.
In your specific case, your order is still within the initial provisioning window, and some payments—especially manual payment methods—may require verification before activation. However, this does not mean your order is ignored or lost.
We kindly ask you to create a support ticket or reply with your invoice number, so we can immediately check your order status and provide an update or complete the provisioning as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience. We’re committed to improving our response times and service reliability, and we’d like the opportunity to resolve this properly for you.
Kind regards,
Angelo M.
ALC Hosting Networks
Resposta da ALC Hosting Networks
Hello,
We sincerely apologize for the slow response you experienced. This is not the level of service we aim to provide.
We’ve had response delays recently due to internal issues from previous management, which we are actively fixing by improving our support workflow and automation. Your concern is valid, and we appreciate you calling it out.
Please create a support ticket or provide your invoice number so we can assist you immediately and resolve this as quickly as possible.
Thank you for your patience.
Kind regards,
Angelo M.
ALC Hosting Networks
Their DDoS protection is effective and not only a marketing ploy. Despite multiple attacks on my website, ALC Host's system quickly identified and eliminated the threats. Additionally, they have excellent customer service that is constantly available and willing to help. ALC Hosting comes highly recommended!
Their CDN Plan is great! My Internet is very slow sometimes but even then their CDN helps me load my website in notime. i use this now daily and had no issues with it. their malware scans and auto free ssl are 2 of my favourite features with the CDN (cloud) plan!
Alchosting turned out to be a great option for my businesses requiring top-notch security and performance. This VPS hosting option is recommended by me for those, seeking an affordable and user-friendly solution. I noticed that DigitalOcean, DedicatedCore, and Interserver, three VPS companies, provide various security features to safeguard our crucial data. The top choice for individuals with security worries.
dont waste your time its cheap slow hosting their control panel take ages to load and ads are everywhere loading and loading
Resposta da ALC Hosting Networks
Dear Valued Client,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you’ve experienced with our free hosting services. We understand how frustrating it can be when things don’t work as expected, and we truly appreciate your patience.
As a free hosting provider, we rely on ads to maintain and sustain our services, including the dashboard, file manager, and servers. While we strive to ensure a smooth experience, we acknowledge that ad-supported services can sometimes impact performance. We continuously monitor our servers to prevent overload, and over the past 60 days, our systems have been operating within normal parameters without significant slowdowns. You can view our service status here: https://vpanel.status.alchostserver.com/.
That said, we take your concerns seriously and will investigate further to ensure optimal performance. If you’re experiencing persistent issues, we encourage you to reach out to our support team so we can assist you directly.
Thank you for giving us the opportunity to address your concerns. We value your feedback and are committed to improving our services.
Best regards,
ALC Hosting Networks
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